Park & Fly eCoupons allow customers to enjoy a seamless purchase and use process, as the eCoupons are available for use immediately based on the IU number registered in his Changi Rewards membership account and/or as confirmed by customers at the point of activating eCoupons. 

There is hence no need to physically collect the physical coupons, and customers do not have to remove the cashcard prior to exit as the activated eCoupon would automatically be used to offset the parking charges (based on the value of the parking duration purchased). Any remaining charges will be paid via cashcard.

Park & Fly eCoupons differ from the Park & Fly physical parking coupons, and they are not inter-changeable or exchangeable.  CAG reserves the right to charge a different price, or phase out the Park & Fly physical parking coupons sold on iShopChangi.

All Park & Fly eCoupons are valid for a 90-day period from the day of purchase, for example eCoupons purchased on 1 May 2024 will be valid till 30 July 2024. No extensions or refunds will be provided for any un-utilised/expired eCoupons.  

Park & Fly eCoupons can only be used at the existing Jewel/T1 (General – B3 to B5 only), 2A, 2B, 3A, 3B, 4A, 4B multi-storey car parks and/or Hub and Spoke car park.

Please note that Park & Fly eCoupons cannot be used at the following car parks:

• Jewel/T1 (Short Term – B2M and B2)
  • Customer will have to pay the prevailing standard parking charges. The Customer may offset part of the car park charges by applying the Park & Fly eCoupon, and will have to pay the remaining of the car park charges
• T2 North/South Link
• T1 East/West Link
• Changi East Project Office Carpark
• Carparks located within the Changi Airfreight Centre
• Coach Stands

If your total parking duration exceeds the purchased parking duration, you will have to pay for the parking duration in excess of the purchased parking duration of your eCoupon at the prevailing standard parking rate of the relevant car park. Payment for the excess parking duration can be made via a payment card (i.e. cashcard, FlashPay card or CEPAS enabled card), upon your exit from the car park.  

Only a maximum of 1 Park & Fly eCoupon may be activated (and used) at any point in time. As long as the original eCoupon has not been activated, you are recommended to purchase a new Park & Fly eCoupon with the revised parking duration, and then activate the new eCoupon before your intended exit from the carpark.  You may then write in to parkandfly@changiairport.com to request for a refund of your original eCoupon.

Hence, you are recommended to not activate the Park & Fly eCoupon upon entering the carpark, in the event that there are changes to your travel plans.  You are recommended to only activate your Park & Fly eCoupon shortly before your intended exit from the carpark, after there is certainty in your required parking duration.

Once a Park & Fly eCoupon has been activated, that eCoupon cannot be inactivated, and you will not be able to activate another eCoupon to offset your desired parking duration.  

Yes, you can use the other parking privileges or rebates given to you by CAG, such as free parking for having met the spend criteria at terminal public areas, parking privileges under the Changi Rewards loyalty programme, or parking benefits accorded under CarPass etc, together with your Park & Fly eCoupon. 

Your parking rebates / privileges / redemptions will be stacked in the following order of priority (with the items on top with higher precedence): 

Order 1: Parking rewards redeemed under the Changi Airport and Jewel Changi Airport promotions through CarPass, for having met the spend criteria;

Order 2: Parking rewards redeemed under the Changi Rewards loyalty programme, for having met the spend criteria;

Order 3: Parking privileges under the Changi Rewards loyalty programme (for Monarch, Platinum and Gold members);

Order 4: Any other form of parking benefits accorded under CarPass;

Order 5: Park & Work eCoupon (maximum of one eCoupon can be used per carpark exit at Terminals 2, 3 and 4 only);

Order 6: Park & Fly eCoupon (maximum of one eCoupon can be used per carpark exit);

Order 7: Parking rebates redeemed with Changi Rewards points;

Order 8: Other physical car park coupon (a maximum of one physical coupon can be used).

Customers are encouraged to verify through CarPass, the eligible parking redemptions, privileges or benefits available to them for that day, before they decide whether to activate the Park & Fly eCoupon. The order above is subject to changes and Customers may refer to https://carpass.changiairport.com/FAQ.html for latest updates.

Park & Fly eCoupon is credited to your Changi Rewards account on an “inactive” basis after you purchase the eCoupon. 

Users are recommended to not activate the Park & Fly eCoupon upon entering the carpark. Instead, please remember to activate your Park & Fly eCoupon only shortly before your intended exit from the carpark, so that you can utilise it during your exit from the carpark. Such eCoupon must be activated no later than 5 minutes before the intended carpark exit.  

Prevailing rates of S$0.65 per 15 mins block will apply for your parking duration if there is no active eCoupon upon your exit. 

CAG will not provide any refunds for parking charges paid via cashcard (if the eCoupon is not activated for any reason, e.g. lack of internet connectivity on user’s end) or for any partially/fully utilised eCoupon, regardless of circumstances, and particularly if the Customer chooses to exit the car park less than 5 minutes after his eCoupon activation.

Once the eCoupon has been activated, it cannot be returned to inactive status. You can find all your eCoupons at CarPass’s ‘My eCoupons’ page, including the active, inactive and used eCoupons. 

Activation of an inactive Park & Fly eCoupon can only be done earliest one day before your planned exit date. This is to ensure that you activate your eCoupon only before you intend to exit the carpark. Should you intend to activate or utilise your Park & Fly eCoupon immediately or on another day, you may update your new planned exit date on your eCoupon (go into Changi App > My Carpass > My eCoupons, and click on the pencil icon beside your planned exit date), provided that the eCoupon has not been activated or utilised.

Activating the eCoupon on a per use basis ensures that it is used only when the Customer intends to do so.  For example, a Customer may have an unused Park & Fly eCoupon in his Changi Rewards membership account, but is only visiting  Changi Airport for a 1 hour duration and wishes to pay the charges via his cashcard. As long as he did not activate any eCoupon, the Customer will be able to pay the charges via cashcard, and his unused eCoupon would remain valid for future visits.

Once a Park & Fly eCoupon has been activated and used, CAG will not be able to reinstate the used eCoupon.  No refunds nor any replacement Park & Fly eCoupon will be provided. The Customer is recommended to activate the eCoupon only on the intended day of usage. 

We will not refund the car park charges which you had paid using the cashcard.  However, you may continue to utilise the activated (but unused) Park & Fly eCoupon, for future use within the stipulated validity period.

Should there be a need to amend the in-vehicle unit (IU) number, you can update your vehicle details using the CarPass portal (go into Changi App > My Carpass > My eCoupons, and click onto “Update your details”), regardless whether the eCoupon has been activated or not. Do note that the IU number registered in your Changi Rewards membership account will be updated accordingly with the updated IU number and this update will apply to all of your existing eCoupons, parking privileges and parking rebates, as well as future parking redemptions made via the CarPass portal. 

You may amend or update your new planned exit date on the Park & Fly eCoupon after your purchase (go into Changi App > My Carpass > My eCoupons, and click on the pencil icon beside your planned exit date), as long as the eCoupon has not been activated or utilised. 

All Park & Fly eCoupons are valid for a 90-day period from the day of purchase, and are independent of your input for the planned carpark exit date.