Changi Pay is available as a feature in the Changi App. You are not required to download another app for Changi Pay. Kindly note that currently Changi Pay is only open to users with Singapore and Malaysian mobile phone numbers.

Regarding signing up for Changi Pay and using it in Singapore, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/changi-pay-guide.html

Regarding signing up for Liquid Account for use of Changi Pay overseas via Alipay+, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/overseas-payment.html

Changi App is available for download on the Apple App Store and Google Play Store.

• Apple App Store:
  https://apps.apple.com/sg/app/ichangi/id391730848
• Google Play:
  https://play.google.com/store/apps/details?id=com.changiairport.cagapp&hl=en_SG

Singapore

Changi Pay is accepted at selected merchants at Changi Airport, Jewel Changi Airport (“Jewel”) and iShopChangi via the Changi Pay QR, with more merchants accepting Changi Pay progressively.

o In Singapore, Changi Pay allows you to seamlessly make payment for your purchases at Changi Airport and Jewel, with the following payment methods:

· Linked credit/debit card

· E-vouchers (where applicable)

· *Refer to https://www.changiairport.com/en/shop/changipay/outlets.html for list of outlets accepting Changi Pay via Changi Pay QR

o Changi Rewards points will be awarded to you automatically if you make eligible payments using Changi Pay at participating outlets in Changi Airport and Jewel via Changi Pay QR codes. You do not need to go through the hassle of scanning your Changi Rewards e-card or presenting your physical Changi Rewards card at the cashiers to earn Changi Rewards points.

o E-vouchers can be found on Changi Pay. Stored in a single wallet (Changi Pay), you will not lose any vouchers or miss out on special deals ever again!

Outside of Singapore

For overseas payment, Changi Pay allows you to make payment for your purchases using your Liquid account balance at all merchants that accepts Alipay+ as a mode of payment in the following countries:

- Australia

- China (Mainland China only)*

- European Economic Area (EEA)**

- Japan

- Malaysia

- Macau

- Qatar

- San Marino

- South Korea

- Switzerland

- United Kingdom

- United States

*Only for Mainland China, users may use Changi Pay to pay any Alipay acceptance points

** EEA countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain; Sweden; Iceland, Liechtenstein and Norway)

Changi Pay is a digital e-wallet to improve your payment and shopping experience at Changi Airport and Jewel Changi Airport (“Jewel”), and for payments outside of Singapore through Alipay+ QR network. Changi Pay is free to sign up and is available within the Changi App

The payment services relating to the use of Changi Pay are provided by Liquid Group (except in respect of CAG-issued e-voucher(s), where relevant). Please refer to the Changi Pay terms and conditions for full details.

Singapore

Changi Pay is accepted at selected merchants at Changi Airport, Jewel Changi Airport (“Jewel”) and iShopChangi via the Changi Pay QR, with more merchants accepting Changi Pay progressively.

o In Singapore, Changi Pay allows you to seamlessly make payment for your purchases at Changi Airport and Jewel, with the following payment methods:

· Linked credit/debit card

· E-vouchers (where applicable)

· *Refer to https://www.changiairport.com/en/shop/changipay/outlets.html for list of outlets accepting Changi Pay via Changi Pay QR

o Changi Rewards points will be awarded to you automatically if you make eligible payments using Changi Pay at participating outlets in Changi Airport and Jewel via Changi Pay QR codes. You do not need to go through the hassle of scanning your Changi Rewards e-card or presenting your physical Changi Rewards card at the cashiers to earn Changi Rewards points.

o E-vouchers can be found on Changi Pay. Stored in a single wallet (Changi Pay), you will not lose any vouchers or miss out on special deals ever again!

Outside of Singapore

For overseas payment, Changi Pay allows you to make payment for your purchases using your Liquid account balance at all merchants that accepts Alipay+ as a mode of payment in the following countries:

- Australia

- China (Mainland China only)*

- European Economic Area (EEA)**

- Japan

- Malaysia

- Macau

- Qatar

- San Marino

- South Korea

- Switzerland

- United Kingdom

- United States

*Only for Mainland China, users may use Changi Pay to pay any Alipay acceptance points

** EEA countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain; Sweden; Iceland, Liechtenstein and Norway)

Changi Pay is available as a feature in the Changi App. You are not required to download another app for Changi Pay.

