On 7 February 2022, Changi Airport organized a virtual outreach session for the local air cargo community to enable better understanding of the IATA Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma) certification, as well as the value of the program in growing their pharmaceuticals business.

During the webinar, Changi Airport provided an overview of the global and Singapore pharmaceuticals landscape. Global and Singapore’s air pharma trades have seen growth in recent years, by both volume and value. Based on Seabury Trade Database, Singapore’s air pharma trade volumes expanded by ~3% year-on- year in first eleven months of 2021. Changi Airport’s presentation was succeeded by IATA’s presentation on the various CEIV programs (Pharma, Fresh, Live Animals and Lithium Batteries), as well as a detailed briefing on getting CEIV Pharma certified.

Mr. Ni Sheng Jie, Regional Key Account Management Head, Healthcare, Asia Pacific from CEVA Logistics shared CEVA’s journey towards becoming a CEIV Pharma certified Freight Forwarder and the benefits the organisation had attained, which included obtaining improved operational expertise on pharmaceuticals, and providing more assurance to and meeting compliance of their customers. Based on an ongoing study by Pharma.Aero, the top goals that companies aim to achieve by becoming CEIV Pharma certified include growing their pharmaceutical volumes, improving recognition by global the pharmaceutical industry, obtaining specific handling expertise on pharmaceuticals, reducing internal quality issues on pharmaceutical handling, and reducing frequency and complexity of pharmaceutical audits.

2022年2月7日，樟宜机场为本地航空货运社群举办了网络研讨会，让业界对国际航空运输协会(IATA)独立医药物流验证卓越中心(CEIV Pharma)药品认证有更好的认识，并了解该项目如何在扩展制药业务方面提供价值。

樟宜机场在网络研讨会上针对全球和新加坡的药品业环境提供了概述。近年来，全球和新加坡的航空药品贸易在吞吐量和价值上都有所增长。根据Seabury贸易数据库的数据显示，新加坡的航空药品贸易量在2021年的前11个月同比增长了约3%。国际航空运输协会随后也分享了各项CEIV项目(药品、生鲜、活体动物和锂电池)，以及有关获取CEIV Pharma认证的详细介绍。

CEVA Logistics亚太区医疗保健区域重点客户管理主任Ni Sheng Jie先生分享了CEVA成为一名CEIV Pharma认证的货运代理的历程以及公司如何从中收益。其中包括提升药品货物特定处理专业知识，以及为客户提供更强的货物质量保证及符合其合规要求。根据Pharma.Aero目前正在进行的一项市场研究显示，企业希望通过CEIV Pharma认证实现的主要目标包括增加药品货物量、提高全球制药行业的认可度、获取药品的特定处理专业知识、减少药品处理的内部质量问题，也减少药品审计的频率和复杂性。

Changi Airport is calling for expression of interest from local air logistics companies to be CEIV Pharma certified as a community. To register your interest to pursue the IATA CEIV Pharma certification or for other CEIV programs as part of a community, please reach out to us at cagcld@changiairport.com

樟宜机场呼吁本地航空物流公司表达基于社群获得医药物流独立验证卓越中心认证的意向书。若贵公司希望获得任何基于社群各项CEIV项目认证，请通过电邮联系我们: cagcld@changiairport.com

Together with the pilot group of 10 companies, comprising of cargo handlers and 8 freight forwarders and trucking companies, Changi Airport Group (CAG) implemented the Truck Dock Slot Booking (TDSB) trial last year. More recently, the pilot group conferred to cement their commitment and support towards advancing the TDSB initiative for community-wide implementation through an MOU signing ceremony.

As part of the series of efforts for community-wide implementation, Changi Airport and members of the pilot group organised a two-part TDSB outreach webinars in January 2022. The second webinar included a demonstration of TDSB web booking platform, as well as the mobile application for the truck drivers.

During the webinars, Changi Airport provided an overview of TDSB and highlighted the benefits of the application. Cargo handlers (dnata and SATS) and freight forwarder Alliance 21 shared how TDSB had benefited their respective organisations, and why the air cargo community should quickly adopt TDSB for cargo lodgement and collection at the airfreight terminals. From the cargo handlers’ perspective, TDSB provided greater landside visibility, which allows them to better plan their manpower on the ground and to optimise operational efficiency. Alliance 21 shared how the TDSB process has helped them reduce truck waiting time, thus increasing in productivity of their transportation team.

The two webinars received strong participation from the air cargo community with over 200 attendees across 110 organisations.

