Changi Airport recently welcomed a wave of incremental flights and network expansion by express integrators – DHL Express and FedEx Express during this Summer season, which further entrenches Singapore’s air cargo hub status as an ideal conduit to facilitate quick and reliable express cargo in the region.

DHL Express has bolstered its flight network to serve growing demand between Asia Pacific and USA, as well as Europe, offering close to 2,350 tonnes in incremental weekly air capacity with its new fleet of Boeing 777 freighter aircraft. Operated by its partner airline Kalitta Air, the USA-based carrier is now flying a total of ten inbound and outbound flights weekly between USA and Singapore. Originating from Los Angeles, the flights will reach the DHL Express South Asia Hub in Singapore, via Sydney. From Singapore, the aircraft will make a stop in Hong Kong before returning to USA. In addition, Kalitta Air will operate a new flight route that plies between Singapore and Sydney with twelve weekly incremental flights.

Through AeroLogic, the joint venture cargo airline of DHL Express and Lufthansa Cargo, the airline will fly additional twelve times weekly B777F flights from Leipzig to Hong Kong and Singapore before making a stop at Bahrain and returning to Leipzig. By scheduling both Kalitta Air and AeroLogic flights to cross load in Singapore, the significance of DHL Express South Asia hub to serve as conduit for Oceania customers looking to expand their reach to the rest of Asia Pacific, USA and Europe has grown. The new dedicated flights and aircraft will also help to strengthen DHL’s service offerings to its customers and facilitate cross-border commerce as it leverages the South Asia Hub’s strategic location in Singapore.

Further to the developments above, DHL Express has also chartered flights with AirBridgeCargo Airlines to serve growing demands between Europe and Asia. The additional eight times weekly flights will operate into Singapore from Moscow and depart to Hong Kong.

From Summer 2021, FedEx Express has also introduced more flights, mainly between Singapore and Sydney, as well as Guangzhou. From the over forty weekly flights last Summer season, the express integrator is now operating almost sixty weekly flights this year via Changi and its South Pacific regional hub here.

Representatives from DHL Express, ECS/AVS Group and Changi Airport Group commemorating DHL Express’ network expansion at Changi with Kalitta Air and AeroLogic
DHL快递、ECS/AVS集团和樟宜机场集团的代表共同纪念DHL快递与卡利塔航空和 AeroLogic在樟宜扩展网络

樟宜机场近期迎来了快递综合物流商DHL快递和FedEx在今年夏季的 航班增加和网络扩展。这进一步巩固了新加坡航空货运枢纽的地位，作 为本区域方便快速和可靠的快递货物理想航空管道。

DHL快递加强了其航班网络，以满足亚太地区与美国和欧洲之间需求增 长，并充分利用新的波音777货机机队，每周提供近2,350吨的增量空运 运力。DHL快递的合作伙伴航空公司卡利塔航空总部位于美国，目前每 周运营10趟往返美国和新加坡的全货机航班。航班从洛杉矶出发，经过 悉尼后到达DHL快递在新加坡的南亚货运枢纽。航班再从新加坡出发 经停香港，后回返美国。此外，卡利塔航空也将每周增加12班往返于新 加坡和悉尼之间的新全货机航线。

DHL快递和汉莎货运航空合资的货运航空公司AeroLogic将使用B777F 货机添加每周12趟从莱比锡飞往香港和新加坡，在返回莱比锡之前在 巴林停留的航班。通过卡利塔航空和AeroLogic航班在新加坡进行交叉 装载，DHL快递南亚货运枢纽作为对大洋洲客户寻求将其业务范围扩展 到亚太其它地区、美国和欧洲的重要性日益增强。新的专用航班和飞机 也将利用南亚枢纽在新加坡的战略地理位置，有助于加强DHL为客户提 供的服务，并促进跨境贸易。

除了上述进展之外，DHL快递也与空桥货运航空签订了包机航班，以满 足欧洲和亚洲之间不断增长的需求。每周增添的8趟航班将从莫斯科抵 达新加坡，然后飞往香港。

从2021年夏季开始，FedEx也增加航班，主要来往新加坡和悉尼以及广 州。与去年夏季的每周四十多趟航班相比，该快递综合物流商在今年通 过樟宜机场及其在此地的南太平区域枢纽每周运营近60趟航班。

FedEx Express’ MD-11 on ground at Changi Airport - the aircraft is used on the routing between Sydney and Singapore
在樟宜机场的FedEx MD-11运作悉尼与新加坡航线

On 18 March 2021, Changi Airport organized a virtual outreach session for the local air cargo community to allow better appreciation of the value of the IATA Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma) in growing their pharma airfreight business and to understand the process of attaining the industry certification.

