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2.1 These Terms and Conditions will be subject to the Changi Account Terms and Conditions, which will form part of the contract between the Cardholder and CAG.
3.1. The Changi Rewards Card is non-transferable and the use thereof is solely restricted to the individual to whom and in whose name the Changi Rewards Card is issued to and for use strictly for purpose of the Programme only.
3.2. Each Cardholder shall at all times hold one Changi Rewards Card only.
3.3. The Changi Rewards Card is a privilege card and it must be presented prior to all purchases in order to be entitled to the benefits conferred by the use of the Changi Rewards Card.
3.4. Cardholders may contact CAG for questions regarding their transaction history or any correction, or dispute on any transaction or correction that has been assessed against their Changi Rewards Card. CAG will conduct an investigation and communicate the results to the Cardholder and correct any error (if applicable).
3.5. It is the responsibility of Cardholders to keep CAG updated with their latest mailing address, email address, mobile number and/or other communication preferences. CAG is not liable for any misdirected materials sent to Cardholders’ mailing address, email address, mobile number and other communication preferences on record, or any consequences thereof.
3.6. If a Cardholder’s physical Changi Rewards card is lost, damaged, or destroyed, Changi Rewards will not replace that card. The Cardholder would have to sign up for a Changi Rewards e-Card via https://rewards.changiairport.com/signup.html, and also contact enquiry@changiairport.com to transfer all existing and valid Changi Rewards points in respect of the Cardholder's physical Changi Rewards card to the new Changi Rewards e-Card.
3.7. Cardholders shall be liable for any unauthorised use of their Changi Rewards Card and shall indemnify CAG against any claims, losses or damage of whatsoever nature arising out of or in connection with any unauthorised use of the Changi Rewards Card.
3.8. For Cardholders requesting a name change to the Changi Rewards Card, proper legal documentation (as may be requested by CAG) is required.
3.9. Each Changi Rewards Card shall at all times remain the property of CAG and the relevant Cardholder shall cease to use his Changi Rewards Card immediately when his Programme membership is terminated or suspended.
3.10. Statements of accounts are available to the Cardholder online when he logs into his Changi Rewards account at https://login.changiairport.com/en/account/login/, at “Track Your Points” or via the Changi App. Each statement will show the number of Changi Rewards points earned and redeemed for the past 12 months. The total number of unredeemed Changi Rewards points outstanding and available as at that date will also be reflected with the corresponding expiry date.
3.11. Use of Changi Rewards Card for GST Absorption when Shopping at Singapore Changi Airport (“Changi Airport”) Public Areas
3.11.1. With effect from 1 Jan 2024, only registered Changi Rewards Card holders will enjoy 9% GST absorption for their purchases when they shop at participating retail outlets located at Changi Airport's public areas.
3.11.2. A registered Cardholder refers to a Cardholder who has registered his Changi Rewards Card with the following mandatory personal particulars and has agreed to the Programme’s terms and conditions via the Changi Rewards website
a) First Name and Last Name;
b) Date of birth;
c) Country of residence;
d) Mobile number; and
e) Email address
3.12. Cardholders must present their Changi Rewards Card prior to making payment for their purchases to be entitled to 9% GST absorption for their purchases made at participating outlets.
3.13. Participating retail outlets of the GST absorption programme are listed here (latest as of Dec 2023, may be updated by CAG from time to time).
4.1. Changi Rewards points shall be awarded to Cardholders based on the Nett Spend amount shown on each receipt for qualifying purchases at all participating retailers on a per receipt basis (up to a maximum Nett Spend amount of $5,000 per receipt, except for Monarch tier Cardholders with no cap on the maximum nett spend amount per receipt), subject to these Terms and Conditions. Please see section 4.8 for the list of non-participating retailers at Changi Airport main terminals. Please also see Jewel Double Rewards for the list of non-participating outlets in Jewel Changi Airport.
4.2. With a minimum Nett Spend of S$10 in a single receipt, eligible Cardholders will be awarded with Changi Rewards points based on the following earn rate:
a) Member tier Cardholders will earn 10 points for every block of S$10 Nett Spend in a single receipt;
b) Gold tier Cardholders will earn 20 points for every block of S$10 Nett Spend in a single receipt; and
c) Platinum tier Cardholders will earn 60 points for every block of S$10 Nett Spend in a single receipt;
d) Monarch tier Cardholders will earn 80 points for every block of S$10 Nett Spend in a single receipt.
4.2A Where the Nett Spend amount in a single receipt is more than S$5,000, the maximum number of Changi Rewards points that will be awarded to eligible Cardholders is as follows:
a) Member tier Cardholders – 5,000 points;
b) Gold tier Cardholders – 10,000 points; and
c) Platinum tier Cardholders – 30,000 points.
For Monarch tier Cardholders – there is no cap on the number of Changi Rewards points.
4.3. “Nett Spend” refers to the final payment amount as calculated according to Section 4.4 below and rounded down to the nearest S$1. For the purposes of illustration:
a) A Gold tier Cardholder with a Nett Spend of S$38 in a single receipt will be entitled to 60 Changi Reward points (i.e. receipt amount rounded down to nearest S$10 block and multiplied by the Gold tier earn rate of 20 points per S$10 Nett Spend); and
b) A Member tier Cardholder with a Nett Spend of S$71 in a single receipt will be entitled to 70 Changi Reward points (i.e. receipt amount rounded down to nearest S$10 block and multiplied by the entry tier earn rate of 10 points per S$10 Nett Spend).
4.4. In calculating the Nett Spend, all discounts given and amounts paid using vouchers (including, but not limited to, Changi e-Voucher(s) and Changi e-Voucher(s) Flexi) shall be excluded, i.e. such amounts are to be excluded when calculating the total qualifying spend in a single receipt. Nett Spend excludes spend at non-participating outlets as well as temporary event and short-term leased outposts.
4.5. In the event of a dispute arising out of or in connection with the transactions made with the Changi Rewards Card under the Programme, the transaction records of CAG relating to the Programme shall be deemed conclusive and binding on the Cardholder. The Changi Rewards Card must be presented at the point of sale in order for the Changi Rewards points to be awarded to the Cardholder and issued to the relevant Changi Rewards account. No Changi Rewards points will be awarded in respect of any amount paid using Changi e-Voucher(s), in-store vouchers, or any other promotional vouchers. Retrospective claims of Changi Rewards points in respect of prior purchases will not be entertained.
4.6. A Cardholder may earn Changi Rewards points only in relation to transactions which are entered into by him. Cardholders are not entitled to collect points on transactions entered into by any other individual, including but not limited to family members, friends, acquaintances or business colleagues. Cardholders are not entitled to claim or collect points on transactions entered into prior to the date of their enrollment in the Programme.
4.7. In the event that: (i) the Changi Rewards machine is not working in the relevant outlet at the time of transaction; or (ii) Cardholders forget to present their Changi Rewards Card at the time of transaction, CAG may, as a discretionary gesture of goodwill, credit Changi Rewards points to the subject Cardholders if the relevant receipts for qualifying transactions are sent to Changi Rewards through the Contact Us webform or chat with MAX. Such receipt(s) must be in good condition and not more than 7 days old as at the date CAG receives such receipts. Changi Rewards points will only be credited for retrospective claims made by registered Cardholders at the point of transaction. CAG reserves the right at its sole discretion to decline to credit Changi Rewards points for transactions in this manner if CAG has reasonable grounds for believing that one or more of the claims being submitted is either fraudulent or not in compliance with these Terms and Conditions, and in all circumstances CAG’s decision shall be final.
