1.1 Passengers who wish to participate in the Changi Airport Shop & Dine Privileges (“Offer” or “Campaign”) must agree to these Changi Airport Shop & Dine Privileges Terms and Conditions ("Terms and Conditions"). 

1.2 Changi Airport Group (Singapore) Pte. Ltd. (“CAG”) reserves the rights to amend, modify and/or vary these Terms and Conditions in such manner as CAG deems fit from time to time. CAG may notify change(s) in these Changi Airport Shop & Dine Privileges Terms and Conditions by publishing such changes via this page, email or by such other means of communication as CAG may determine in its absolute discretion, from time to time. Any changes in these Terms and Conditions shall be effective from such date as determined and notified by CAG from time to time.

1.3 CAG hereby extends a promotional Offer for the purpose of incentivizing passengers to utilize CAG’s facilities and services. This Offer is made solely for promotional purposes and does not involve any financial or monetary obligations on the part of any airline involved.

ELIGIBILITY

2.1 Passengers must travel on ticketed and operated outbound flights from seventeen (17) cities in India* to Singapore or transit via Singapore. Eligible itinerary must be on the direct flights between India and Singapore and complete their full journey between 1 January 2024 and 31 March 2025 (both dates inclusive).

* Ahmedabad, Amritsar, Bengaluru, Bhubaneswar, Chennai, Cochin, Coimbatore, Delhi, Guwahati, Hyderabad, Kolkata, Madurai, Mumbai, Pune, Tiruchirappalli, Thiruvananthapuram and Visakhapatnam

2.2 Passengers visiting Singapore must have a return trip to India. This means: -

• “Delhi–Singapore–Delhi” itinerary is eligible for one (1) S$10 Changi e-Voucher;
• “Delhi–Singapore–Pune” itinerary is eligible for one (1) S$10 Changi e-Voucher;
• “Delhi– Singapore” one-way itinerary is NOT eligible;
• “Singapore – Delhi” one-way itinerary is NOT eligible.

2.3 Passengers transiting via Changi Airport on a one-way trip must have India as their point-of-origin. This one-way transit will be eligible for one (1) S$10 Changi e-Voucher. This means:-

• “Delhi – Singapore – Sydney” itinerary is eligible for one (1) S$10 Changi e-Voucher;
• “Sydney – Singapore – Delhi” one-way itinerary is NOT eligible. 

2.4 Passengers transiting via Changi Airport on a two-way trip must have India as the point-of-origin and end-destination. This two-way transit will be eligible for two (2) S$10 Changi e-Vouchers. This means: -

• “Delhi – Singapore – Sydney – Singapore – Delhi” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
• “Sydney – Singapore – Delhi – Singapore – Sydney” itinerary is NOT eligible.

2.5 For passengers transiting via Changi Airport, at least one (1) transit flight in the booking itinerary must be a layover of no more than twenty-four (24) hours. This is calculated from the Scheduled Time of Arrival (STA) of the arriving flight into Changi Airport to the Scheduled Time of Departure (STD) of the connecting departure flight out of Changi Airport.

2.6 Passenger must be above 2 years old to be eligible for collection of Changi e-Vouchers.

• Family members/travelling companions of eligible passengers above 2 years old but below 16 years old# can collect Changi e-Vouchers on behalf of such passenger.  
• If a passenger is an unaccompanied minor below 16 years of age, he/she is not eligible for the campaign. 

#16 years old is the minimum age required to sign up for a Changi Rewards account, through which Changi e-Vouchers will be credited.

COLLECTION

3.1 Passengers who meet the eligibility requirements as set out in the clauses above are referred to herein as “Eligible Passengers”. Eligible Passengers will each receive one (1) S$10 Changi e-Voucher or two (2) S$10 Changi e-Voucher depending on their itinerary.

3.2 Collection of Changi e-Vouchers is available online only here. 

• Duplicated collections for the same passenger and flight itinerary will be rejected. 
• Eligible Passenger who is collecting on behalf of their travelling party can only do so for up to nine (9) passengers within the same flight itinerary. 
• Travel Agents and all other staff of Travel Agencies are ineligible to collect Changi e-Vouchers on behalf of Eligible Passengers within their travel groups or who are their customers and their collection will be rejected.
• A copy of e-tickets or flight itinerary of all Eligible Passengers must be uploaded during the submission process. Flight itineraries containing more than nine (9) passenger names will be rejected as invalid proof-of-travel.
• A Changi Account must be created to receive the Changi e-Vouchers.  

