TERMS & CONDITIONS FOR CHANGI APP “SPACE APPXLORER”
4 NOVEMBER 2024 – 5 JANUARY 2025

1.           ACCEPTANCE OF TERMS AND CONDITIONS

1.1.     By participating in the Changi App “Space APPxplorer” game (the “Game”), each Participant confirms that he/she has read, understood and agrees to be bound by these terms & conditions set out herein, including any other requirements set out in any Game-related promotional material, and all amendments, additions, replacements and modifications thereto as may be made from time to time (the “Terms and Conditions”).  

1.2.     This Game is organised and administered by Changi Airport Group (Singapore) Pte Ltd (“CAG”).

1.3.     As a condition of participation in the Game, each Participant affirms and represents that he/she is at least 18 years of age and agrees to be bound in all respects by these Terms and Conditions. If a Participant is below 18 years old, he/she must and will be deemed to have in any event, obtained consent from his parent(s) or legal guardian(s), their acceptance of these Terms and Conditions and their agreement to take responsibility for his/her acts and omissions in connection with his/her participation in the Game and/or use of the Prize(s), as the case may be.

2.           ELIGIBILITY CRITERIA

2.1       This Game is open to participants who are:

a.          Changi account holders with verified and active membership status;

b.          are aged 18 years and above (as at the date of their participating in the Game); and

c.           are not persons within the Excluded Categories.

(each a “Participant” and collectively the “Participants”)

“Excluded Categories” refer to:

a.          Directors and employees of CAG’s appointed agencies, vendors, auditors (which include Meet Isaac Pte Ltd and FPT Asia Pacific Pte Ltd) and any other persons who are involved in organising, and/or administering the Game;

b.          Immediate family members of persons who fall within the class of persons referred to above. “Immediate family members” refer to spouses, children, parents, parents­-in-law and siblings;

c.           Any person who is or becomes insane, deceased, insolvent or is the subject of a criminal investigation, or has criminal proceedings instituted against him/her in any jurisdiction (at the time of participation);  

d.          Any person whose participation in and/or association with the Game may cause (in the sole and absolute opinion of CAG) and/or the Game, any disrepute, contempt, scandal, ridicule, or cause CAG and/or the Game to be perceived unfavourably; and

e.          Any other person or class of persons deemed ineligible or notified by CAG as being ineligible from time to time.

2.2.     CAG reserves the right (in its sole and absolute discretion) to determine the eligibility of any person in relation to the Game, and CAG may at any time during the Game refuse or disqualify any person from participating in the Game without providing any reason if it determines that such person does not meet the eligibility criteria above.

3.           MECHANICS AND CONDITIONS OF PARTICIPATION

3.1.     The Game shall commence from 4 November 2024 (0000hrs, Singapore Time) and end on 5 January 2025 (2359hrs, Singapore Time) (the “Game Period”).

3.2.     To participate in the Game, each Participant shall:

a.          Have downloaded the Changi mobile application (“App”);

b.          Signed up and logged in to a verified Changi account[SWL6] ;

c.           Created an in-game username in “Space Appxplorer”.

3.3.     Eligible participants can participate in any or all of the following key modules of the Game based on the respective qualifying criteria and mechanics as set out below.

Daily Comets Streak

3.4.     Participants can collect free “Comets” once every day by tapping on the “CLAIM TODAY’S COMETS” button in the Game.

3.5.     The number of Comets collected will increase daily for Participants with every daily check-in sustained up to a maximum streak of seven (7) days. At the end of seven (7) days, the streak will reset and the count will restart from Day 1. If a Participant misses a check-in at any point in time, their streak will reset and the count will restart from Day 1.

3.6.     Crediting of Comets in the Daily Comets Streak is instant, where successful collection will be reflected. Retrospective crediting of Comets for Daily Comets Streak is not permissible, and CAG will not entertain any requests, claims, demands or correspondence for retrospective crediting of Comets resulting from network connectivity issues or technical errors.

Missions and Rocket Rush

3.7.     Participants can complete specific missions (as detailed below) for the opportunity to play an instant chance game (the “Rocket Rush”) at any time during the Game Period.

