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IMPORTANT NOTE FOR PASSENGERS

 

 

Please proceed to your airline's regular check-in counter if any of the following applies to you: 


1. You are a passenger on staff travel or standby tickets
2. You are a passenger with a flight change request
3. You are a passenger with excess baggage or a ticketing issue
4. You are part of a single booking with more than 7 passengers

FREQUENTLY ASKED QUESTIONS ABOUT AIRLINES AT CHANGI AIRPORT

To contact airlines at Singapore Changi Airport for booking assistance or general inquiries, you can search for their contact information provided in our updated airlines directory. Phone numbers, email addresses, and chat options to connect with customer service are provided, where possible, offering you flexibility in reaching out to your airline of choice. Additionally, most airlines have customer service counters at Changi Airport, where you can speak to representatives in person.

Check-in at Changi Airport is made easy with our various flexible, flyer-focused check-in options! These include traditional staffed check-in counters, FAST self-service check-in kiosks, and online check-in available through specific airlines’ website or mobile app.


For added convenience, early or city check-in services are also available for passengers of some airlines, allowing you more time to enjoy the facilities, services, and retail and dining options at Changi Airport and Jewel.

Yes, you are recommended to inquire directly with an airline to find out more about their specific special assistance services. Each airline at Changi Airport provides specific services for passengers with disabilities, unaccompanied minors, or those needing special medical attention. It is advisable to arrange these services in advance by contacting the airline directly prior to your flight or travel date.

Baggage allowances and restrictions vary significantly between airlines and depend on the class of travel and destination. Detailed information about baggage policies for each airline operating at Changi Airport can be found on their respective websites or by contacting them directly through their customer service channels. Checking this information before your trip can help prevent any issues at the airport during check-in for your flight.

Airline lounge access at Changi Airport is typically available to passengers travelling in premium classes or those holding certain frequent flyer status.

Additionally, some lounges offer paid access to all passengers regardless of their travel class. Travellers may also head to such pay-per-use lounges across Changi Airport to enjoy amenities such as shower facilities, dining options, and rest areas.

Information about airline lounge locations, access policies, and facilities can be found on the Changi Airport website or by inquiring directly with the airline.

To find information about airline flight delays, cancellations, or disruptions, you can check the Changi Airport Departures and Changi Airport Arrivals websites for real-time status updates.

Changi Airport also offers a mobile app that provides real-time updates on all airline flights, including any changes in scheduling or last-minute disruptions. Staying informed through these channels can help you manage your travel plans effectively in case of any unforeseen events.

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Download Changi App

Changi Airport Airlines: Check-In Details & Contact Information

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