1.1 Passengers who wish to participate in the Changi Airport Shop & Dine Privileges ("Offer" or "Campaign") must agree to these Changi Airport Shop & Dine Privileges Terms and Conditions ("Terms and Conditions").
1.2 Changi Airport Group (Singapore) Pte. Ltd. (“CAG” or "We") reserves the rights to amend, modify and/or vary these Terms and Conditions in such manner as CAG deems fit from time to time. CAG may notify change(s) in these Changi Airport Shop & Dine Privileges Terms and Conditions by publishing such changes via this page, email or by such other means of communication as CAG may determine in its absolute discretion, from time to time. Any changes in these Terms and Conditions shall be effective from such date as determined and notified by CAG from time to time
ELIGIBILITY AND CONDITIONS
2.1 Passengers must travel on ticketed and operated outbound flights from one of the six (6) countries (Brunei, Malaysia, Philippines, Taiwan, Thailand or Vietnam) and transit via Singapore to London (LHR) on British Airways (BA11/12/15/16) between 04 August 2024 and 31 July 2025 (both dates inclusive).
2.2 For the avoidance of doubt,
- Flight between Singapore and any of the six (6) countries stated in clause 2.1 must be direct flights.
- Flights between Singapore and London (LHR) must be on a British Airways, with flight number BA11, BA12, BA15, or BA16.
2.3 Passengers transiting via Changi Airport on a one-way trip must have their point-of-origin stated in clause 2.1. This one-way transit will be eligible for two (2) S$10 Changi e-Vouchers. This means:-
- “Bangkok – Singapore – London” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
- “London – Singapore – Bangkok – London” itinerary is NOT eligible;
- “London – Singapore – Bangkok” itinerary is NOT eligible.
2.4 Passengers transiting via Changi Airport on a two-way trip must have their point-of-origin and end-destination stated in clause 2.1. The two-way transit will be eligible for four (4) S$10 Changi e-Vouchers. This means:-
- “Bangkok– Singapore – London” and “London – Singapore – Bangkok” itinerary is eligible for four (4) S$10 Changi e-Vouchers;
- “Bangkok– Singapore – London” and “London – Singapore – Phuket” itinerary is eligible for four (4) S$10 Changi e-Vouchers;
- “London – Singapore – Bangkok – Singapore – London” itinerary is NOT eligible.
2.5 Passengers’ travel itineraries must contain at least one (1) transit flight in their flight itinerary that is a layover in Singapore and is no more than ninety-six (96) hours. This is calculated from the Scheduled Time of Arrival (STA) of the arriving flight into Changi Airport to the Scheduled Time of Departure (STD) of the connecting departure flight out of Changi Airport.
2.6 Passengers must be above 2 years old to be eligible for collection of Changi e-Vouchers.
- Family members or travelling companions of eligible passengers above 2 years old but below 16 years old# can collect Changi e-Vouchers on behalf of such passengers.
- If the passenger is an unaccompanied minor below 16 years of age, he/she is not eligible for the campaign.
#16 years old is the minimum age required to sign up for a Changi Rewards account, through which Changi e-Vouchers will be credited.
COLLECTION
3.1 Passengers who meet the eligibility requirements as set out in the clauses above are referred to herein as “Eligible Passengers”. Eligible Passengers will each receive two (2) S$10 Changi e-Vouchers or four (4) S$10 Changi e-Vouchers depending on their itinerary.
3.2 Collection of Changi e-Vouchers is only available online here and subject to the following:
- Duplicated collection for the same passenger and flight itinerary will be rejected.
- Eligible Passenger who is collecting on behalf of their travelling party can only do so for up to nine (9) passengers within the same flight itinerary.
- Travel Agents and all other staff of Travel Agencies are ineligible to collect Changi e-Vouchers on behalf of Eligible Passengers within their travel groups or who are their customers and collection will be rejected.
- A copy of e-tickets or flight itineraries of all Eligible Passengers must be uploaded during the submission process. Flight itineraries containing more than nine (9) passenger names will be rejected as invalid proof-of-travel.
- A Changi Rewards Account must be created to receive the Changi e-Vouchers.