3.3 Eligible Passenger can collect the Changi e-Vouchers only once for each eligible flight itinerary and can only collect for their current trip up to three (3) days before flight departure from point-of-origins stated in clause 2.1. Collections for past trips and forms submitted within three (3) days of flight departure will not be accepted. 

For the avoidance of doubt, an example of such is detailed below:

• Passengers whose flight departure date is on Friday, 25 October 2024, 1800hrs SGT must submit their collection form by Tuesday 22 October 2024, 2359hrs SGT. 

3.4  Eligible Passengers whose trip is issued over two or more separate e-tickets or flight itineraries are to submit just one (1) form for their entire trip and attach all e-tickets or flight itineraries in the submission.

3.5 CAG reserves the right to reject any attempts to collect the Changi e-Vouchers or void any Changi e-Vouchers collected for reasons including, but not restricted to, ineligibility, non-compliance, insufficient and/or incorrect supporting documents. In this regard, CAG’s decision shall be final.  

3.6   The Changi e-Vouchers must be collected by 28 March 2025, while stocks last. The use of the Changi e-Vouchers is subject to the Changi e-Vouchers (Campaign) Terms and Conditions under “Ways To Spend The e-Vouchers” on this webpage. 

3.7 Changi Airport Group (Singapore) Pte Ltd (“CAG”) will need to collect personal information about the passenger and their e-tickets or flight itinerary to facilitate the collection of Changi e-Vouchers and to improve the products and services that CAG offers. The data provided to CAG will be retained and processed by CAG and will be used by CAG in accordance with CAG’s Privacy Policy  which passenger acknowledges and consents to. In the event a passenger collects the Changi e-Voucher on behalf of another passenger in the same flight itinerary/booking, they represent and warrant that they have notified them of the purposes of collection and obtained the consent to disclose their information to CAG. If passenger has any queries on the retention, processing and/or use of personal information and data, please contact CAG at data.protection@changiairport.com. 

Click here to read the full S$10 Changi e-Voucher Terms and Conditions.

ACCEPTABLE USE TERMS

4.1 CAG may use artificial intelligence for the purposes of processing submissions under this campaign. We expect that when a passenger interacts with our application or page, they do so in a responsible, legal manner. To this end, when engaging with our Campaign, these rules apply:

• The passenger must comply with applicable laws – for example, no uploading of fraudulent or vulgar itineraries, no engaging in regulated activity without complying with applicable regulations, no compromising the privacy of others. 

• The passenger must not attempt to override or circumvent safety filters or intentionally drive the system or model to act in a manner that contravenes our policies or anyone’s rights. 

• We make no representations or warranties with respect to the accuracy of any outputs (i.e. the results generated from your uploaded flight itinerary). The passenger should confirm the accuracy of these outputs before submission. 

• The passenger must not attempt to cause harassment to any person or to any organisation, including CAG. 

OTHER GENERAL TERMS AND CONDITIONS

5.1 Nothing herein amounts to a commitment or representation by CAG to conduct such Offer in future.

5.2 By availing the Offer, the customers shall be deemed to have accepted all the aforesaid terms and conditions.

5.3 Airlines shall not assume any responsibility for the actions, omissions or conduct of any passengers or third party that result in a breach of these terms and conditions and its consequences thereof.

5.4 CAG will not in any circumstance be responsible or liable to compensate any passenger or to accept any responsibility or liability for any acts, omissions or conduct relating to the Offer including but not limited to any loss, damage, personal injury or death. To the maximum extent permitted by law, each passenger agrees to indemnify CAG against any losses, damages, costs, expenses, claims or liabilities of any kind arising in connection with his or her participation in the Offer. Passengers should contact CAG for any queries relating to the Offer.

5.5 The Changi e-Vouchers are non-exchangeable, non-transferable and no cash alternative will be offered. 

5.6 CAG reserves the right to hold void, cancel, suspend, or amend the Offer at its sole and absolute discretion.

5.7 The decision of CAG regarding any aspect of the Offer is final and binding and no correspondence will be entered into about it.

5.8 These Terms and Conditions are not intended to confer rights to any third party under the Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms and Conditions, and the operation of the said Act is hereby excluded. 

5.9 The Offer shall be governed by the laws of the Republic of Singapore Any dispute arising out of or in connection with the Offer shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

Effective from 30 September 2024.

