• Cash (in local currency or equivalent amount in foreign currency)
• NETS and Credit cards
• Changi Pay
  
  

All redemptions must be made via the Changi App with a valid Changi Rewards membership account. 

Only receipts issued for purchases made from 1 November 2024 to 16 February 2025 (“Event Period”) shall be eligible as Qualifying Receipts. ​All Carnival Credits must be redeemed via the Changi App. The Carnival shall only be operational during the Event Period from 12pm to 10pm from Mondays to Sundays, inclusive of Public Holidays and eve of Public Holidays (“Operating Hours”).

Each Qualifying Receipt shall only be eligible for one (1) redemption via Changi App PlayPass per Qualifying Receipt regardless of amount spent in excess of the qualifying spend. 

Each Qualifying Receipt may only be redeemed for Carnival Credits within 7 days from the date of the purchase (“Valid Period”). 

All Carnival Credits may only be exchanged for physical tokens for use at the Carnival during Operating Hours.

One (1) Carnival Credit is equivalent to one (1) physical token for exchange at the Carnival during Operating Hours.

Qualifying Receipt(s) must be presented physically at the Carnival counter for verification purposes prior to exchange of physical tokens at the Carnival. CAG reserves the right to refuse the token exchange for erroneous redemption or missing/defaced receipt(s). For the avoidance of doubt, only an original physical Qualifying Receipt will be accepted, and not a photo of said receipt. 

Where the transaction is made through Changi Pay, the Qualifying Receipt(s) can be in the form of Transaction Details in Changi Pay. For avoidance of doubt, screenshot or a photo of the Transaction Details page will not be accepted.

All Carnival Credits and physical tokens are valid only during the Event Period, during the Carnival’s Operating Hours, and any redemption of Carnival Credits and physical tokens shall be on a first come, first served basis. Any unredeemed/unused Carnival Credits and physical tokens after the Event Period will be forfeited and no refund will be provided. We will not be liable for any losses or expenses incurred due to failure to redeem and/or utilise any Carnival Credits and/or physical tokens. 

No outside food and drinks are allowed at the Carnival. Consumption of food and drinks shall only be at dining zones designated at CAG’s sole discretion at the Carnival.

Minimum age requirements apply for certain activities at the Carnival. Participants may be requested to present valid identification for age verification before entry into such activities.

CAG reserves the right to refuse entry to any participant if they fail to meet any entry requirement for any activity, as stipulated from time to time by CAG at its sole discretion.

Participants who are pregnant, wheelchair bound, or suffering from medical conditions are strongly to exercise caution during game play at the various game stations and activities and to immediately cease participation and inform any Event staff member if they are feeling unwell. 

Participation in the Event is strictly at your own risk. By participating and/or allowing your children/wards to participate in the Event, you declare that you and/or your children/wards are in good mental and physical health and do not have any health condition (including but not limited to motion sickness, heart, neck, back or leg conditions) that may be detrimental to your and/or your children’s/wards’ well-being in participating in the Event, and further that neither you nor your children/wards are under the influence of any alcohol and/or medication that may influence your/their ability to participate in the Event.

To the fullest extent permitted by law: (i) CAG, its subsidiaries and affiliates, the Company, and all CAG’s appointed vendors, as well as their directors, officers, agents and employees shall not be responsible for any damage or personal injury to you or to any participant in this Event, and/or loss or damage to any property sustained as a result of your or their participation in this Event, including without limitation all direct loss, indirect or consequential loss, cost and expense, or loss of profits; and (ii) By participating in and allowing your child/ward to participate in this Event, you agree to indemnify CAG, its subsidiaries and affiliates, as well as their directors, officers, agents and employees against all claims, losses, damages, costs or expenses which may be made against or suffered by CAG, its subsidiaries and affiliates, as well as their directors, officers, agents and employees, in respect of any injury (including fatal injury), loss or damage to property arising out of or in connection with your and/or any participant’s participation in this Event.

All participants shall at all times follow the instructions of CAG and its employees, vendors, contractors, and agents, observe safe distancing and adhere to prevailing Safe Management Measures (including but not limited to the applicable vaccination-differentiated Safe Management Measures) at the Event site for their own safety and well-being. We reserve the right to deny entry to the Event or to request that any participant exit from the Event in the event said participant fails to comply with the prevailing Safe Management Measures. In such event, there shall be no refund of any Carnival Credits, physical tokens or any kind whatsoever. 

Further, CAG reserves the right to refuse or terminate the participation of any person in the Event (or any part of the Event) for any reason whatsoever, including but not limited to unsafe or unruly behaviour that may result in harm or damage to that person or any other persons and/or property.

To promote and advertise the Event, CAG has engaged authorised photographers and videographers to take photographs and/or video recordings of the Event. By participating in the Event, you consent to being photographed and recorded by CAG’s authorised photographers and videographers as guests/customers at the Event and consent to the use of such images, films or recordings for public transmission and for the marketing and publicity materials of CAG. Further, by participating in and allowing any child/ward under your care to participate in this Event and providing your personal data and the personal data of your child/ward to CAG, you consent to the collection, use or disclosure of the personal data of yourself and your child/ward, in accordance with CAG’s Privacy Policy and the Personal Data Protection Act 2012 as may be updated from time to time, for CAG’s reasonable business purposes including without limitation: to administer any relevant lucky draw, statistical analyses, marketing, survey participation, to ensure complia.  