Regarding signing up for Changi Pay and using it in Singapore, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/changi-pay-guide.html

Regarding signing up for Liquid Account for the use of Changi Pay overseas via Alipay+, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/overseas-payment.html

Changi App is available for download on the Apple App Store and Google Play Store.

• Apple App Store:
  https://apps.apple.com/sg/app/ichangi/id391730848
• Google Play:
  https://play.google.com/store/apps/details?id=com.changiairport.cagapp&hl=en_SG

You would need to

1. Log in to your Changi Pay account within the Changi App

2. Activate/Log in to your Liquid Account in Changi Pay

3. Top up your Liquid Account via Paynow

4. When overseas, let the merchant know you would like to pay via Alipay (支付宝/Zhi Fu Bao in China)

4a. If the merchant requests for your QR code, select "Show my QR code" in the "Pay" page and present it to the merchant

4b. If the merchant presents you with a QR code, scan their QR code using the camera in"Pay"

If you face any issues while paying overseas, kindly write in to us at  enquiry@changiairport.com,  we understand that merchants overseas might not be familar / be configured  with Alipay+ and it's network of wallets currently and are working with our partners to improve on this experience.

1. Name

2. Mobile number

3. Email address

This is an additional security measure to protect your payment information in Changi Pay.

This is an additional security measure to protect your payment information in Changi Pay.

Liquid Account is the e-money account to be linked to your Changi Pay account for purposes of overseas payment. Liquid Account is issued and operated by Liquid Group. Liquid Account allows users to store e-money (top-up via PayNow) and use Changi Pay to make overseas payment at participating merchants via the Alipay+ network.

Kindly see the guide at the link below to set up your Liquid Account.

https://www.changiairport.com/en/shop/changipay/overseas-payment.html

1. Go to your Changi Pay and select the “Wallet” tab from the bottom navigation bar.

2. Select the “+” icon on the top right of the page to add your preferred card.

3. Key in your card details and submit when done.

* To ensure you are adding a valid credit card that belongs to you, there will be a one-time authorization charge of SGD1. This charge will be automatically refunded to you after the authorization. You may be redirected to your bank’s individual OTP page for authorization.

The SGD1 charge allows us to verify that you have added a valid credit card that belongs to you. The SGD1 will be automatically refunded to you once the verification is completed.

1. Go to your Changi Pay and select the “Deals” tab from the bottom navigation bar.

2. View available vouchers and select the voucher you are interested in.

3. View the voucher you are interested in

4. Select “Save Voucher” to save a voucher to your wallet.

5. Once the voucher is saved successfully, this page will appear.

*Kindly note that vouchers have limited quantity, and once it has run out, you will not be able to see it under "Deals".

1. Go to Changi Pay and select the “Pay” tab from the bottom navigation bar.

2. Scan the QR code provided by the cashier for payment for the whole transaction.

3. Verify your total payable amount and select “Continue”.

4. Select the applicable voucher(s) to be used and credit card for payment, followed by “Pay”.

5. Once payment has been approved, you will be redirected to a payment success page.

QR code presented by Merchant:

1. Go to Changi Pay and select the “Pay” tab from the bottom navigation bar.

2. Scan the QR code provided by the cashier on the Point of Sales screen or Handheld Device.

3. If required, key in the amount to be paid and verify your total payable amount and select “Continue”.

4. Select the applicable voucher(s) to be used and credit card/Liquid Account (if applicable) for payment, followed by “Pay”.

5. Once payment has been approved, you will be redirected to a payment success page.

QR code presented by Customer:

1. Go to Changi Pay and select the “Pay” tab from the bottom navigation bar.

2. Select "Show my QR code" at the bottom of the screen.

3. Present your QR code to the merchant for them to scan.

4. Once successful, you will see the transaction details on your mobile device.

Yes, during payment your mobile device must have a stable internet connection to pay using Changi Pay.

Please proceed to https://rewards.changiairport.com/en.html to find out more about Changi Rewards.

Do not reveal your personal information to anyone (e.g Login Details, SMS OTPs, Credit Card details, Email details etc.). CAG will never ask you to share sensitive information (e.g password, credit card details etc.) via email or any other method. We also encourage you to keep your mobile phone safe by locking your mobile phone when not in use.