3.8.     Upon successful completion of a mission, Participant will be automatically credited with one (1) “Mission Pass”, and each Mission Pass entitles the Participant to a single chance in the Rocket Rush game play. Participants may choose to participate in the Rocket Rush instant game at any time during the Game Period, and which may be a date that is different from the date which they are credited with a Mission Pass.

3.9.     Mission Passes and entry to Rocket Rush gameplay are only accessible via the Changi App and Participants may choose to utilise any available Mission Pass(es) and participate in Rocket Rush at any time during the Game Period.

3.10. By playing the Rocket Rush instant chance game, Participant stand to win Comets issued by the system, at varying denominations. Participant may receive the same or a different number of Comets at every game play. The number of Comets a Participant may win will be determined by an electronic draw system, programmed to randomly generate and dispense Comets in varying denominations. The odds of winning each denomination are calculated based on a pre-configured prize cap and are viewable instantly once the Rocket Rush game concludes.

3.11. To complete the “Shop & Dine” mission and to receive a Mission Pass:

a.          Participant shall spend a minimum of SGD10.00 (“Qualifying Spend”) in a single receipt at (i) Singapore Changi Airport Terminals 1, 2, 3 or 4; or (ii) Jewel Changi Airport; or (iii) online on www.ishopchangi.com ("iShopChangi") during the Game Period.

b.          Participants are required to scan their Rewards Card in their Changi App or log in to their Changi account (for iShopChangi purchases) at the point of purchase, for Qualifying Spend to be captured by the Game. Retrospective claims for Mission Passes will not be entertained and is strictly not permissible.

c.           A maximum of one (1) Mission Pass will be issued per transaction that meets the Qualifying Spend, regardless of spend amount.

d.          For Qualifying Spend made online via iShopChangi, the transaction(s) must be concluded, and (in the case of physical collection of the purchased items) collected, by 2359hrs (SGT) on 5 January 2025.  

e.          Subject to point (f) and (g) of this Clause 3.11 below, all purchases and/or transactions made at participating retail, food and beverage (“F&B”) outlets, in both transit and public areas of Singapore Changi Airport (including arrival baggage claim outlets), Jewel Changi Airport and online purchases made on iShopChangi are eligible to constitute the Qualifying Spend for the Promotion.  

f.            In determining the total Qualifying Spend, net spend per transaction will be considered and the following spending shall be excluded:

-          Amounts paid using vouchers (including Capitaland vouchers, Changi Dollar Vouchers, e-Changi Dollar Vouchers, Changi Rewards eVouchers, Jewel Gift Vouchers and/or Changi Gift Cards); and/or 

-          Amounts paid for the purchase of tobacco and/or tobacco products (including without limitation cigarettes, cigars, or any other form of tobacco, any tobacco derivative or substitute, any mixture containing any form of tobacco or a tobacco derivative or tobacco substitute). 

g.          Additionally, all purchases and/or transactions made at service outlets and at the following outlets at Singapore Changi Airport and Jewel Changi Airport, are excluded and do not constitute Qualifying Spend for the Game: 

-        Banks       

-        Money changing facilities

-        Medical clinics

-        Top-up card machines

-        Postal services & Post-on-Wheels

-        Lounges (Bank / Airline / Ambassador / Pay-per-use lounges)

-        Transit Hotels - Hotel reservation counters 

-        Airport shuttle and transportation counters

-        Car Rental

-        Changi Recommends outlets and service counters

-        Passenger meeting services counters

-        Left luggage service counters

-        Telecommunication outlets and service counters (e.g. M1) 

-        Temporary outposts

-        Crowne Plaza Hotel (including all retail, F&B or service within the hotel premises) and YOTELAIR Singapore Changi Airport

-        Tour and travel services

-        Apple Store in Jewel Changi Airport

-        Online purchases made in Jewel Changi Airport.

The list of participating outlets in the Game is subject to change by CAG at its discretion without prior notice.