1.1 Eligible Passenger (as defined in the Changi Airport Shop & Dine Privileges Terms and Conditions (“Campaign T&Cs”)) will each receive one (1) S$10 Changi e-Voucher or two (2) S$10 Changi e-Vouchers in accordance with the Campaign T&Cs. Such Changi e-Voucher will be credited to the Eligible Passenger’s Changi ccount. If the Eligible Passenger is not a Changi member (“Non-Changi Eligible Passenger”) but is travelling with a family member who is an Eligible Passenger and a Changi member (“Family Changi Eligible Passenger”), the Non-Changi Eligible Passenger’s Changi e-Voucher may be credited to his Family Changi Eligible Passenger’s Changi account. Changi e-Vouchers are issued by Changi Airport Group (Singapore) Pte Ltd (“CAG”). 

1.2 The value of the Changi e-Vouchers (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; (ii) cannot be transferred to any other person other than in accordance with the Campaign T&C and these Changi e-Vouchers (Campaign) Terms and Conditions; (iii) cannot be withdrawn in exchange for any currency; and (iv) cannot be exchanged for any form of cash or credit. No payment, refund or compensation shall be given if the value of the Changi e-Vouchers exceeds the value of the goods/ services paid for using the Changi e-Vouchers. The aggregate value of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi in a Changi account shall not at any time exceed S$1,000. CAG will not allow the crediting or issuance of any Changi e-Voucher(s) and/or Changi e-Voucher(s) Flexi into a Changi account to proceed if the foregoing will result in the aggregate value of the aforementioned vouchers in that Changi account to exceed S$1,000.

1.3 The Changi e-Vouchers will expire by the end of the following month from the date of the Eligible Passenger’s first arrival into Singapore. For e.g., 

• If your first arrival into Singapore is on 15 October 2024, your voucher will expire by 30 November 2024. 
• If your first arrival into Singapore is on 28 December 2024, your voucher will expire by 31 January 2025.

1.4 No replacement, exchange, refund or extension of validity, of the Changi e-Vouchers will be considered or allowed. All unutilized Changi e-Vouchers will be forfeited upon expiry. CAG shall not be liable for any expired Changi e-Vouchers. 

1.5 Changi e-Vouchers can only be used in denominations of S$10. For each transaction, only one Changi account may be used. If one Changi account has more than one Changi e-Voucher, all the Changi e-Vouchers in that Changi account may be used in a single transaction. For the avoidance of doubt, the Changi e-Vouchers in one Changi account and the Changi e-Vouchers in another Changi account, cannot be combined and used in a single transaction. 

1.6 Each Changi e-Voucher cannot be used for two or more separate transactions. 

1.7 The Changi e-Vouchers may not be used in conjunction with ongoing in-store promotions and cannot be used on iShopChangi.com. 

1.8 CAG may substitute the Changi e-Vouchers with other rewards or benefits as CAG deems fit without prior notice. 

1.9 CAG, its authorised agents and contractors shall not be liable to any person for any injury, loss, damage, inconvenience, cost or expense arising out of or in connection with the use of the Changi e-Vouchers. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result or arise from the use of Changi e-Vouchers. 

1.10 All transactions in which Changi e-Vouchers are used are transactions between the relevant Changi e-Voucher user and merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any merchant (including the failure of the merchant to honour any Changi e-Voucher or in respect of any defect or deficiency in the goods or services for which the Changi e-Voucher is redeemed with). CAG is not an agent or representative of the merchant. 

1.11 These Changi e-Vouchers (Campaign) Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. 

1.12 These Changi e-Vouchers (Campaign) Terms and Conditions are not intended to confer rights to a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) (the “Act”). The provisions of the Act are hereby excluded. 

1.13 The illegality, invalidity or unenforceability of any provision in these Changi e-Vouchers (Campaign) Terms and Conditions under the law of any jurisdiction will not affect the legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision in these Changi e-Vouchers (Campaign) Terms and Conditions. 

1.14 CAG reserves the right at any time and at its sole discretion, to vary in whole or in part of any of these Changi e-Vouchers (Campaign) Terms and Conditions, and such changes shall be effective upon publication of the amended version here. In the event of any inconsistency between these Changi e-Vouchers (Campaign) Terms and Conditions with any other form of publicity collaterals relating to Changi e-Vouchers, the online version of the Changi e-Vouchers (Campaign) Terms and Conditions available on the aforementioned Changi Airport website shall prevail. 

1.15 The Changi e-Voucher can be used, subject to the Changi e-Vouchers (Campaign) Terms and Conditions, at all participating merchants in the transit and public areas of Changi Airport except: (A) for those stated in the list below (the “Exclusion List”) ; and (B) for payment to purchase any tobacco products at Changi Airport.