<h3>Booking special assistance with airlines</h3> <p>Special Assistance at Changi Airport is provided by your airline. You may wish to book this service with your airline and/or travel agent if you:</p> <ul> <li><p>Cannot stand for a long time or walk long distances</p> </li> <li><p>Need help with boarding the plane</p> </li> <li><p>Need to bring personal mobility aids or a service animal with you</p> </li> </ul> <p><br /> Please advise your airline and/or travel agent of your Special Assistance request at the time of booking your flight, up to at least 48 hours before flight departure. If you request assistance later or on the day of travel, you may experience delays receiving assistance from the airline.</p> <p><br /> Airlines may have differing rules and regulations for people with accessibility needs and requirements for special assistance. Additional charges may apply depending on the airline. We recommend that you check your airline’s website or contact them <strong><a href="https://beta.changiairport.com/en/fly/airline-information/passenger.html" title="https://beta.changiairport.com/en/fly/airline-information/passenger.html">here</a> </strong>for information before you travel. (If your flight booking includes wheelchair service, your airline's Special Assistance staff may ask if you are able to walk short distances. Please note that this is normal procedure and helps staff to identify the level of assistance you need to assist you better.)</p> <p><br /> If you do not need to book this service but wish to find out more about Changi Airport's complimentary amenities for persons with reduced mobility, we have provided additional information to support your travel journey <a href="https://beta.changiairport.com/en/at-changi/special-assistance.html" title="https://beta.changiairport.com/en/at-changi/special-assistance.html"><strong>here</strong></a>.</p>

<h3>Arriving at the airport</h3> <p>You are strongly recommended to arrive a minimum of two hours prior to your scheduled departure time. Check-in counters for some airlines close promptly at 60 minutes prior to scheduled departure time. </p> <p>You may also check-in early for more time to shop and relax at Changi Airport. Details on airlines check-in counters’ opening hours are available <a href="https://beta.changiairport.com/en//fly/airline-information/passenger.html" title="https://beta.changiairport.com/en//fly/airline-information/passenger.html">here</a>. </p>

<h3>Getting to&nbsp;and&nbsp;from the airport</h3> <p>A variety of&nbsp;transport options&nbsp;are available&nbsp;to get to and from Changi Airport.</p> <p><u><br> Public Bus<br> </u>Most public buses are wheelchair-friendly, and a large majority of the bus stops island-wide are designed for barrier-free access. You can identify wheelchair-accessible buses by the blue wheelchair symbol decal&nbsp;pasted on the windscreens. These buses are equipped with ramps, and one or two wheelchair lots. The bus captains are trained to assist with boarding and alighting procedures.</p> <p>For the&nbsp;visually-impaired, tactile guidance systems are available at bus interchanges to facilitate your travels. Guide dogs are allowed, as long as they are kept under proper control and held in special harnesses.</p> <p><u><br> Train<br> </u>All MRT train stations are equipped with barrier-free facilities such as ramps, lifts and wheelchair-accessible toilets for your use. You can identify wheelchair-friendly fare gates and train carriages by the wheelchair indicator stickers.</p> <p>For the&nbsp;visually-impaired, tactile guidance systems are available at train stations to guide you from the entrance to the platform. Aboard the train, station names and audio instructions for transfers are announced at every station stop.&nbsp;Service&nbsp;animals such as guide dogs&nbsp;are allowed onboard trains and in train stations.</p> <p>For the hearing-impaired, you can find indications of arrival times and destinations of approaching trains on the Rail Travel Information System (RATIS) located on platforms. While travelling on the North-South and East-West lines, the SMRT Active Route Map Information System (STARis) displays the station of arrival and the side of the train door that will open when it arrives at the station. Train doors are installed with lights that flash red to warn passengers before closing.</p> <p><u><br> Taxi<br> </u>Foldable wheelchairs can be stored in the boot of the taxi.&nbsp;</p> <p>For larger wheelchairs, you may opt for a taxi that has wider boot space. Please check with the staff at the taxi stand if larger taxis are available or approach our Ground Transport Concierge at the arrival halls to book one.</p> <p>There is no surcharge for wheelchairs.</p> <p><u><br> Car<br> </u>If you are travelling by car, there are ramp accessible drop-off and pick-up points at the following locations:</p> <p><br> Drop-off<br> Terminal 1 Departure: Doors 1 to 5<br> Terminal 2 Departure: Doors 3 and 6<br> Terminal 3 Departure: Doors 1 to 8<br> Terminal 4 Departure: Doors 1 to 6</p> <p><br> Pick-up<br> Terminal 1 Arrival: Doors 1 to 13<br> Terminal 2 Arrival: Doors 5 to 7&nbsp;<br> Terminal 3 Arrival: Doors 1 to 3<br> Terminal 4 Arrival: Doors 1 to 3</p> <p><br> Accessible parking spaces are available in the carparks at all terminals as well.</p>