4.8. Changi Rewards points will not be awarded for charges arising from banks, money changing facilities, top up cards facilities and purchases (including cards sold by tenants with cash top-up capabilities such as food court top up card, gift card, cash card, phone card, etc.), postal and postage services, medical services, bank/airline lounges, transit hotels, hotel reservations, Crowne Plaza Hotel, telecommunication services, car rental services, Changi Recommends, airport shuttle and transportation services, passenger meeting services, left luggage services, tour and travel services, dry-cleaning services, temporary event and short-term leased outposts, and such other items or services as may be determined by CAG from time to time. Changi Rewards points will also not be awarded for any tobacco products purchased at any participating outlets in Changi Airport. Refer to Jewel Double Rewards for the list of non-participating outlets in Jewel Changi Airport.
4.9. The Changi Rewards points awarded to and redeemed by a Cardholder will be stated in the Changi Rewards Card transaction receipt of the Cardholder, and may be corrected or revised by CAG at any time to correct any errors in the computation of Changi Rewards points.
4.10. In the event where the purchases were made without the requisite Changi Rewards points being credited to the relevant Cardholder, such Cardholder shall (if intending to claim the relevant Changi Reward points) furnish the necessary proof of purchase (i.e. receipts). CAG will, at its sole and absolute discretion, accept or reject any such claims.
4.11. Changi Rewards points earned cannot be transferred to any other Changi Rewards Card(s)/ Cardholder(s), or to any third party, and are not exchangeable for any form of cash or credit.
4.12. Changi Rewards points can only be awarded for the Cardholder's own purchases. If any Cardholder is found using receipts other than his own purchases to accumulate points, CAG reserves the right to terminate the use of that Cardholder’s Changi Rewards Card.
4.13. CAG may, at its sole and absolute discretion, increase or decrease the rate of Changi Rewards points to be awarded for selected purchases or transactions. The Cardholder shall not be entitled to request from CAG any explanation pertaining to the calculation methods (for crediting Changi Rewards points) or other matters relating to Changi Rewards points or discounts for whatsoever purposes.
4.14. CAG may, at its absolute discretion, suspend the calculation and accrual of Changi Rewards points and rectify any error in any calculations pertaining to the calculation and accrual of Changi Rewards points.
4.15. Each Cardholder is allowed a maximum grace period of 7 days (from the time the Changi Rewards points are first credited) to make an inquiry with CAG pertaining to the quantum of Changi Rewards points awarded.
5.1. Changi Rewards points may be used only by the Cardholder to whom the Changi Rewards points were awarded, to:
5.1.1. Redeem for Changi e-Voucher(s) and or Changi e-Voucher(s) Flexi;
5.1.2. Redeem for items in the Changi Rewards Online Redemption Catalogue (“Online Redemption Catalogue”);
5.1.3. Convert to Singapore Airlines KrisFlyer miles; and/or
5.1.4 Convert to SGD-value to offset that Cardholder’s purchases made on www.iShopChangi.com.
For the avoidance of doubt, Changi Rewards points that are used as above are accepted by, and redeemed with, CAG, and not by any other party. Changi Rewards points used, converted and/or redeemed under these Terms and Conditions shall not be refundable in any circumstances (unless otherwise permitted by CAG at its sole and absolute discretion).
5.2. Changi Rewards points are available for redemption after seven (7) calendar days from the time they were first earned on a purchase transaction.
5.3. The use and/or conversion of Changi Rewards points may be subject to further terms and conditions or restrictions as CAG may impose from time to time.
5.4 Changi Rewards points are valid for redemption from the date of issuance to a Cardholder’s Changi Rewards account until the end of the last day of the 12th Month. The “12th Month” refers to the month which is 12 months from the date of issuance of the Changi Rewards points. For example, Changi Rewards points issued on 23 June 2024 are valid until 30 June 2025. Changi Rewards points not redeemed by the end of the last day of the 12th Month will expire automatically. Requests for an extension of the validity period of Changi Rewards points will not be entertained.
5.5. CAG may at any time and without notice alter the number of Changi Rewards points required for redemption/ conversion for items under Section 5.1 above.
5.6. Use of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi
5.6.1. “Changi e-Voucher(s) and Changi e-Voucher(s) Flexi” refers to the digital version of a cash voucher that Cardholders may use their Changi Rewards points to redeem for, and use at all participating Changi Airport outlets (for Changi e-Voucher(s)) and participating Jewel Changi Airport outlets (for Changi e-Voucher(s) Flexi) to offset a purchase at the point-of-sale (POS). Changi e-Voucher(s) and Changi e-Voucher(s) Flexi that are issued will be electronically stored in the Cardholder’s Changi Rewards account. Each Changi e-Voucher and Changi e-Voucher Flexi carries a unique serial number and can be tracked by the Cardholder through the Programme membership portal. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi cannot be altered, reversed or cancelled once it has been issued.
5.6.2. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are non-transferrable and can only be used by the Cardholder whom such Changi e-Voucher(s) and Changi e-Voucher(s) Flexi were issued to. The Cardholder must present his Changi Rewards Card to utilise the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi for any transaction.
5.6.3. Each Changi e-Voucher and Changi e-Voucher Flexi has a validity period of 12 months from the month of issuance. All Changi e-Voucher(s) and Changi e-Voucher(s) Flexi issued must be utilised no later than the stipulated expiry date. No extensions, refunds, payments, replacements, or exchanges shall be permitted or entertained. All un-utilised Changi e-Voucher(s) and Changi e-Voucher(s) Flexi will be forfeited upon expiry. CAG shall not be liable for and will not extend the validity of any expired Changi e-Voucher(s) and Changi e-Voucher(s) Flexi.
