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Lost & Found
For lost items onboard, see "Aircraft" tab. For lost items at Changi Airport, see "Airport" tab.
- Aircraft
- Airport
- FAQs
For all baggage-related enquiries or items left onboard aircraft, please proceed to the Lost and Found counter at the Baggage Claim Area for assistance. You can also contact the handling agent representing the airline you travelled with.
Click here to find out which handling agent services your airline.
Terminals 1 and 3
Hotline:
1800 723 1423 (toll-free, 24 hours for Terminal 1; 08:30AM to 02:00AM for Terminal 3)
+65 6723 1188 (for overseas callers)
Terminal 4
Hotline: +65 6581 1595 (08:30AM to 02:00AM)
Email address: baggageservicesSG@dnata.com
Terminals 2 and 3
Singapore Airlines Group
Hotline: +65 6597 4501 (07:30AM to 11:30PM)
You may also file a delayed baggage report with Singapore Airlines here.
To submit a search request for an item left on a Singapore Airlines aircraft arriving in Singapore or in a Singapore Airlines operated lounge in Singapore, please click here.
Terminals 1, 2 and 3
Other Airlines
Hotline: +65 6597 4500 (07:30AM to 11:30PM)
Terminal 4
Hotline: +65 6321 5103 / +65 6321 5102 (24 hours)
For matters about lost and found items within the premises of Changi Airport, please click here.
Once you have been informed about your found item, you may proceed to schedule a collection time here.
Additionally, if you have lost your items at Jewel Changi Airport, you can approach our Experience Concierges for assistance. You can find these counters at B2, L1, L2, L3 and L5, ready to help you with your concerns.
In the event that you realise you've lost something after departing Changi Airport, we encourage you to promptly file a lost property report:
For baggage-related queries or items left onboard the aircraft, please file a report with the Handling Agent representing the airline you had travelled with (refer to “Aircraft” tab)
For lost items within the premises of Changi Airport, please file a report with Changi Airport (refer to “Airport” tab)
For passengers who travelled with Singapore Airlines, you may also file a report on Singapore Airlines website.
Yes, you may authorise someone else to collect your lost item on your behalf. Once your item has been found, you will receive further information from Changi Airport or the Handling Agent about the method of collection and the necessary documents required for the collection, including a letter of authorisation.
Please be reminded that your representative will be re-entering the arrival baggage claim hall and will be subjected to airport security screening and checks. Please avoid bringing bulky items.
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