CAG calls upon the air cargo community members to collaborate on the TDSB initiative. Members of TDSB pilot group can look forward to Phase 2 of the trial, with integrated shipment details and added functionalities on the TDSB platform. Interested parties could write to us at cagcld@changiairport.com

樟宜机场集团联合10家由地勤公司和8间货运代理及卡车公司组成的试运小组，在去年实施了卡车时刻预定用例(TDSB)的试运项目。试运小组最近通过备忘录签署仪式表达了他们对于在航空货运社群内实施TDSB项目的承诺与支持。

樟宜机场和试运小组的成员于2022年1月举办了一场为两部分的TDSB推广网络研讨会，以提倡TDSB在航空货运社群内的实施。第二场网络研讨会包括了TDSB网络预订平台以及卡车司机移动应用程序的在线演示。

在网络研讨会中，樟宜机场概述了TDSB项目以及其用例主要的利益。地勤公司dnata和新翔集团以及货运代理Alliance 21分享了他们如何获益于TDSB，并呼吁航空货运社群尽快采用TDSB以促进在货运站的货物存放和提取。从地勤公司的角度来看，TDSB提供了更大的地面可见度，让他们能够更好地规划人力并优化运营效率。Alliance 21也分享了TDSB流程如何帮助他们减少卡车等待时间，从而提高运输团队的生产力。

这两场网络研讨会获得了航空货运界的积极参与;共有110个机构的200多名会者参加了研讨会。

樟宜机场集团呼吁本地航空货运社群参与TDSB项目开展合作。TDSB试运小组的成员可期待第二阶段的试运，其中包括在TDSB平台上货物信息包含和附加功能。有兴趣参与可以通过电邮联系我们: cagcld@changiairport.com

Now I don’t have to queue so long at the terminal and I get served almost immediately. The scanning app is also easy to use.

Ah Tan, Transportation Driver from Alliance 21

现在我不必在货站排那么久了，几乎立刻都有人为我服务。扫描应用程序也很容易使用。

Ah Tan, Alliance 21运输司机

When a truck arrives late, the loading process takes longer than expected: TDSB helps you respond easily, rescheduling in just a few clicks. You can quickly visualize the consequences of a disruption and respond proactively.

Vernice dela Cruz, Cargo Operations Executive from dnata Singapore

现当卡车迟到时，处理过程的时间比预期的要长。你可以 通过TDSB很轻松地响应，只需单击几下即可重新安排时 间。你也可以很快地想象中断的后果，并主动作出反应。

Vernice dela Cruz, dnata新加坡货运运营执行人员

Sakirah, Operations Freight Specialist Manager from Alliance 21 using TDSB web booking platform to manage the truck dock slots booking for the organisation
Sakirah, Alliance 21货运运营专家经理，使用TDSB网络预订平台管理公司的卡车时刻预定

TDSB is a great initiative of CAG. This actually enables us to plan our work and manage our manpower in a more efficient manner, saving time and increases the productivity of our transport team as well.

TDSB是樟宜机场集团的一项非常棒的项目。这项系统让我们能够以更有效的方式进行工作规划和人力管理，除了节省时间还能提高运输团队的生产力。

1. Since taking on the role as Commander, Air Cargo of Immigration & Checkpoints Authority (ICA), what have you set as key priorities?

I took over as Commander, Air Cargo in March 2020. Little did I know that the circuit breaker lockdowns would bring about a big change for my Command. Well, I am talking about the frenzy of online purchases through the e-commerce platforms. The volume of clearance at my Command increased dramatically when working from home became the norm. Since taking over, along with my team, I understood the importance of this significant shift in consumer behavior. We have come to terms that it is here to stay, and it was critical for me to prioritise collaboration and strengthen partnership with the different stakeholders in the air cargo community to deal with this paradigm shift.

Apart from this, ICA constantly works towards enhancing operational excellence and building capabilities for the future. In support of this, we have embarked on the New Clearance Concept (NCC) for Cargo, to provide a seamless and secure cargo clearance experience for the checkpoint users. My team and I will be working with the air cargo community to pilot new initiatives under this work stream.

2. The Covid-19 pandemic has accelerated the growth of cross-border e-commerce arising from work-from-home patterns. How has this trend impacted ICA in the clearance of e-commerce air shipments at Changi?

Many have been surprised by the exponential growth of e-commerce. For ICA, we cleared 10 million low value e-commerce goods in 2019. Just 12 months later, the numbers doubled to 21 million. The boom has not abated even after physical shops started opening.

We were overwhelmed initially but realized that there was an opportunity during this period of adversity. We knew that people were buying on-line because it was convenient and safe. With the cooperation of the companies engaged in e-commerce imports, ICA introduced the “Screening of Advance Manifest” or “SAM” in short. Through SAM, companies were encouraged to submit the cargo manifest electronically in advance. Previously, cargo manifest was presented as paper documents at the checkpoint during clearance. SAM initiative paved the way for ICA to screen the manifest early before the goods were presented at the Checkpoint. As we knew what was coming our way, waiting time for checks at the checkpoint became shorter for SAM participants. Paper-less clearance for ICA and companies, shorter waiting time at the checkpoints, and the public received their on-line purchases timely. More importantly, it was great to see the entire air cargo ecosystem, last mile service providers, public and ICA benefitting from this initiative.