3.12. To complete the “Book, Redeem & Play” mission and to receive a Mission Pass:

a.          Participant shall make a successful experience, attraction, or amenities booking via the “Book, Redeem & Play” feature on Changi App under the “‘Explore Changi” section (“Qualifying Booking”).

b.          A maximum of one (1) Mission Pass will be issued per Qualifying Booking transaction, regardless of the number of experience, attraction, or amenities booked.

c.           The Qualifying Booking must be concluded and utilised by 2359hrs (SGT) on 5 January 2025.  

d.          All bookings for “Transit Exclusives” category, and the following amenities are excluded and do not constitute a Qualifying Booking for the Game: 

-          Free Bicycle Rides

-          Shower and Dine at Hub & Spoke Lounge

-          The Gym Pod

3.13. To complete the “Save Your Flight” mission and to receive a Mission Pass: 

a.          Participant shall save a Departure flight at least 24 hours before their   scheduled departure time via the Changi App.

b.          Each Participant is only entitled to receive a maximum of one (1) Mission Pass for each month during the Game Period, regardless of the number of flights saved.

c.           Participants must create a username profile prior to the saving of any Departure flights. Flight(s) saved prior to the creation of username profile in the Game will not entitle Participants to a Mission Pass.

3.14. To complete the exclusive “Staff Perks” mission and to receive a Mission Pass:

a.          Participant shall be registered under the Changi Rewards Staff Programme and have access to browse and enjoy exclusive “Staff Perks” on the Changi App.

b.          Participant shall discover and click on the Space Appxplorer tile listed on the Staff Perks page to receive one (1) Mission Pass per day.

Meteor Mart

3.15. Participant may exchange Comets collected from the Game for incentives (each, a “Gift” and collectively, “Gifts”) available on the in-game prize shop (the “Meteor Mart”) at any time during the Game Period. All gifts available for redemption and/or exchange will be listed in the Meteor Mart.

3.16. To exchange for Gifts in the Meteor Mart, Participant shall have collected sufficient Comets corresponding to the Comets requirement for each Gift. The corresponding number of Comets for each selected Gift shall be deducted from the Participant upon every Gift issuance.

Gifts listed on the Meteor Mart are limited in quantity, and shall be issued on a first come, first served and while-stocks-last basis. There may also be gifts that are available on a limited-time basis. No compensation shall be payable for Participants with untilised Comets any time, or at the end of the Game Period.

3.17. All Gifts are subject to additional terms and conditions as stated in the Changi App and/or upon issuance. Participant must refer to the redemption instructions to redeem or utilise each Gift.

3.18. Gifts in the form of physical items (i.e. premiums or merchandises) shall be collected from the Customer Service Counter located at Changi Airport Terminal 3 Basement 2 (opposite NTUC FairPrice), between 10am and 10.30pm, daily, within the Game Period; unless otherwise stated.

Asteroid Challenge and Leaderboard

3.19. During the Game Period, Participant can play an interactive game (the “Asteroid Challenge”) to compete for a position ranking on the scoreboard (the “Leaderboard”) to win a prize as set out below (each, a “Prize” and collectively, the “Prizes”).

3.20. The Participants with the top fifty (50) highest accumulated scores (measured in “XP” accumulated) from the Asteroid Challenge (the “Winners”) as of 5 January 2025, 2359 hours, will win the following Prizes in order of sequence:  

-       1st Ranking Position (Top Score): 1,000,000 Changi Rewards Points

-       2nd Position: 500,000 Changi Rewards Points

-       3rd Position: 200,000 Changi Rewards Points

-       4th Position: 100,000 Changi Rewards Points

-       5^th to 10th Position: 10,000 Changi Rewards Points each

-       11th to 30th Position: 5,000 Changi Rewards Points each

-       31st to 50th Position: 2,000 Changi Rewards Points each 

3.21. Participant shall be entitled to four (4) free game plays (each denoted by a “Life”) daily, refreshed at 0000hr (Singapore Time) during the Game period. Additional game play(s) can be requested with the “Friend” feature in the Game or exchanged with Comets in the Meteor Mart.