5.6.4. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi may be used to pay for or obtain goods and/or services of approved/participating merchants (both retail and food & beverage outlets) at Changi Airport (Changi e-Voucher(s) and Changi e-Voucher(s) Flexi) and/or Jewel Changi Airport (for Changi e-Voucher(s) Flexi) (such merchant referred to as "Merchant"), except for (i) payment to purchase any tobacco products at Changi Airport and Jewel Changi Airport; (ii) payment for purchases on "iShopChangi"; and (iii) the following outlets listed in Table 1 and non-participating outlets in Jewel Changi Airport below:
TABLE 1: Exclusion List for Changi e-Voucher(s) and Changi e-Voucher(s) Flexi
Changi Airport Transit Area (Airside) |
Jewel Changi Airport |
|
Banks |
Airline Lounges |
Apple Store |
Boarding Gate |
Airport Wellness Oasis |
Banks / ATMs / Money Changers / Financial Services |
Car Rental Counters |
Be Relax |
Car rental services, airport shuttle and transportation counters |
CARs International |
Changi Recommends |
Cash Card / Stored Value Cards Top Up transactions |
Changi Recommends |
Convenience Stores |
Changi Experience Studio Tickets |
Convenience Stores |
Fast Food (McDonald's) |
Changi Gift Shop |
Crowne Plaza Hotel |
Hermes |
Jewel Attraction Tickets |
Dry Cleaning Services |
Left Baggage Counters |
Lounges, passenger meeting services counters, left luggage service counters, tour and travel services |
Fast Food (McDonald's, Terminal 1 Burger King) |
Medical Services |
Online purchases |
Ground Transport Services |
Money-Changing Counters |
Purchase of vouchers e.g. Jewel vouchers, eCapitaVouchers |
Hotel Reservation Counters |
Postage Services |
Temporary vendors at promotional spaces e.g. Jewel Atrium, Cloud9 Piazza and pop-up stores |
Kopitiam |
Shower & Spa Services |
Tobacco products |
Medical Services |
Temporary Retail Outposts |
YOTELAIR Singapore Changi Airport |
MindChamps PreSchool |
Transit Hotels |
|
Money-Changing Counters |
Dior |
|
Passenger Meeting Services Counters |
|
|
Pay-Per-Use Lounge (e.g. The Haven by JetQuay) |
|
|
Play! by KinderPlay |
|
|
Postage Services |
|
|
Staff Canteens and Taxi Canteens |
|
|
Supermarkets (NTUC outlets, Cold Storage outlets) |
|
|
Temporary Retail Outposts |
|
|
Top-up Card Machines and Services (e.g. Coffee Bean card, cash cards, Zone X etc.) |
|
|
Participating outlets in Jewel Changi Airport for Changi e-Voucher(s) Flexi:
% ARABICA, A&W, ABURI-EN, AN ACAI AFFAIR, ANDERSENS OF DENMARK, AROMA TRUFFLE, ARTEASTIQ DEPATIO, ASIAN ARTISTRY FINE JEWELLERY, AUNTIE ANNES SOFT PRETZELS, BAKERY CUISINE ONE, Beautique by iShopChangi, BEAUTY IN A POT, BEE CHENG HIANG, BENGAWAN SOLO, BOARDING GATE, BOOST JUICE BARS, BOTTLES and BOTTLES, BURGER and LOBSTER, CHARLES AND KEITH, CHICHA SAN CHEN, CHOW TAI FOOK, Cinnabon, Coffee Bean and Tea Leaf, CONVERSE, COTTON ON KIDS, COU COU, CROCS, CUTTOUR, Dapur Penyet, DESIGUAL, DIAN XIAO ER, DJI, DUNKIN DONUTS, ECCO, EL FUEGO BY COLLIN'S, EU YAN SANG, EUREKA SNACK BAR, EVISU, EXPRESSIONS, FILA, FILA KIDS, FOOD REPUBLIC, FRED PERRY, FUN TOAST, Gelatissimo, GOCHI-SO SHOKUDO, GREENDOT PLUS, G-SHOCK CASIO, G-STAR RAW, Hitoysoshi Izakaya, HOT TOMATO CAFÉ and GRILL, Hurley, ITACHO SUSHI, JACKS PLACE HERITAGE, JINJJA CHICKEN, Jollibean, KAM'S ROAST, KANE MOCHI, Kei Kaisendon, KKO KKO NARA, KOI EXPRESS, LAC Nutrition for Life, LADERACH SWISS SUISSE, LADY M, Le Petit Society, LECLAIR PATISSERIE, Lenskart, LUKE'S LOBSTER, LUXIAOXIAN, Miniso, Monster Curry, MOS BURGER, MOTHERCARE, MUJI, My Greatest Child, NEW BALANCE, NINE FRESH, NY Char Grill, OCOFFEE CLUB ROASTERY, OGAWA A.I.SLAND, OLD CHANG KEE, ONITSUKA TIGER, OSIM, OWELL BODYCARE, OWNDAYS, PARADISE CLASSIC AND LENU, PARIS BAGUETTE, Paul Bakery & Restaurant, PAZZION, PEDRO, PICOTA NAIL SPA, PIZZA MARU, POKEMON CENTER SINGAPORE, POP MART, PRIVE, PS CAFE, PUTIEN, Samsonite, SANKRANTI, SANOOK KITCHEN, SASA, SATELLITE PARIS, SF Fruits, SHIKI HOTOTOGITSU RAMEN, SIFT & PICK AND MARHEN J, SIMPLY TOYS, SK Jewellery, SKECHERS, SO PHO, SONG FA BAK KUT TEH, Soup Restaurant, STARBUCKS, Subway, Sun Paradise, SUSHI TEI, SUSHIRO, TANUKI RAW, Tempura Makino, Teva, THE ALLEY, THE MINERAL BOUTIQUE, THE ORIGINAL VADAI, THE SHIRT BAR, The Tinsel Rack, THYE MOH CHAN, TIM HO WAN, TIMBERLAND, TOAST BOX, TOKYO MILKCHEESE AND COW COW KITCHEN, Tokyu Hands, TONG GARDEN, TONITO, TONKATSU BY MA MAISON, TSUI WAH, TSUTA, UNIQLO, URBAN REVIVO, VIOLET OON SINGAPORE, WA-EN YAKINIKU, WATCHES OF SWITZERLAND, WHITE RESTAURANT, Ya Kun Kaya Toast, YOLE, YUN NANS.
5.6.5. All Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are denominated in Singapore dollars. Multiple Changi e-Voucher(s) and Changi e-Voucher(s) Flexi under the same Cardholder may be utilised in the redemption of any purchase at the same visit.
5.6.6. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi may be combined with other modes of payment (including but not limited to cash, credit card, debit card, Changi Dollar Vouchers) accepted by the Merchants. However, they may not be combined with Changi e-Voucher(s) and Changi e-Voucher(s) Flexi under a different Cardholder for payment in a single transaction. No refund shall be given if the value of the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi exceeds the value of the goods or services paid for in a purchase.
5.6.7. The Changi Rewards Card must be presented if the Cardholder is seeking refunds from the Merchant for purchases made at the outlet using the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi. In such cases where the Merchant makes a refund for a purchase made within the same calendar month, any Changi e-Voucher(s) and Changi e-Voucher(s) Flexi previously used in the relevant transaction will be re-issued to the Cardholder with an expiry date of that of the original Changi e-Voucher(s) and Changi e-Voucher(s) Flexi (as the case may be).
5.6.8. The stored value of the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; and (ii) cannot be withdrawn in exchange for any currency.
5.6.9. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi cannot be exchanged for any form of cash and/or credit.
5.6.10. All transactions in which Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are used to purchase goods/services are transactions between the relevant Cardholder and Merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any Merchant (including the failure of the Merchant to honour any Changi e-Voucher(s) and Changi e-Voucher(s) Flexi or in respect of any defect or deficiency in the goods or services for which the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi is redeemed). CAG is not an agent or representative of the Merchant.
5.7. Redemption of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi with Changi Rewards points
5.7.1. The Cardholder may redeem the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi through electronic methods as determined by CAG from time to time, subject always to the following: the Cardholder is required to log in to his Changi Rewards account to make a selection from the Rewards Catalogue to redeem his Changi Rewards points for the corresponding value of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi.
5.7.2. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are issued in a standard denomination of $5, at the following conversion rate:
Every 1,000 Changi Rewards points = $5 Changi e-Voucher.
Every 1,500 Changi Rewards points = $5 Changi e-Voucher Flexi.
5.7.3. If any of the Changi Rewards points used by the Cardholder to redeem Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are, after the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are issued, cancelled pursuant to any revision or correction by CAG, a commensurate number of Changi Rewards points shall be deducted from the Cardholder's remaining Changi Rewards points by CAG without further notice to the Cardholder.
5.7.4. The use and/or conversion of Changi Rewards points to Changi e-Voucher(s) and Changi e-Voucher(s) Flexi may be subject to further terms and conditions or restrictions as CAG may impose from time to time.