During the webinar, IATA gave the webinar attendees a detailed outline of the scope and different milestones towards getting certified, while representatives from dnata Singapore, SATS and Singapore Airlines shared their valuable experiences as part of the pioneer group of companies which attained the certification and have recently undergone recertification.

During the panel discussion, the panelists agreed on the positive outlook for air pharma transportation in the coming years. It was also highlighted that IATA CEIV Pharma certification is the first certification which sets common pharma handling standards for the air cargo industry. With air freight being a key mode of transport for temperature-controlled pharmaceuticals, particularly for Singapore, there was a need to standardise the handling processes across the various players in the air cargo supply chain. The certification also enhances a company’s Quality Management framework through a thorough risk identification and mitigation process for pharmaceutical handling.

The panel also highlighted that shippers are increasingly assessing their air cargo supply chain partners based on their CEIV Pharma certification. The community approach towards the certification supports the broader recognition by shippers.

IATA also shared that increasingly, the air cargo industry is recognizing the value of the certification beyond marketing angle to support the development of their pharma offerings and continuous improvement of their processes.



To register your interest to pursue IATA CEIV Pharma certification as a community or for more information on the certification, please reach out to Gerald Choy.

2021年3月18日，樟宜机场为本地航空货运社群主办了信息网络研讨 会，以便大家更好地认识国际航空运输协会(IATA)独立医药物流验 证卓越中心(CEIV Pharma)药品认证在发展其药品空运业务方面的价 值，并了解获得认证的程序。

IATA在网络研讨会上向参与者详细介绍了获取认证的范围和不同的里 程碑，而已获得认证，并在近期重新获取认证的dnata、新翔集团和新加 坡航空的代表也分享了他们的宝贵经验。

在网络小组讨论中，小组成员一致认为，药物的空运运输在未来几年的 前景极为乐观。他们指出IATA CEIV Pharma认证是为航空货运业设 定通用药品处理标准的首项认证。由于温度敏感药品的主要运输方式 是空运，特别是新加坡，因此需要对空运供应链中各参与者的处理流程 实行标准化。该认证还通过药品处理方面的彻底风险识别和风险缓解 措施来改善公司的质量管理框架。

讨论小组也指出越来越多的托运人以CEIV Pharma认证评估其航空货 运供应链合作伙伴。社群所采取的认证方式对托运人的广泛认可有一 定的作用。

IATA也表示越来越多的航空货运业者已开始意识到此认证在营销角度 以外的价值，了解到此认证可以支持其医药产品开发和流程的持续改 进。



若贵公司希望获取社群式的IATA CEIV Pharma药品认证，或有 关认证的更多信息，请联系Gerald Choy。

1. As the Regional CEO for Asia Pacific and being based in Singapore since 2019, what is your outlook for the Singapore air cargo hub and for the region?

Changi Airport is well-positioned to serve as a regional hub in Southeast Asia and Southwest Pacific, to facilitate onward connections and the efficient distribution of cargo like vaccines to support outlying cities in the region that lag in logistics infrastructure. In addition, several Southeast Asian nations are emerging to be the next global factories as manufacturing majors explore beyond China due to rising costs, which presents Singapore the opportunity to establish ourselves as a regional logistics hub. Changi’s extensive air network is complemented by Singapore’s position as a leading sea-port. With seamless air-sea connectivity, Singapore can offer customised solutions to both e-commerce companies and manufacturers.

To capitalise on these opportunities, our air cargo supply chain needs to offer seamless operations with end-to-end visibility underpinned by innovation and digitisation through a more connected air cargo ecosystem. dnata will continue to play an active role to support this by infusing best practice, international experience into the field and collaborating with other players in the ecosystem to ensure cross-pollination and alignment that benefits the entire local aviation community.

2. Since the start of 2020, the air cargo industry has been severely impacted by the ongoing Covid-19 pandemic such as grounding of passenger flights leading to global air cargo capacity shortfall and border closures causing manpower challenges. Notwithstanding the above, we noted that dnata has been adaptive in many ways. In your opinion, what was your greatest challenge since the onset of the pandemic and how had dnata overcome it?