<h4>Immigration and security screening</h4> <p>Priority is offered to Persons with Reduced Mobility and one companion:</p> <ul> <li>For immigration screening, please proceed to the special assistance lane. </li> <li>For security screening, please approach the security officer at the front of the queue for assistance. </li> </ul> <p><u><br /> Security Screening<br /> </u>You may enter the metal detector with your personal mobility aid, such as walking canes, quad canes, white canes and crutches. For wheelchair users, you would pass through a side door as wheelchairs are unable to pass through the metal detector. All personal mobility aids will be screened separately thereafter. If the metal detector is triggered, a routine body search may be required. Private search rooms are available on request. </p> <p>If you are carrying liquid medication over 100ml, please present doctor’s certification and/or other supporting documents to the security officer. </p> <p>If you are wearing medical devices, such as pacemakers or insulin pumps, please alert our security officer so that the security screening process can be tweaked to better help you. </p> <p>Further details on the security procedures and regulations are available <a href="https://beta.changiairport.com/en/corporate/about-us/business-expertise/airport-safety-and-security.html" title="https://beta.changiairport.com/en/corporate/about-us/business-expertise/airport-safety-and-security.html">here</a>. </p>

<h4><strong>Requesting wheelchairs from airlines</strong></h4> <p>If you require a wheelchair from Changi Airport to your destination airport, please advise your airline and/or travel agent of your request at the time of booking your flight, up to at least 48 hours before flight departure. If you request assistance later or on the day of travel, you may experience delays receiving assistance from the airline.</p> <p><br> Airlines may have differing rules and regulations for people with accessibility needs and requirements for special assistance. Additional charges may apply depending on the airline. We recommend that you check your airline’s website or contact them <strong><a href="https://beta.changiairport.com/en/fly/airline-information.html" title="https://beta.changiairport.com/en/fly/airline-information.html">here</a>&nbsp;</strong>for information before you travel. (If your flight booking includes wheelchair service, your airline's Special Assistance staff may ask if you are able to walk short distances. Please note that this is normal procedure and helps staff to identify the level of assistance you need to assist you better.)</p> <h4><br> <strong>Using personal mobility equipment</strong></h4> <p>If you are planning to travel with your own personal mobility equipment, do contact your airline in advance to make the necessary arrangements. Your airline will also advise on personal mobility equipment accepted on different aircrafts, things to note when packing equipment for carriage, as well as time for you to be present for check-in if using personal mobility equipment to the boarding gate. Find your airlines’ contact <a href="https://beta.changiairport.com/en/fly/airline-information.html" title="https://beta.changiairport.com/en/fly/airline-information.html"><strong>here</strong></a>.</p> <p><br> If you do not need a wheelchair but wish to find out more about Changi Airport's complimentary amenities for persons with reduced mobility, you may find out more by exploring the other cards on this page.</p> <h4><br> <strong>Requesting wheelchairs at the airport</strong></h4> <p>Changi Airport offers complimentary use of wheelchairs (for use in the airport only), on a first-come-first-served basis. You may approach the information counters to obtain one, or click <a href="https://changiairportbooking.com/v2/#book"><strong>here</strong></a> to book (this link leads to an external booking platform). Wheelchairs are also available for loan at the concierge counters in Jewel. Do note that a nominal refundable deposit is required and the wheelchairs have to be returned by 9:30 PM.</p>

<h3>Service animals</h3> <p>Passengers are advised to check with your airline on the specific requirements of bringing service animals on flights.&nbsp;</p> <p>For transit passengers, do check in advance that your primary flight and outbound connecting flight airlines are agreeable to have service animals onboard the aircraft. Find your airlines’ contact&nbsp;<a href="https://beta.changiairport.com/en/fly/airline-information.html" title="https://beta.changiairport.com/en/fly/airline-information.html">here</a>.</p> <p>At the airport, the service animal and&nbsp;you&nbsp;will be escorted by airline staff throughout your period of stay at the airport. If your service animal needs to answer the call of nature, both of you will be brought to an appropriate facility.</p>