5.8. Singapore Airlines KrisFlyer Miles
5.8.1. Participation in Changi Rewards Points Conversion to Air Miles – KrisFlyer miles is subject to the terms and conditions of KrisFlyer, Singapore Airlines Limited’s (“Singapore Airlines”) Frequent Flyer Programme and these Terms and Conditions.
5.8.2. Cardholders may convert their Changi Rewards points to KrisFlyer miles either on an ad-hoc basis (as set out at section 5.9.1, and also referred to below as "Flexi-Conversion") or by registering for an auto-conversion service (applicable to Platinum Tier Cardholders only) whereby their Changi Rewards points will be automatically converted to KrisFlyer miles on a daily basis (or at such other frequency as determined by CAG) upon successful registration (as set out at section 5.9.2, and also referred to below as "Auto-Conversion").
5.8.3. Conversion of Changi Rewards Points to KrisFlyer miles is not available to Changi Rewards Cardholders who are resident in the European Union, the United Kingdom, the People’s Republic of China or in California. Should CAG become aware that a Changi Rewards Cardholder is resident in the European Union, the United Kingdom, the People’s Republic of China or in California, CAG reserves its rights to cancel or reverse any conversion or Changi Rewards Points to Krisflyer miles.
5.8.4. Cardholders must be enrolled in Singapore Airlines’ KrisFlyer Frequent Flyer Programme before initiating a request for conversion of Changi Rewards points to KrisFlyer miles.
5.8.5. Cardholder may convert his/her Changi Rewards points to KrisFlyer miles strictly for crediting into the KrisFlyer membership account in said Cardholder's name. KrisFlyer miles converted from the Changi Rewards Points of a Cardholder are not allowed to be transferred to any other KrisFlyer membership except to that of the same Cardholder.
For the avoidance of doubt, CAG and SIA reserve the right to reverse or reject any Conversion where KrisFlyer Miles are not credited to a Cardholder's own KrisFlyer membership account, whether such crediting was due to an error, technical fault or otherwise, without the need to seek consent from said Cardholder. Each Conversion shall be made in accordance with the Changi Rewards T&Cs.
5.8.6. It is the responsibility of the Cardholder to provide an accurate and valid KrisFlyer membership member belonging to him.
5.8.7. The conversion process for KrisFlyer Miles to be credited to the Cardholder’s KrisFlyer account is approximately 21 business days (excluding Saturdays, Sundays and Public Holidays) and no urgent request will be entertained. Enquiries that fall within this waiting period will not be entertained. Notwithstanding anything stated herein, CAG will not be liable for any delay in the conversion process for any reason whatsoever.
5.8.8. Once a Cardholder has initiated the conversion request, the request cannot be cancelled, reversed, transferred to another participating airline’s frequent flyer programme, or exchanged for cash, credit, services or other items.
5.8.9. Notwithstanding any other provisions herein, CAG is entitled to, at its discretion, recover any KrisFlyer Miles credited into Cardholder’s frequent flyer membership account, where applicable, should there be any subsequent transaction reversals, resulting in Changi Rewards points being owed to CAG.
5.8.10. CAG shall not be responsible for any fraudulent, irregular or unsuccessful conversions. In the case where there is an unsuccessful conversion, CAG may reinstate the Changi Rewards points to the Cardholder, where appropriate.
5.8.11. CAG will not be responsible for any unsuccessful conversion resulting from the actions of Singapore Airlines in connection with but not limited to KrisFlyer, Singapore Airlines’ Frequent Flyer Programme.
5.8.12. CAG shall not be responsible for the Cardholder’s KrisFlyer Miles which have been successfully converted or for the subsequent actions of the participating airlines in connection with the frequent flyer programme.
5.8.13. Each Cardholder is responsible for providing the correct and valid Singapore Airlines KrisFlyer membership account number bearing his own name. Singapore Airlines may change its programme terms and conditions including regulations, policies, benefits, conditions of participating or mileage levels, in whole or in part at any time with or without notice, even though such changes may affect the value of the mileage already accumulated.
5.8.14. Use of KrisFlyer miles after conversion will be governed by the terms and conditions of the KrisFlyer programme. Changi Rewards points converted to KrisFlyer miles will no longer be a liability of CAG and will not be governed under these Terms and Conditions.
5.8.15. For the avoidance of doubt, all redemption and conversion of Changi Rewards points under this Section 5.8 are carried out and processed by CAG, and the Changi Rewards points are not accepted by Singapore Airlines Limited as payment for goods and/or services.
5.9. Conversion
5.9.1. Flexi-Conversion
5.9.1.1. All Cardholders may convert their Changi Rewards points to KrisFlyer miles on an ad-hoc basis ("Flexi-Conversion"), by logging in to his Changi Rewards account.
5.9.1.2. For Flexi-Conversion, all Cardholders may convert his Changi Rewards points to Singapore Airlines KrisFlyer miles (“KrisFlyer Miles”), at the conversion rate of 1,440 Changi Rewards points to 200 KrisFlyer Miles, subject to a cap of 30,000 KrisFlyer Miles per Cardholder per calendar year, or such other rate and/or cap as CAG may specify from time to time.
5.9.1.3. KrisFlyer Miles will be converted in blocks of 200 KrisFlyer Miles to the Cardholder’s KrisFlyer membership account only. For the avoidance of doubt, transfers to another individual’s membership account are not allowed.
5.9.2. Auto-Conversion (temporarily paused from 1 May 2022)
5.9.2.1. All Changi Rewards Platinum Cardholders have the additional option to automatically convert their Changi Rewards points to KrisFlyer Miles on a daily basis (or at such other frequency as determined by CAG) ("Auto-Conversion") upon successful registration of the Auto-Conversion service.
5.9.2.2. For Auto-Conversion, Changi Rewards points will be automatically converted to KrisFlyer Miles on a daily basis, at the conversion rate of 1,440 Changi Rewards points to 200 KrisFlyer Miles, subject to a cap of 30,000 KrisFlyer Miles per Cardholder per calendar year, or such other rate and/or cap as CAG may specify from time to time. For the avoidance of doubt, transfer to another individual’s membership account is not allowed.
5.9.2.3. No conversion will take place if there are insufficient Changi Rewards points in the Changi Rewards Platinum Cardholder’s account.
5.9.2.4. Once registered for the Auto-Conversion service, the Changi Rewards Platinum Cardholder may cancel the said service anytime. To cancel the Auto-Conversion service, the Changi Rewards Platinum Cardholder must log in to his Changi Rewards account. Cancellation for an existing Auto-Conversion service takes up to 3 working days.
5.9.2.5. Once registered for the Auto-Conversion service, the Changi Rewards Platinum Cardholder may still choose to redeem his or her Changi Rewards points for other items on the Online Redemption Catalogue, so long as there are sufficient points available for redemption.
5.9.2.6. In the event a Changi Rewards Platinum Cardholder is downgraded to Gold or Member Tier, the Auto-Conversion will be automatically cancelled, and that Cardholder will need to select Flexi-Conversion if he or she wishes to convert Changi Rewards points to KrisFlyer Miles.
5.9.3 For the avoidance of doubt, all redemption and conversion of Changi Rewards points under this Section 5.9 are carried out and processed by CAG, and the Changi Rewards points are not accepted by Singapore Airlines Limited as payment for goods and/or services.