Since the start of the pandemic, we have put the health and safety of our staff, customers and their passengers as a priority. Our teams worked round the clock to develop and implement comprehensive health and safety programmes, minimise touch points, enhance sanitisation and cleaning services across our operations.

Business continuity was also a primary focus and challenge from the beginning to minimise any possible disruption to our operations and ensure comprehensive plans for various scenarios.

Not only have we seen an increase in cargo volumes, we also faced with very erratic flight schedules and charter flights coming into Singapore. So instead of regular operations where handling of cargo volumes is spread out across the day, we have had to deal with peak periods handling considerable tonnage volumes at a time. Due to the irregular arrival of charter flights, with short notice at times, working hours and shifts had to be incredibly flexible. To adjust to the initial spike in express air cargo and e-commerce volumes amidst other challenges (like increased medical leave due to staff being extra precautious and the Malaysian border closure that affected the workforce of many companies in Singapore), we had to reassess our resources by adjusting shift patterns and rostering staff to optimise operations. dnata also redeployed staff from other departments like Customer Services and Ramp to support Cargo’s roles to supplement the workforce demand and reinforce our operational capacity to minimise the impact on customers. Simultaneously, the internal cross-deployment initiatives that we implemented will underpin our labour strength to facilitate even more air freight demand in future. I must commend our staff for displaying a positive spirit and immense teamwork throughout this period.

I would like to highlight talent retention as a key challenge for ground handlers to be able to support the aviation industry during the recovery of air travel. Working closely with local authorities and industry partners, dnata managed to redeploy hundreds of staff across our operations to support other industries facing labour shortage or increased demand due to the pandemic. The roles varied from postal officers to ambassadors supporting COVID- related community initiatives. These actions ultimately helped the company retain staff and their valuable skillset whilst supporting the community. Due to the excellent relationship with the local government, some of these initiatives are still ongoing.

We also focused on investing in our staff training to develop a wider pool of in-house skill sets that would allow us to redeploy across departments. With a strong emphasis on e-learning, our people’s upskilling efforts will allow the company to stay agile and build a workforce that can be redeployed internally on a broader scale.

3. dnata further enhanced its pharma handling capabilities in Singapore by launching cool dolly services in October last year. What is the value that this new service can bring to your customers involved in transporting temperature-sensitive cargo?

Key risk points identified when handling temperature-sensitive goods on the airport ground are the handover points where temperature fluctuations need to be managed. For example, when pharma cargo arrives on a passenger aircraft, it needs to be transported to our cool chain facility. As this journey could take up to 45 minutes under the hot sun, the cool dollies allow us to maintain the correct temperature throughout as the temperatures of the dollies can be remotely monitored. When moving the cargo out from the cool dolly, we have an airside dock that allows access directly onto our temperature-controlled facility to allow the smooth transfer without exposure to ambient temperatures. All these complement dnata’s state-of-the-art, 1,400 sqm cool chain facility which was designed and built with flexibility and unique product handling requirements in mind, taking advantage of the latest cold storage technologies and designs. As such, the dollies allow dnata to offer a temperature-controlled solution for the transportation of pharmaceutical and perishable cargo between dnata’s Coolchain facility and an aircraft that ensures the uncompromised integrity of the goods throughout the airport cold chain.

Providing temperature-controlled storage from -25°C up to +25°C, the cool dollies mitigate the risk of temperature deviations and contamination. They are also enabled with alarms on opening and closing and alerts if temperatures fluctuate above acceptable ranges. Fitted with solar panels, the cool dollies are both environmentally friendly and user-friendly. The units are also easy to maintain and clean, which is an essential consideration for pharma cargo.

4. The unprecedented disruptions to the global airfreight industry have accelerated the need for industry collaboration and digital transformation in order to achieve higher supply chain visibility and agility. As a key stakeholder in the Singapore air cargo supply chain, could you share dnata’s plans and involvement in digitalisation and in community building?

The Covid-19 pandemic has challenged the air cargo industry and significantly accelerated the need for change, especially in digitalisation and automation.

dnata has partnered with industry disruptors to incorporate additional automation, robotics and the use of AI into our warehouse. Improved IT systems now support our ability to leverage data analytics and predictive modelling tools to forecast flight volumes and cargo tonnages for optimal performance and improved customer service. We are also focusing on developing mobile applications to allow customers a more seamless experience and enhance operational visibility. To deliver more value for our customers, dnata has also recently started offering a range of solutions to fast-track time-sensitive imports.