3.22. XPs achieved from Practice mode are not considered and have no bearing on the Leaderboard.

3.23. Participant may check their ranking on the “Weekly Leaderboard” which will be updated daily, at 1200 hours (Singapore Time). Participants’ ranking on the Weekly Leaderboard is determined by total XPs accumulated during a calendar week (from Monday 0000hr to Sunday 2359hr, Singapore time) and does not include XPs accumulated in the preceding week(s) - if any.

3.24. The Winners will be revealed on the Final Leaderboard at the end of the Game Period, from 1200hr (Singapore Time) on 6 January 2025 to 2359hr (Singapore Time) on 31 January 2025.

3.25. All Prizes, in the form of Changi Rewards Points, will be automatically credited into the Winners’ Changi account within thirty (30) days following the end of the Game period, or such other later date as may be determined by CAG and/or notified on its official website.

Friends

3.26. Participant can receive ten (10) Comets, up to a maximum of one hundred (100) Comets, by adding or inviting “Friend(s)” to the Game during the Game Period (the “Friend Incentives").

3.27. Friend Incentives will be automatically credited to both the Participant and the Friend upon successful qualification as defined by the following:

a.          Participant shall add or invite Friend(s) to the Game using the unique link found in the Friend feature.

b.          Added or invited Friend(s), subject to the Eligibility Criteria as stated in Clause 2, is required to join the Game with successful creation of username, using the invite link.  

3.28. Participants also have the option of sharing one (1) of their Asteroid Challenge Lives with one (1) selected Friend, every day, during the Game Period.

General

3.29. All Gifts and Prizes are non-negotiable, non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind. No compensation shall be payable if a Participant is unable to use a Gift or Prize, fails to use the Gift or Prize or fails to collect the Gift or Prize in accordance with the Terms and Conditions of the Game. There shall be strictly no refund or exchange for any Gift or Prize (whether used or unused).

3.30. All Changi Rewards points awarded by the Game will be automatically credited into the Participant’s Changi account. The use and redemption of the Changi Rewards points is subject to the Changi Rewards Programme Terms and Conditions (https://rewards.changiairport.com/en/terms-and-conditions.html).

3.31. All Participants whose Comets, Gifts or Prizes have been unclaimed, unredeemed or forfeited hereunder shall not be entitled to any payment or compensation. CAG reserves the right to use the unclaimed, unredeemed or forfeited Gifts and/or Prizes for any purposes deemed appropriate, including but not limited to redistribution or other promotional activities.

3.32. CAG reserves the right to not issue any Comets, Gifts or Prizes or to claw back any Comets, Gift or Prize awarded if CAG has reasonable grounds for believing that the Participant has engaged in fraud or if the Participant did not comply with any part of the Game Terms and Conditions, and in all circumstances CAG’s decision shall be final.

3.33. CAG may at any time in its sole and absolute discretion, substitute the Gifts or Prizes mentioned in the Game Terms and Conditions with any other item of equivalent or similar value, without prior notice or reason or being liable to any person.

3.34. The Gifts and Prizes are provided on an as-is basis. To the full extent permissible by law, CAG disclaims all warranties, conditions or representations, express or implied, with respect to the Gifts and Prizes, including but not limited to all warranties of merchantability and fitness for a particular purpose.

4.     PERSONAL DATA & PRIVACY

4.1.     Participation in the Game requires the processing of Participants’ personal data, including full name, Game username, date of birth, email address, personal mobile number, home address, flight details, as well as booking and transaction history. Information that is sent automatically by Participant’s web browser, computer, mobile phone, tablet or other device, if applicable, may also be collected.

4.2.     CAG may use Participants’ personal data for the purposes of administering the Game, promoting and announcing the Winners, matching personal data collected through this Game with other data CAG holds about the Participant to optimise operations and improve the services offered (such as providing relevant and personalised content) to Participant via the registered mobile or email address provided; statistical analysis; and for CAG to fulfil its obligations under these Terms & Conditions (the “Relevant Purposes”). CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers and/or agents for the Relevant Purposes.

4.3.     By participating in the Game, Participants consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided in accordance with the Singapore Personal Data Protection Act 2012 and CAG’s Privacy Policy (https://www.changiairport.com/en/privacy-policy.html).