5.10. Changi Rewards Online Redemption Catalogue
5.10.1. All registered Cardholders are eligible to redeem rewards from the Online Redemption Catalogue.
5.10.2. Eligible Cardholders must have sufficient Changi Rewards points in his Changi Rewards account at the point of redemption. Cardholders may log in to his Changi Rewards account to check on his Changi Rewards points available before proceeding to redeem any rewards from the Online Redemption Catalogue (“Rewards Items”).
5.10.3. Cardholders can view their redeemed Rewards Item(s) within “Perks” in the Accounts tab in Changi App. The terms and conditions, and how-to-use instructions, for each Reward Item will be listed within the Reward Item’s details. No confirmation email will be sent to the Cardholder for any redemption.
5.10.4. Once a Cardholder has completed the redemption process, the redemption cannot be cancelled, changed, or exchanged for cash, credit, services or other items.
5.10.5. Rewards Items are subject to the following additional terms and conditions:
5.10.5.1. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi. Refer to sections 5.6 and 5.7 of these Terms and Conditions;
5.10.5.2. the terms and conditions applicable to the relevant Changi Rewards Exclusive Premiums (as set out in the Rewards Catalogue).
5.10.6. To authorise another individual to collect redeemed Rewards Items on the Cardholder’s behalf , that Cardholder must complete the Letter of Authorisation (click here to download the Letter of Authorisation) and the Cardholder’s authorised representative will need to bring along the following documents. Verification checks will be conducted prior to the redemption and collection:
5.10.6.1. Letter of Authorisation, duly signed by Cardholder; and
5.10.6.2. Copy of Cardholder's Changi Rewards Card.
5.10.7. All items that have been redeemed by the Cardholders are not refundable and not exchangeable for cash, Changi Rewards points or another Rewards Item.
5.10.8. Attraction(s) Pass(es)
5.10.8.1. By redeeming any Attraction(s) Pass(es) (which may be issued in the form of e-Voucher(s)), it constitutes the Cardholder’s agreement to the relevant terms of use of the relevant Attraction(s) Pass(es) (as set out on the e-Vouchers or the Attraction(s) Pass(es)).
5.10.8.2. Validity of the Attraction(s) Pass(es) varies. Attraction(s) Pass(es) must be utilized within the specified validity period. There will not be any extension of the validity period for redeemed Attraction(s) Pass(es).
5.10.8.3. All Attraction(s) Pass(es) that have been redeemed by the Cardholders are not refundable and not exchangeable for cash, Changi Rewards points or another Rewards Item (includes other Attraction(s) Pass(es)).
5.10.8.4. CAG shall not be responsible for the Cardholder’s redemption of Attraction(s) Pass(es) which have been successfully redeemed or for the subsequent actions of the Merchant in connection with redemption from the Online Redemption Catalogue.
5.10.9. In the event of any dispute with regards to any matter pertaining to the Online Redemption Catalogue, all decisions made by CAG shall be final and conclusive.
6.1. All Cardholders are required to link their Changi Rewards Card to their iShopChangi account to be eligible to redeem their Changi Rewards points and convert them to SGD-value to offset purchases made on www.iShopChangi.com (“iSC Orders”). For the avoidance of doubt, such redemption and conversion of Changi Rewards points is carried out and processed by CAG, and the Changi Rewards points are not accepted by the Retailers (as defined in the iShopChangi terms and conditions (“iSC T&Cs”)) as payment for goods and/or services.
6.2. Redemptions of Changi Rewards points are available in denominations of 200 points, with a minimum of 1,000 points.
6.3. There shall be no refund of Changi Rewards points once such points have been redeemed and converted to SGD-value to offset an iSC Order. If the customer redeems and converts his Changi Rewards points to SGD-value to offset his iSC Order and subsequently requests for a refund of that iSC Order in accordance with the iSC T&Cs, CAG will issue to that customer an iShopChangi promo code (with a 3 months validity from the date of issuance) for the Changi Rewards points that were redeemed and converted to SGD-value to offset that iSC Order. Such iShopChangi promo code issued is not transferable and is not exchangeable for any form of cash or credit.
7.1. The Programme offers four tiers of membership: (i) Member; (ii) Gold; (ii) Platinum and (iv) Monarch.
7.2. All Cardholders, upon enrolment in the Programme, are granted Member tier status.
7.3. There is no minimum Nett Spend requirement to retain Member tier status in the Programme.
7.4. Members who accumulate the required Nett Spend as set out below (“Accumulated Nett Spend”) on qualifying purchases on iShopChangi and at participating outlets at Changi Airport, Jewel Changi Airport, shall be upgraded to a higher tier status based on the following requirements:
Required Accumulated Nett Spend for Upgrade in Tier Status ("Enhanced Membership") For the purposes of determining qualification or continued qualification for Enhanced Membership status, Accumulated Nett Spend is to be calculated based on the cumulative nett spend of a Cardholder for a twelve calendar month period beginning from: (i) (in the case of new Cardholder) the date of his enrolment in the Changi Rewards Programme (“Membership Start Date”); (ii) (in the case of a Cardholder who did not qualify for any upgrade in tier status during the preceding twelve calendar month period) the anniversary of his Membership Start date; (iii) (in the case of a Cardholder who qualified for an upgrade in tier status) the date of his qualification for such upgrade; or (iv) (in the case of a Cardholder whose upgraded tier status has expired) the date immediately following the expiry of his upgraded tier status. (each twelve calendar month period referred to in (i) to (iv) above shall hereinafter be defined as an “Assessment Period”) |
Membership Status |
|
S$4,000
|
Gold
|
|
S$8,000 |
Platinum |
|
7.5. Accumulated Nett Spend refers to the sum of all Nett Spend made on individual receipts, rounded down to the nearest S$1, during the Assessment Period.
7.6.
(a) Except for the upgrade to Monarch tier (by-invite only), as soon as the Cardholder completes a particular transaction that brings the Accumulated Nett Spend to or above the level required for an upgrade in tier status, the Cardholder will be instantly upgraded to the applicable tier and shall enjoy the upgraded tier status for a period of twelve calendar months ("Upgrade Period") beginning from the day of the upgrade until the remainder of the last calendar month of the Upgrade Period, (the “Upgraded Tier Validity Period”).
(b) Where the Cardholder completes a particular transaction that brings the Accumulated Nett Spend to or above $25,000 per annum, and where he meets the other assessment criteria as determined by CAG from time to time, that Cardholder may be invited to be upgraded to the Monarch tier.
(c) Offers to upgrade to the Monarch tier (“Upgrade Offer”) will be communicated to eligible Cardholders via email. The upgrade to the Monarch tier is subject to additional terms and conditions which will be set out in the aforementioned Upgrade Offer email. The commencement date of the upgrade to the Monarch tier will be communicated by CAG to the eligible Cardholder who accepts the Upgrade Invitation. CAG reserves the right to revoke the Upgrade Offer if the Upgrade Offer is not accepted by the eligible Cardholder by the stipulated timeline.
7.7. The Cardholder shall enjoy the accompanying benefits of his upgraded tier status for the duration of the Upgraded Tier Validity Period.
7.8. For the avoidance of doubt:-
(a) all Nett Spend of a Gold Cardholder made after his qualification for Gold membership shall continue to be tracked during the same Assessment Period for his eligibility as a Platinum member;
(b) all Nett Spend of a Platinum Cardholder made after his qualification for Platinum membership shall continue to be tracked during the same Assessment Period for his eligibility as a Monarch member.