Once with and to enforce these Conditions, to address queries CAG may receive in relation to your or any participant’s participation in this Event, to protect the safety and security of CAG staff and property, and/or to comply with applicable laws, regulations, and/or orders of court requiring disclosure of your and/or any participant’s personal data. 

CAG’s decision on all matters relating to the Event and its promotion is final, conclusive and binding

CAG reserves the right to amend these Conditions without further notice to you, and you agree to be bound by such amended Conditions.

CHANGI PAY PROMOTION (the “Changi Pay Promotion”)

The Changi Pay Promotion

a)  The Promotion will commence from 1 November 2024 (0000 hours)     to 16 February 2025 (2059 hours) (both dates are inclusive) or when all promotional Carnival Credits have been successfully utilised, whichever is earlier (“Changi Pay Promotion Period”).

b) The Promotion is open to all Changi Pay users (“Changi Pay Eligible Users”) who meet all the requirements set out in these Conditions.

Changi Pay Promotion Mechanics
a)  To qualify for the Changi Pay Promotion, a Changi Pay Eligible User must complete purchases meeting or exceeding the Qualifying Spend Amount (as defined above) in a single same-day receipt in Changi Airport Public Areas with payment made via Changi Pay during the Changi Pay Promotion Period. (“Changi Pay Qualifying Transaction”).

b) Each Changi Pay Eligible User will receive an additional 5 Carnival Credits, redeemable through Changi PlayPass. 

c) For avoidance of doubt, any single Changi Pay Qualifying Transaction shall only be eligible for a maximum of 10 Carnival Credits.

d)  The Promotion is valid during the Promotion Period. Redemption of Carnival Credits is on a first-come-first-served basis and subject to availability. Changi Pay Eligible User(s) must redeem the Carnival Credits within 7 days of the Changi Pay Qualifying Transaction via Changi App and exchange them for physical tokens at the Carnival. Any Carnival Credits not redeemed within 7 days shall expire without any refund or other compensation due to you.

e) The physical tokens must be utilised at the Carnival by 16 February 2025. Any physical tokens not utilized shall expire thereafter without any refund or other compensation due to you.

f) The Carnival Credits has no monetary value and is strictly non-refundable, non-transferable, and not for resale.

g) The Carnival Credits is strictly not exchangeable (whether wholly or partly) for cash.
h) For the avoidance of doubt, in the event that any person entitled to Carnival Credits is subsequently found to be ineligible for the Changi Pay Promotion, CAG reserves the right to (i) forfeit or withdraw the Carnival Credits at any time; and/or (ii) deny that person entry to and/or participation in the Event and/or the Changi Pay Promotion.

MASTERCARD PROMOTION (the “Mastercard Promotion”)

The Mastercard Promotion

a) The Promotion will commence from 1 November 2024 (0000 hours) to 16 February 2025 (2059 hours) (both dates are inclusive) or when all promotional Carnival Credits have been successfully utilised, whichever is earlier (“Mastercard Promotion Period”).

b) The Promotion is open to all Mastercard users (“Mastercard Eligible Users”) who meet all the requirements set out in these Conditions.

c) Payment made via third party digital wallets tied to Mastercard, such as Google Pay, Apple Pay, GrabPay, Changi Pay are not eligible for the Promotion.

Mastercard Promotion Mechanics

a) To qualify for the Mastercard Promotion, a Mastercard Eligible User must complete purchases meeting or exceeding the Qualifying Spend Amount (as defined above) in a single same-day receipt in Changi Airport Public Areas with payment made via Mastercard during the Mastercard Promotion Period. (“Mastercard Qualifying Transaction”).

b) Each Mastercard Eligible User will receive an additional 5 Carnival Credits, redeemable through Changi PlayPass. 

c) For avoidance of doubt, any single Mastercard Qualifying Transaction shall only be eligible for a maximum of 10 Carnival Credits.

d) The Mastercard Promotion is valid during the Mastercard Promotion Period. Redemption of Carnival Credits is on a first-come-first-served basis and subject to availability.

e) Mastercard Eligible User(s) must redeem the Carnival Credits within 7 days of the Mastercard Qualifying Transaction via Changi App and exchange them for physical tokens at the Carnival. Any Carnival Credits not redeemed within 7 days shall expire without any refund or other compensation due to you.
f) The physical tokens must be utilised at the Carnival by 16 February 2024. Any physical tokens not utilized shall expire thereafter without any refund or other compensation due to you.

g) The Carnival Credits has no monetary value and is strictly non-refundable, non-transferable, and not for resale.

h) The Carnival Credits is strictly not exchangeable (whether wholly or partly) for cash.

i) For the avoidance of doubt, in the event that any person entitled to Carnival Credits is subsequently found to be ineligible for the Mastercard Promotion, CAG reserves the right to (i) forfeit or withdraw the Carnival Credits at any time; and/or (ii) deny that person entry to and/or participation in the Event and/or the Mastercard Promotion.