Being part of the Changi Air Cargo Community Development Advisory Committee, dnata supports a collaborative approach to raise Changi’s status as a high-performance regional cargo hub. Co-developing new capabilities will ultimately attract more cargo volumes, benefitting the Singapore air cargo community.

dnata is also proud to be part of the Changi Ready Task Force to enhance the preparedness of our local air cargo community to support the timely and effective distribution of vaccines. We have been enhancing our cool chain infrastructure, equipment, training and certification over the years to support the growing demands for transporting temperature-controlled cargo. dnata is also well-positioned and equipped to play a vital role in supporting the airport’s more comprehensive strategy to boost Singapore’s reputation as a trusted regional air pharmaceutical hub through closer community collaboration.

As a founding member of the Air Cargo Netherlands community initiative about 20 years ago, I have personally seen other countries reaping the benefits of a community system for all its stakeholders. Therefore, I strongly support our Singapore community’s drive towards Changi Air Cargo Community System - an integrated digital cargo platform to improve operational insight and efficiency, provide visibility on KPIs in the supply chain, and create end-to-end transparency across the entire cargo community. Deduplication of information, optimisation of resources, a shared single version of the truth and operating as one instead of isolated silos will drive important benefits for all.

1. 身为亚太区的首席执行官，并自2019年起已派驻新加坡，您对新加坡 航空货运枢纽和本区域有何展望?

樟宜机场具备作为东南亚和西南太平洋区域枢纽的优越地理位置条 件，能促进连接性和疫苗等货物的有效分配，从而支持本地区物流基础 设施不足的偏远城市。此外，由于成本上升，制造业巨头在转向中国以 外的地区，致使几个东南亚国家逐渐发展为下一个世界工厂。这为新加 坡提供了确立为区域物流中心的良机。新加坡作为领先海港，与樟宜机 场广泛的航空网络相辅相成。借助海空的无缝连接，新加坡可以为电子 商务公司和制造商提供量身定制的解决方案。

为了利用良机，我们的航空货运供应链必须以端到端的可见性为基础， 提供无缝的运营，并通过更紧密的航空货运生态系统实现创新和数码 化。dnata将继续通过在航空领域里融入最佳实践和国际经验，并与生 态系统中的其他合作方协作，确保交叉联盟和对齐，让本地航空界受 益。

2. 自2020年初以来，航空货运业受到持续至今的2019冠病疫情的严重 影响，例如客运航班停飞，导致全球航空货运运力不足，以及边境关闭而 对人力资源带来挑战等。尽管如此，我们观察到dnata在许多方面都展 现适应能力。您认为，自疫情开始以来，dnata所面对的最大的挑战是 什么?dnata如何克服这些挑战?

自疫情开始以来，我们一直以员工、客户及乘客的健康和安全为优先事 项。我们的团队日以继夜的工作，以制定和实施全面的健康和安全计 划、将接触点降到最低，并在整个运营过程中增强卫生和清洁服务。

从一开始，业务连续性也是一个主要的重点与挑战，以减少对公司运营 带来的干扰，并确保针对各种情况实行全面计划。

除了货运量增加的情况，我们也面临着非常不稳定的航班时刻表和非定 期航班。因此，我们不得不在高峰时段处理大量货物，而不是以往每天 平均处理货物的常规操作。由于非定期航班的到达时间不规律，接收通 知时间很短，因此工作时间和班次的安排必须非常灵活。为了适应快递 空运和电子商务吞吐量最初的飙升，其他挑战(例如，由于工作人员格外 谨慎而导致病假增加，以及马来西亚边境关闭影响了许多新加坡公司的 劳动力等)，我们必须重新评估公司业务，通过调整轮班模式和人员的安 排优化运作，以节省资源。dnata还从客户服务和停机坪服务等其他部 门调动了员工，以支持货物处理部门的工作，从而补充劳动力的需求， 并增强运营能力，最大程度减少对客户的影响。同时，我们实施的内部 跨部门部署计划将巩固我们的在劳动力方面的实力，以促进未来更多的 航空货运需求。我要借此机会赞扬我们的员工，在此期间表现出积极和 强大的团队合作精神。