7.9.
(a) At the end of each Assessment Period, Cardholders shall continue with their upgraded tier status, or be downgraded to the appropriate tier, depending on their Accumulated Nett Spend for the Assessment Period in accordance with the table above.
(b) Subject to section 7.9(c) below, Monarch Cardholders who do not meet the Accumulated Nett Spend at the end of an Assessment Period will be downgraded to the Platinum tier for the next Assessment Period.
(c) Where a Monarch Cardholder does not meet the Accumulated Nett Spend due to refunds of his transactions, he will be downgraded to the respective tier based on his Accumulated Nett Spend after refunds. For purposes of illustration only:
Illustration for Member upgrade to Enhanced Membership status and retention
|
Membership Tier |
Assessment Period |
Mary joins Changi Rewards as a Member on 16 April 2024. |
Member |
Assessment Period 1 16 April 2024 – 30 April 2025 |
Mary hits a total accumulative spend of S$4,000 on 28 September 2024. Under Assessment Period 1, Mary qualifies for Gold membership. |
Gold |
Assessment Period 2 and Upgraded Tier Validity Period 1 28 September 2024 – 30 September 2025 |
Mary spends S$4,000 on 25 January 2025. Under Assessment Period 1, Mary has hit a total accumulative spend of S$8,000. |
Platinum |
Assessment Period 3 and Upgraded Tier Validity Period 2 25 January 2025 – 31 January 2026 |
Mary spends S$8,000 on 14 July 2025. Under Assessment Period 3, Mary has hit the minimum required total accumulated spend of S$8,000 to re-qualify as a Platinum member after Upgraded Tier Validity Period 2 ends. |
Platinum |
Assessment Period 4 and Upgraded Tier Validity Period 3 1 February 2026– 28 February 2027 |
Scenario deviation 1: |
||
Scenario deviation 2: If Mary did not make any spend after 25 January 2025, Mary will fall back to Member status after the end of Upgraded Tier Validity Period 2. i.e. Mary will be a Member member on 1 February 2026 |
7.10. Cardholders will enjoy certain privileges for their birthday, as set out in the Terms and Conditions, depending on their membership tier. Such privileges shall be referred to as “Birthday Gift”.
7.11. Member tier Cardholders can enjoy earning 2x Changi Rewards points on his first transaction (capped at S$1,000 spend) made during his birthday month. Please see additional terms and conditions here that apply to this birthday promotion.
7.12. Gold tier Cardholders are entitled to the following additional membership benefits:
7.12.1. Earn 2x Changi Rewards points on qualifying purchases on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport. Please refer to Section 4 above for additional details; and
7.12.2. Parking Privileges. Please refer to Section 8 below; and
7.12.3 Receive S$20 worth of Changi e-Voucher(s) Flexi during Cardholder’s birthday month. Please see additional terms and conditions here that apply to this birthday promotion Birthday Gift. If the Cardholder is upgraded to the Gold tier during his birthday month but after the first day of his birthday month, he will receive the Birthday Gift for the membership tier he was at before the upgrade.
7.13. Platinum tier Cardholders are entitled to the following additional membership benefits:
7.13.1. Earn 6 x Changi Rewards points on qualifying purchases at on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport. Please refer to Section 4 above for additional details;
7.13.2. Parking Privileges. Please refer to Section 8 below;
7.13.3. Receive S$40 worth of Changi e-Voucher(s) Flexi during Cardholder’s birthday month. Please see additional terms and conditions here that apply to this birthday promotionBirthday Gift. If the Cardholder is upgraded to the Platinum tier during his birthday month but after the first day of his birthday month, he will receive the Birthday Gift for the membership tier he was at before the upgrade; and
7.13.4 Invitations to exclusive lifestyle and promotional events.
7.14. Monarch tier Cardholders are entitled to the following additional membership benefits:
7.14.1. Earn 8 x Changi Rewards points on qualifying purchases at on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport. Please refer to Section 4 above for additional details;
7.14.2. Parking Privileges. Please refer to Section 8 below;
7.14.3. Reserved parking lots across Changi Airport Terminals and Jewel Changi Airport - A total of 21 carpark lots are available on a first-come-first-served basis. Monarch car decal must be displayed on the registered car in order to park at the reserved carpark lot(s). For more details on the reserved carpark lots, please visit here
7.14.4. Personalised Monarch Concierge service;
7.14.5. Receive S$60 worth of Changi e-Voucher(s) Flexi during Cardholder’s birthday month. Please see additional terms and conditions here that apply to this birthday promotion.
(a) Save as set out at paragraph (b) below, if the Cardholder is upgraded to the Monarch tier during his birthday month but after the first day of his birthday month, he will receive the Birthday Gift for the membership tier he was at before the upgrade;
(b) If the Cardholder is upgraded to the Monarch tier on 19 June 2024 and his birthday falls in the month of June, that Cardholder will receive the Birthday Gift on 19 June 2024 itself; and
7.14.6 Invitations to exclusive lifestyle and promotional events.
7.14.7 Monarch Welcome Gift(s) will be delivered to the Singapore address provided by Monarch tier Cardholders. Welcome Gift(s) will not be delivered to addresses outside of Singapore, but overseas-based Monarch tier Cardholders can collect the Gift(s) from the Monarch Concierge when flying through Changi Airport.
7.15. Benefits associated with a particular tier shall last for the duration of the Upgraded Tier Validity Period.
7.16. CAG reserves the right to change the qualifying criteria for membership tier upgrades and renewals at any time at its sole discretion, without prior notice.
7.17. CAG reserves the right to make any changes to the membership tiering system, as well as amend or withdraw any benefits related to a particular tier membership, at any time at its sole discretion, without prior notice.
8.1. General
8.1.1. Each Cardholder is entitled to update one (1) In-Vehicle Unit (IU) number in his member profile. Proof of vehicle ownership is required for all requests to change the registered In-Vehicle Unit (IU) number.
8.1.2. CAG reserves the right in its sole and absolute discretion to terminate or vary the parking rebates and privileges given under the Programme from time to time (“Programme Parking Rebates and Privileges”) without notice.
8.1.3. CAG’s decision on all matters relating to the Programme Parking Rebates and Privileges will be final and binding on all Cardholders.
8.2. For all Programme parking rebates and privileges:
8.2.1. The Programme parking rebates and privileges may be used in conjunction with any other Changi Airport car park coupons obtained by any other means in the following sequence: upon exit, Programme parking privileges (if any) will be deducted first against total parking payable amount followed by Programme parking rebates (if any) and lastly, followed by any physical parking coupons;
8.2.2. Programme parking privileges can be combined with Programme parking rebates redeemed using Changi Rewards points;
8.2.3. are non-transferable and there shall be no extension, refunds or exchange of redeemed, expired or used parking rebates and privileges;
8.2.4. are not valid for use at the car park in which the Cardholder’s season parking applies; and
8.2.5. are subject to section 8.2.4 above, shall be valid for use at Terminal 1/Jewel Car Park (General parking lots - B3 to B5), Terminal 2 Car Park – 2A & 2B, Terminal 3 Car Park – 3A & 3B and Terminal 4 Car Park – 4A and Hub & Spoke Car Park only ("Programme Car Parks").