4.4.     Each Participant represents and warrants that any personal data the Participant discloses to CAG is complete and accurate. CAG shall not be held liable and shall be fully indemnified by you for any incorrect or inaccurate personal data provided. 

4.5.     To promote and advertise the Game, CAG reserves the right to engage authorised photographers and videographers to take photographs and/or video recordings of Participants and/or Winners at point of Gift collection and/or event area located at Changi Airport. By participating in the Game, Participants consent to being photographed and recorded by authorised photographers and videographers as customers participating in the Game and consent to the use of such images, films or recordings for public transmission and for the marketing and publicity materials of Changi Airport. To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Game. 

4.6.     By accepting a Gift or Prize, Participant consents to the collection and public disclosure of the Participant’s full name and image recordings for audit, publicity and/or commercial purposes in relation to any and all of CAG promotional and marketing activities, including this Game. Participant further agrees to participate in any advertising, promotion, media interviews and publicity activities stipulated by CAG in relation to the Game, and to provide and permit the use of their personal data for any future marketing efforts and media publicity by CAG’s promotional and marketing activities. Accordingly, unless otherwise permitted by CAG, failure to comply or refusal to agree with this clause shall result in disqualification and forfeiture of all relevant Gifts or Prizes.

5.     LIABILITY AND INDEMNITY

5.1.     CAG shall not be responsible or liable for any problems with the network, mobile device hardware, software or breakdown or failures that affects Participant’s participation and experience of the Game.

5.2.     To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Game, save and except for any personal injury or death caused by the negligence of CAG and its employees.

5.3.     CAG shall not be held liable or responsible for any disputes that Participants may have with our Partners or any other third parties, regarding the use of the prizes.  

5.4.     Participants agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with their participation in the Game. 

6.     GENERAL TERMS & CONDITIONS

6.1.     CAG may at any time in its absolute discretion (without assigning any reasons or justifications):

a.          Refuse the participation of any person in the Game and/or disqualify any Participant for any reason whatsoever, including but not limited to unsafe or unruly behavior that may result in harm or damage to that person or any other persons;

b.          Disregard any improper, late, or retrospective claims for Comets, Mission Passes, Gifts, or Prizes in relation to the Game; and/or

c.           Modify or discontinue, temporarily or permanently, the Game without prior notice.

6.2.     CAG reserves the right to change or vary these Terms and Conditions as it deems fit, without prior notice. Should any dispute arise, CAG’s decision on all matters relating to the Game and these Terms and Conditions is final, conclusive and binding on all participants and no correspondence will be entertained. 

6.3.     CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions or as to the accuracy, completeness and timeliness of any content or information regarding the Game contained on its official website, or on any the Game-related collaterals/materials. All information is accurate at time of print/publishing. CAG shall not be liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the materials published or printed in relation to the Game.

6.4.     CAG reserves the right to amend, modify or delete any content and information regarding the Game on its official website or on any Game-related collaterals/materials; to correct any errors in any notified Game mechanics, or the Game results and Winners and to vary or amend these Terms & Conditions at any time, without providing any prior notice. Any such changes shall be effective and binding once it has been updated on CAG’s official website. CAG accepts no liabilities arising from or in connection with these corrections or amendments, including without limitation any liabilities from the change in the Winners resulting from the correction.  

6.5.     In the event of any inconsistency between these Terms & Conditions and any other form of publicity collaterals relating to the Game, these Terms & Conditions shall prevail. 

6.6.     These Terms & Conditions may be translated into another language other than English. In the event of any inconsistency between the English version and any other translation hereof, the English language version shall prevail.

6.7.     All Winners will be selected at CAG’s discretion based on the rules or criteria set for the Game. CAG is not obliged to entertain any correspondence relating to the decisions of CAG.

6.8.     The Game and these Terms and Conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. All Participants hereby submit to the exclusive jurisdiction of the Singapore courts in the determination of any matter or dispute arising in connection with the Game and/or the Game Terms and Conditions.

6.9.     These Terms and Conditions are not intended to confer rights to any third party under the Singapore Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms and Conditions, and the operation of the said Act is hereby excluded.