There is no minimum spend required to engage our Shopping Concierge, the service is complimentary for all.

Yes, our complimentary Shopping Concierge service is available for both travellers and non-travellers. Please note that if you are making a purchase as a non-traveller, GST at current prevailing rates will apply.

You may simply chat with our Shopping Concierge via WhatsApp or WeChat and our expert personal shoppers will get in touch with you to share photos and videos of the products you are interested in purchasing. You may also connect with them over a video call if preferred.

Our Shopping Concierge has the expertise and product knowledge required to make product recommendations based on your requests and budget, if any.

Travellers

For travellers, our Shopping Concierge will meet you in-person at a pre-arranged location to either guide you along on your shopping journey or hand your purchase over to you, depending on your preferred choice.

Non-Travellers

For non-travellers, you can opt for self-collection and our Shopping Concierge will meet you at a pre-arranged location within the Public area of Changi Airport.

Other delivery options include:-

• Complimentary standard courier delivery with a minimum spend of S$280, otherwise a $10 delivery charge applies.
• Complimentary dedicated courier delivery (door-to-door) with a minimum spend of S$500.
• Complimentary white glove delivery with a minimum spend of S$2,000, where our dedicated Concierge will personally deliver the item to you.

When making a purchase with us, our Concierge will advise you on the delivery details accordingly.

Please note that there will be no delivery on Sundays and Singapore Public Holidays. Nevertheless, if you require to collect / receive your purchase urgently, feel free to chat with our Shopping Concierge to find out more on the delivery options available.

Accepted payment modes differ from tenant to tenant and our Shopping Concierge will advise you accordingly before you make a purchase. As a general guideline, accepted payment modes include Changi Pay, debit cards, credit cards, online payment links, etc.

Yes! Our Shopping Concierge will advise you accordingly and ensure you enjoy the maximum savings possible on your purchase.

Our promotions are updated regularly. Please chat with our Shopping Concierge to get the latest offers