8.3. For Programme Parking Rebates only
8.3.1. Programme parking rebates redeemed between 1st April of each calendar year to 31st March of the next calendar year (both dates inclusive) will expire on 31st March of that next calendar year (eg. programme parking rebates redeemed between 1st April 2024 to 31st March 2025 will expire by 31st March 2025).
8.3.2. Programme parking rebates may only be redeemed after the Cardholder enters and saves a valid IU number to his member profile. If there are any changes in the IU number after the vehicle’s (with the original IU number) entry into the car park, the Cardholder will enjoy the Programme parking rebates only for the subsequent visit.
8.3.3. Programme parking rebates may only be redeemed with Changi Rewards points that have passed the seven (7) days holding period upon issuance.
8.3.4. Programme parking rebates will be utilised immediately and automatically upon Cardholder’s exit from the applicable Programme Car Parks after the redemption, provided that Cardholder does not have other parking privileges that rank ahead of the Programme parking rebates as indicated in the order of priority here: https://carpass.changiairport.com/FAQ.html. Remaining programme parking rebates will be carried forward to the Cardholder’s next visit until they are fully utilised or expired.
8.4. For Programme parking privileges with spend, applicable to Member, Gold, and Platinum Cardholders (“Spend Parking Privileges”)
8.4.1. Spend Parking Privileges shall be auto-allocated to the In-Vehicle Unit (IU) number tied to the Cardholder’s Changi Rewards member profile 10 minutes after the accumulated qualifying Nett Spend has been made at Changi Rewards participating outlets. In the event there is no IU number tied to the Cardholder’s member profile when the accumulated qualifying Nett Spend has been made, that Cardholder will not receive the relevant Spend Parking Privileges;
8.4.2. Spend Parking Privileges are valid only if the Changi Rewards member scans his Changi Rewards Card for all his spend transactions contributing to the accumulated qualify Nett Spend at the point of making the transactions (i.e. retrospective claims submitted to Changi Rewards after the transaction has been made will not be entertained and such transaction would not contribute to the accumulated Nett Spend);
8.4.3. Spend Parking Privileges are not available on eve of Public Holidays, and Public Holidays;
8.4.4. A minimum amount of S$10 nett spend per transaction is required to qualify for the cumulative Nett Spend for Spend Parking Privileges;
8.4.5. Spend Parking Privileges that are valid for use at Terminal 1/Jewel Car Park (General parking lots – B3 to B5), Terminal 2 Car Park – 2A & 2B, Terminal 3 Car Park – 3A & 3B and Terminal 4 Car Park – 4A & 4B only (“Terminal Car Parks”)
8.4.5.1. Qualifying Member, Gold, and Platinum Cardholders will enjoy 2 hours of free parking at the Terminal Car Parks with an accumulated same-day qualifying Nett Spend of S$60 at participating outlets at Changi Airport’s public area across Terminal 1 to 4 (excluding Jewel, but inclusive of terminal supermarkets), except for eve of and Public Holidays (“Terminal Car Parks Spend Privileges”);
8.4.5.2. Terminal Car Parks Spend Privileges are capped at a maximum of 2 hours of free parking per day per qualifying Member, Gold, and Platinum Cardholder (i.e. a subsequent spend of S$60 nett on the same day will not entitle such Cardholder to another 2 hours of free parking for the same day);
8.4.5.3. Terminal Car Parks Spend Privileges shall not be prorated based on the actual amount of time parked. The entire 2 hours of free parking will be utilised upon the Cardholder’s first exit from the carpark during the day (i.e. even if the Cardholder parks for only 30 minutes, the entire 2 hours of free parking will be utilised); and
8.4.5.4. Only one Terminal Car Park Spend Privilege can be utilised upon each exit to offset the parking charges, as long as the qualifying Cardholder exits the applicable Terminal Car Park within the validity period of the Terminal Car Park Spend Privilege earned. Each Terminal Car Park Spend Privilege is valid for two days (including the day in which such privilege was credited to the Cardholder’s CR account).
8.4.6. Spend Parking Privileges that are valid for use at Terminal 1 /Jewel Car Park (General parking lots – B3 to B5) only
8.4.6.1. Qualifying Member, Gold, and Platinum Cardholders will enjoy 2 hours of free parking at the Jewel Car Park with an accumulated same-day qualifying Nett Spend of S$80 at participating outlets at Jewel Changi Airport (inclusive of supermarkets), except for eve of and Public Holidays (“Jewel Car Park Spend Privileges”);
8.4.6.2. Jewel Car Park Spend Privileges are capped at a maximum of 2 hours of free parking per day per qualifying Member, Gold, and Platinum Cardholder (i.e. a subsequent spend of S$80 nett on the same day will not entitle such Cardholder to another 2 hours of free parking for the same day);
8.4.6.3. Jewel Car Park Spend Privileges shall not be prorated based on the actual amount of time parked. The entire 2 hours of free parking will be utilised upon the Cardholder’s first exit from the carpark during the day (i.e. even if the Cardholder parks for only 30 minutes, the entire 2 hours of free parking will be utilised); and
8.4.6.4. Only one Jewel Car Park Spend Privilege can be utilised upon each exit to offset the parking charges, as long as the qualifying Cardholder exits the Jewel Car Park within the validity period of the Jewel Car Park Spend Parking Privileges earned. Each Jewel Car Park Spend Privilege is valid for two days (including the day in which such privilege was credited to the Cardholder’s CR account).
8.5. For Gold and Platinum Cardholders Parking Privileges
8.5.1. Gold and Platinum Cardholders shall be entitled to free daily parking hours as set out in the table below (“Free Parking Privileges”):
Tier |
Gold |
Platinum |
Number of free daily parking hours entitled to each cardholder of the specified tier |
1 hour |
2 hours |
Valid for use at following car parks |
Terminal 2 – 2A & 2B Terminal 3 – 3A & 3B Terminal 4 – 4A & 4B Terminal 1/Jewel Carpark (General parking lots – B3 to B5) |
8.5.1.1. The Free Parking Privileges shall be credited the next day after the Cardholder is upgraded to the Gold/Platinum tier. Parking privileges shall be auto-allocated to the In-Vehicle Unit (IU) number tied to the Cardholder’s Changi Rewards member profile daily. In the event there is no IU number tied to the Cardholder’s member profile, that Cardholder will not receive the relevant Free Parking Privileges until such time an IU number is linked to his Changi Rewards member profile;
8.5.1.2. If there is any change in the IU number, the Free Parking Privileges will be credited the next day after the change in IU number;
8.5.1.3. The Free Parking Privileges shall not be prorated based on the actual amount of time parked. The entire given hour(s) of free parking (1 hour for Gold Cardholder and 2 hours for Platinum Cardholder) will be utilised upon the Cardholder’s first exit from the carpark during the day (i.e. even if the Cardholder parks for only 30 minutes, the entire given hour(s) of free parking will be utilised); and
8.5.1.4. The redemption of Free Parking Privilege is dependent on the date of exit from the applicable car park (eg. if Cardholder enters on 2 May and exits on 3 May, the usage of the Free Parking Privilege will be considered as 3 May redemption).
8.5.2. For multiple visits to car parks within the same day
8.5.2.1. Where Gold and Platinum Cardholders receive both the (i) Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges; and (ii) Free Parking Privileges in the same day, and such Cardholders make multiple visits to the relevant car parks within the same day, the Programme parking privileges shall be utilised in the following order:
(a) the Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges (as the case may be) will be utilised first Provided that it is issued in the course of the first visit to the relevant car park; and
(b) the Free Parking Privileges will be utilised at the second visit to the relevant car park if the Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges (as the case may be) was issued and utilised in the course of the first visit.