我想强调如何留住人才是地勤公司在航空旅游复苏期间为航空业 提供支持的一项主要挑战。dnata与地方当局和行业合作伙伴紧 密合作，设法在我们的运营部门重新部署数百名员工，以支持其 他因疫情而面临劳动力短缺或需求增加的行业。这些角色包括从 邮政人员到支持冠病疫情相关社区计划的大使等。这些措施最终 帮助公司保留了员工及其宝贵的技能，并同时为社区提供支援。 由于我们与地方政府的紧密关系，其中一些举措仍在进行中。

我们也注重对员工培训的投资，以发展更广泛的内部技能，从而使我们 能够进行跨部门的重新部署。我们十分重视在线学习，而员工的技能提 升将让公司得以保持敏捷，并建立一支可以在内部进行更大规模部署的 员工队伍。

3. dnata于去年10月推出了冷藏推车服务，从而进一步增强了在新加 坡的医药品处理能力。这项新服务可以为运输温度敏感货物的客户带 来什么价值?

在机场处理温度敏感货物时，主要的风险点是需要管理温度波动的交接 点。例如，当医药货物由客机抵达机场，需要将其运送到我们的冷链设 施。这个过程可能需要在烈日进行高达45分钟。由于我们可以远程监 控空侧地面冷链推车的温度，因使用这类推车有助于始终保持正确的温 度。当我们将货物从冷藏推车中移出时，可使用空侧棚直接进入温度控 制设施，从而让货物在不暴露于环境温度的情况下实现平稳的运输。这 些设备与dnata最先进的1,400平方米冷链设施相辅相成。该冷链设施 在设计和建设方面充分考虑了灵活性和独特的产品处理要求，并利用 了最新的冷库技术和设计。这样一来，空侧地面冷链推车让dnata能够 为医药品和生鲜物品的运输在冷链设施和飞机之间提供温控的解决方 案，以确保货物在整个机场冷链中保持完整性。

空侧地面冷链推车提供从-25°C到+25°C的温控存储环境，可减低温度 偏差和污染的风险。冷链推车上也备有警报系统，在打开和关闭车门时 以及温度波动超出可接受范围时发出警报声。备有太阳能电池板的冷 藏推车既环保又方便使用，并且易于维护和清洁，是药品运输的重要考 虑因素。

4. 全球空运业面对前所未有的波动，加速了行业协作和数码化转型的 需求，以实现更高的供应链可视度和敏捷性。作为新加坡航空货运供应 链的主要利益相关者，您能否分享dnata在数码化和建设社群方面的计划?

2019冠病疫情为航空货运业带来了诸多挑战，并显著地加快了实行改 变的必要性，特别是在数码化和自动化方面。

dnata与行业颠覆者合作，将更多的自动化技术、机器人技术和人工智 能的使用整合到仓库的运作中。如今，提升的IT系统能让我们利用数据 分析和预测建模工具来预测航班量和货物吞吐量，从而实现最佳性能， 并改善客户服务。我们也致力于开发移动应用程序，为客户提供更无缝 的体验，并提高运营的可视度。为了为客户提供更多价值，dnata最近也 开始提供一系列快速跟踪时间敏感性进口商品的解决方案。

作为樟宜航空货运社群发展咨询委员会的成员，dnata极力支持采用协 作方式提高樟宜作为高性能区域货运枢纽的地位。通过共同开发新能 力，我们最终将吸引更多的货运流，从而使新加坡航空货运社群受益。

dnata很荣幸能加入Changi Ready工作小组，协助加强本地航空货运 社群的准备工作，以支持各方及时有效地分配疫苗。多年来，我们不断 提升我们的冷链基础设施、设备、培训和认证，以满足日益增长的温度 敏感货物的运输需求。樟宜机场制定更全面的战略，以通过更紧密的社 区合作，提升新加坡作为值得信赖的区域医药航空枢纽的声誉，而的的 dnata也具备充分的能力，在支持该战略中发挥至关重要的作用。

荷兰空运社群倡议在大约20年前创立。身为创始成员之一，我亲眼目睹 社群系统如何在其他国家里为所有利益相关者获益。因此，我强烈支持 新加坡社群对樟宜航空货运社群数据共享平台的提倡。这是一个综合 的数码货运平台，可提高运作见解和效率，提供供应链中关键绩效指标 的可见性，并在整个货运社群中实现端到端的可视度。消除重复信息、 资源的优化、统一的确实信息，以及整体运作，将为大家带来重要好处。