I am thankful for the support shown by the air cargo community for SAM. Without the partnership, it would have been challenging to cope with the drastic increase in e-commerce air shipments. Since the inception of SAM in June 2020, we have made a number of improvements to the system from the feedback provided by the companies. We are working towards making this clearance fully electronic. I would like to urge more companies to come onboard SAM, and enjoy a more seamless cargo clearance process.

3. Digital transformation is a key enabler for the air cargo industry moving forward. As a key stakeholder in the air cargo ecosystem, how is ICA transforming itself? How would ICA’s digital ambitions benefit the Singapore air cargo community?

The New Clearance Concept is at the heart of ICA’s transformation journey for cargo clearance. It will focus on extending paperless clearance, automating clearance processes and strengthening detection capabilities. Currently, we are engaged in a number of pilot projects ranging from paperless clearance process for cargo permits, Artificial Intelligence (AI)-assisted image analysis, development of Optical Character Recognition (OCR) Cameras for parcels targeting. Collectively, this will improve clearance efficiency and reduce waiting time at the checkpoint, resulting in overall increased operational effectiveness.

The above would also enable trade facilitation without compromising security. None of this can be achieved by ICA alone. Only with the successful partnership of the air cargo community, we can draw on each other’s strength, be stronger and more efficient, thereby keeping Singapore safe and growing our nation as a global trade and air hub.

1. 您在任职新加坡移民与关卡局(ICA)航空货运司指挥官后设定了哪些优先事项?

我在2020年3月接任了航空货运司指挥官的职位，没想到“断路器”措施会对我的部门带来这么大的改变。我指的是通过电子商务平台的网购狂潮。当居家办公成为常态时，我部门所须处理的事务量急剧增加。自接手后，我们开始了解消费者行的重大转变。我们已经接受了这项趋势会继续存在的事实。我们必须注重与航空货运界的不同利益相关者的伙伴的协作，并加强相互的关系，以应对这种行为范式转变。

除此之外，ICA也不断致力于提高卓越运营并建立未来所需的功能。为此，我们已经开始着手新通关概念(NCC)，为关卡用户提供无缝和可靠的货物通关体验。我的团队和我将与航空货运社群合作，在这一项新通关概念试验新举措。

2. 2019冠病疫情促使了居家办公的模式，导致跨境电子商务的增加。这个趋势对ICA在樟宜机场电子商务航空货运通关工作带来什么影响?

很多人对电子商务俱增的趋势感到惊讶。ICA在2019年处理了1千万件的低价值电子商务货物。仅仅12个月后，这个数字就倍增到2.1千万件。即使实体商店开始回复营业，这个热潮仍然没有减弱。

起初我们有点无所适从，但我们意识到逆境中存在良机。我们知道消费者基于方便和安全的理由转向网上购物。ICA与从事电子商务进口的物流公司合作，推出了“筛选预报货物舱单”举措(“SAM”)。我们鼓励各公司利用SAM提前以电子方式提交货物舱单。在这之前，舱单是以纸质文件的形式在关卡进行通关手续时提供。通过SAM，ICA能在相关方在关卡显示货物通关之前就能提早筛选货物舱单。由于我们已经知道即将通关的货物资料，就能缩短各方在关卡等待通关的时间。由此，ICA和企业能实行无纸化的通关手续，缩短关卡等待时间，而公众能及时收到网购商品。更重要的是，整个航空货运生态系统、最后一英里服务提供商、消费者和ICA都能从这一个举措中受益。

我非常感谢航空货运社群对SAM的支持。如果没有大家的配合，我们在应对电子商务空运的急剧增长会面临很多挑战。自SAM于2020年6月推出以来，我们根据参与企业所提供的反馈，对系统进行了多项改善，并努力将通关手续完全电子化。在此我希望鼓励更多公司参与SAM，以享有更无缝的货物通关流程。

3. 数码化转型是航空货运日后发展的主要推动力。作为航空货运生态系统的关键利益相关者，ICA如何进行转型?ICA的数码化计划将如何让新加坡的航空货运界受益?

新通关概念(NCC)是ICA货物通关转型的核心举措，将专注于扩展无纸化、自动化通关流程以及检测能力的加强。目前，我们正在进行多个试点项目，包括货物许可证的无纸化通关流程、人工智能辅助图像分析以及用于包裹定位的光学字符识别(OCR)相机的开发。总体而言，这将提高通关效率，并减少关卡的等待时间，从而提高整体运营效率。

上述举措也在不影响安全性的情况下促进贸易。这一切仅靠ICA的努力是无法实现的。我们只有与航空货运社群的紧密合作，才能取长补短，变得更有竞争力、更高效，从而确保新加坡的安全，促使新加坡发展为全球贸易和航空枢纽。