8.5.3. For a single visit to car parks within the same day with more than 2 hours of parking
8.5.3.1. Where Gold and Platinum Cardholders receive both the (i) Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges; and (ii) Free Parking Privileges in the same day, and such Cardholders park for more than 2 hours at the relevant car parks in a single visit, the Programme parking privileges shall be utilised in the following order:
(a) the Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges (as the case may be); and
(b) the Free Parking Privileges, and such Gold and Platinum Cardholders cannot defer the utilisation of the Free Parking Privileges to a subsequent visit in that same day.
8.5.4. Where the Cardholder has multiple parking privileges or parking rebates pursuant to any of CAG’s programmes (including but not limited to Terminal Car Parks Spend Privileges and/or Jewel Car Park Spend Privileges, Free Parking Privileges, Programme Parking Rebates, and/or parking benefits accorded under CarPass), the order of priority for utilisation can be found here: https://carpass.changiairport.com/FAQ.html.
8.6. For Monarch Cardholders Parking Privileges
8.6.1. Monarch Cardholders will enjoy complimentary parking all-year round at Terminal 2 Car Park – 2A & 2B, Terminal 3 Car Park – 3A & 3B, Terminal 4 Car Park – 4A & 4B, and Terminal 1/Jewel (General parking lots – B3 to B5) (“Monarch Parking Privileges”).
8.6.2. Monarch Parking Privileges will be credited the next day after the Cardholder is upgraded to Monarch tier.
8.6.3. Monarch Parking Privileges shall be auto-allocated to the In-Vehicle Unit (IU) number tied to the Monarch Cardholder’s Changi Rewards member profile. In the event there is no IU number tied to the Cardholder’s member profile, that Cardholder will not receive the Monarch Parking Privileges until such time an IU number is linked to his Changi Rewards member profile.
8.6.4. Monarch Cardholders will be issued with a Monarch car decal to be placed in their IU-registered vehicle. This decal is required for parking at any of the 21 designated Monarch reserved parking lots and CAG will reissue new decal for qualified Monarch members upon the expiry of the decal. Unauthorised parking (i.e. vehicles without Monarch decal and/or vehicles which IU number is not registered under the Monarch Cardholder’s Changi Rewards profile) will be subject to wheel-clamping.
8.6.5. CAG and/or its carpark contractor reserve the rights to request from the vehicle owner who parked at the Monarch reserved lot for any form of identification to prove that he is a Monarch Cardholder.
8.6.6. The use of any of the designated Monarch reserved parking lots by Monarch Cardholders is restricted to a maximum of 24 hours from the time of entry at the relevant car park, so that the reserved parking lots can be freed up for more Monarch members’ usage. If any vehicle is parked at a Monarch reserved lot for more than 24 hours, CAG reserves the right to require the vehicle owner of such vehicle to move that vehicle away.
For Platinum Cardholders only
9.1. Each Platinum Cardholder will receive two (2) lounge passes (“Pass”) per Upgraded Tier Validity Period once upgraded to Platinum status. The last issuance of Passes will be on 30 June 2024. Starting from 1 July 2024, Passes will no longer be issued to Platinum Cardholders.
9.2. Pass is valid for 12 months from the date of issuance for a one time use only. Each pass admits one person per pass.
9.3. Pass is for 3 hours lounge access at participating lounges at Plaza Premium Lounge located at Changi Airport Terminal 1, Ambassador Transit Lounge located at Changi Airport Terminals 2 and 3, Blossom Lounge located at Changi Airport Terminal 4 (collectively, the “Lounges” and each, a “Lounge”).
9.4. Pass is non-transferable and must be presented together with a valid Changi Rewards Card at the Lounge for redemption. Entry to the respective Lounges is subject to that Lounge’s prevailing terms and conditions. The Lounges reserves the rights to request for any other form of personal identification.
9.5. CAG shall not be liable or responsible to any Cardholder or any other individual(s) who access any of the Lounges under the Programme (all such Cardholders and individuals who access any of the Lounges referred to as “Lounge User”) for any claims, demands, loss, damages, compensations, liabilities, actions, lawsuits, charges, penalties, fines, costs and expenses of whatever nature arising directly or indirectly out of or in connection with the use of any of the Lounges, including but not limited to:-
9.5.1. any loss, loss of use, theft, and damages of baggage or any property or valuables of any Lounge User;
9.5.2. any illness, personal injuries or death of any Lounge User and/or any other individuals occurring in the Lounge for whatever causes; and
9.5.3. any consequential loss, financial or otherwise, for any flight cancellation, delay or missed flight for whatever reasons whilst the Lounge User using the Lounge; and/or any act, omission (including negligence), failure, default or breach by the Lounge operator, its directors, employees, officers, agents, contractors and sub-contractors in providing Lounge services to the Lounge User.
10.1. Cardholders hereby consent for their personal data to be utilised by CAG for use in connection with the operations of the Programme (including without limitation, identification of Cardholder, communication with Cardholder, resolving disputes with Cardholder, fulfilling Cardholder’s redemption requests, Cardholders’ participation in marketing programmes, promotional activities, events, surveys, contests and/or administration and facilitation of other loyalty programmes which Cardholder has opted to link Changi Rewards with) and for research and statistical purposes to analyze Cardholders’ profile, behaviour, trends and activities (collectively, the "Relevant Purposes"). Cardholders consent to the disclosure of their information, including personal data, to CAG's subsidiaries, affliates, authorized service providers, business partners and/or agents strictly for the Relevant Purposes.
10.2. CAG will disclose Cardholders’ information, including personal data, to the relevant authorities or parties as required by and in compliance with the applicable laws, rules, regulations, directives or orders.
10.3. Any collection, use and disclosure of Cardholders' personal data will be strictly in accordance with CAG's privacy policy, a copy of which may be obtained from http://www.changiairport.com/en/privacy-policy.html.
11.1. By participating in the Programme, all Cardholders agree to be bound by the Terms and Conditions herein and all amendments, additions, replacements and modifications as may be made by CAG thereto from time to time. All Cardholders acknowledge and agree that CAG may use any information provided in relation to the Programme for such purpose as CAG may deem necessary for marketing and promotional purposes. All Cardholders herby provide consent for CAG to send them any future communications, promotional offers and information on privileges.
11.2. CAG and its authorized agents shall not be liable for any injury, loss or inconvenience arising out of or in connection with the Programme.
11.3. Information stated is correct at time of printing and is subject to change without giving prior notice. CAG gives no warranty on the accuracy, completeness and timeliness of any content or information herein.
11.4. In the event of any inconsistency between these Terms and Conditions with any other form of publicity collaterals relating to the Programme, these Terms and Conditions shall prevail.
11.5. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result from, or arise out of the usage of any information stated herein or the participation in the Programme.
11.6. These Terms and Conditions are not intended to confer rights to a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) (the “Act”). The provisions of the Act are hereby excluded.
11.7. These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Both CAG and Cardholder hereby submit to the non-exclusive jurisdiction of the courts of Singapore.
11.8 The illegality, invalidity or unenforceability of any provision in these Terms and Conditions under the law of any jurisdiction will not affect the legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision in these Terms and Conditions.