3.3 Eligible Passengers can collect the Changi e-Vouchers only once for each eligible flight itinerary and can only collect for their current trip up to three (3) days before flight departure from point-of-origin stated in clause 2.1. Collections for past trips and forms submitted within three (3) days to flight departure will not be accepted.
For the avoidance of doubt, an example of such is detailed below:
Passengers whose flight departure date is on Sunday, 04 August 2024, 1800hrs SGT must submit their collection form by Thursday, 01 August 2024, 2359hrs SGT.
3.4 Eligible Passengers whose trip is issued over two or more separate e-tickets or flight itinerary are to submit just one (1) form for their entire trip and attach all e-tickets or flight itineraries in the submission.
3.5 CAG reserves the right to reject any attempts to collect the Changi e-Vouchers or void any Changi e-Vouchers collected for reasons including, but not restricted to, ineligibility, umcompliant, insufficient and/or incorrect supporting documents. In this regard, CAG’s decision shall be final.
3.6 The Changi e-Vouchers must be collected by 28 July 2025, while stocks last. The use of the Changi e-Vouchers is subject to the Changi e-Vouchers (Campaign) Terms and Conditions under "Ways To Spend The e-Vouchers" on this webpage.
3.7 Changi Airport Group (Singapore) Pte Ltd (“CAG”) will need to collect personal information about the passenger and their e-tickets or flight itinerary to facilitate the collection of Changi e-Vouchers and to improve the products and services that CAG offers. The data provided to CAG will be retained and processed by CAG and will be used by CAG in accordance with CAG’s Privacy Policy which passenger acknowledges and consents to. In the event a passenger collects the Changi e-Voucher on behalf of another passenger in the same flight itinerary, they represent and warrant that they have notified them of the purposes of collection and obtained the consent to disclose their information to CAG. If passenger has any queries on the retention, processing and/or use of personal information and data, please contact CAG at, data.protection@changiairport.com.
ACCEPTABLE USE TERMS
4.1 CAG may use artificial intelligence for the purposes of processing submissions under this campaign. We expect that when a passenger interacts with our application or page, they do so in a responsible, legal manner. To this end, when engaging with our Campaign, these rules apply:
- The passenger must comply with applicable laws – for example, no uploading of fraudulent or vulgar itineraries, no engaging in regulated activity without complying with applicable regulations, no compromising the privacy of others.
- The passenger must not attempt to override or circumvent safety filters or intentionally drive the system or model to act in a manner that contravenes our policies or anyone’s rights.
- We make no representations or warranties with respect to the accuracy of any outputs (i.e. the results generated from your uploaded flight itinerary). The passenger should confirm the accuracy of these outputs before submission.
- The passenger must not attempt to cause harassment to any person or to any organisation, including CAG.
OTHER GENERAL TERMS AND CONDITIONS
5.1 Nothing herein amounts to a commitment or representation by CAG to conduct such Offer in future.
5.2 By availing the Offer, the passengers shall be deemed to have accepted all the aforesaid terms and conditions.
5.3 Airlines shall not assume any responsibility for the actions, omissions or conduct of any passengers or third party that result in a breach of these terms and conditions and its consequences thereof.
5.4 CAG will not in any circumstance be responsible or liable to compensate any passenger or to accept any responsibility or liability for any acts, omissions or conduct relating to the Offer including but not limited to any loss, damage, personal injury or death. To the maximum extent permitted by law, each passenger agrees to indemnify CAG against any losses, damages, costs, expenses, claims or liabilities of any kind arising in connection with his or her participation in the Offer. Passengers should contact CAG for any queries relating to the Offer.
5.5 The Changi e-Vouchers are non-exchangeable, non-transferable and no cash alternative will be offered.
5.6 CAG reserves the right to hold void, cancel, suspend, or amend the Offer at its sole and absolute discretion.
5.7 The decision of CAG regarding any aspect of the Offer is final and binding and no correspondence will be entered into about it.
5.8 These Terms and Conditions are not intended to confer rights to any third party under the Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms and Conditions, and the operation of the said Act is hereby excluded.
5.9 The Offer shall be governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with the Offer shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.
Click here to read full Changi e-Voucher Terms and Conditions.
Effective from 01 August 2024
