Using personal mobility equipment

If you are planning to travel with your own personal mobility equipment, do contact your airline in advance to make the necessary arrangements. Your airline will also advise on personal mobility equipment accepted on different aircrafts, things to note when checking-in your personal mobility device, as well as time for you to be present for check-in if you are using your personal mobility equipment to the boarding gate. Find your airlines’ contact here.

Accessible amenities

At Changi Airport, there are accessible amenities to make your journey with us a comfortable experience. 

Accessible changing rooms
Accessible changing rooms with an adult diaper changing area are located at Terminal 2, Level 2, Public Area (near the female toilet beside the Wonderfall) and Terminal 3, Basement 2, Public Area (close to Raffles' Medical Clinic).

Amenities include: 

• Adult diaper changing area

• Height-adjustable nursing bench

• Fully-automated sensor-operated toilet

• Grab bars for support

Hearing enhancement systems
Hearing enhancement systems are installed at the information counters throughout the airport. This system helps people with hearing loss hear better by transmitting sound signals directly to personal hearing aids that are equipped with a telecoil feature.

Arriving at the airport

You are strongly recommended to arrive a minimum of two hours prior to your scheduled departure time. Check-in counters for some airlines close promptly at 60 minutes prior to scheduled departure time. 

You may also check-in early for more time to shop and relax at Changi Airport. Details on airlines check-in counters’ opening hours are available here. 

Getting to and from the airport

A variety of transport options are available to get to and from Changi Airport.

Public Bus
Most public buses are wheelchair-friendly, and a large majority of the bus stops island-wide are designed for barrier-free access. You can identify wheelchair-accessible buses by the blue wheelchair symbol decal pasted on the windscreens. These buses are equipped with ramps, and one or two wheelchair lots. The bus captains are trained to assist with boarding and alighting procedures.

For the visually-impaired, tactile guidance systems are available at bus interchanges to facilitate your travels. Guide dogs are allowed, as long as they are kept under proper control and held in special harnesses.

Train
All MRT train stations are equipped with barrier-free facilities such as ramps, lifts and wheelchair-accessible toilets for your use. You can identify wheelchair-friendly fare gates and train carriages by the wheelchair indicator stickers.

For the visually-impaired, tactile guidance systems are available at train stations to guide you from the entrance to the platform. Aboard the train, station names and audio instructions for transfers are announced at every station stop. Service animals such as guide dogs are allowed onboard trains and in train stations.

For the hearing-impaired, you can find indications of arrival times and destinations of approaching trains on the Rail Travel Information System (RATIS) located on platforms. While travelling on the North-South and East-West lines, the SMRT Active Route Map Information System (STARis) displays the station of arrival and the side of the train door that will open when it arrives at the station. Train doors are installed with lights that flash red to warn passengers before closing.

Taxi
Foldable wheelchairs can be stored in the boot of the taxi. 

For larger wheelchairs, you may opt for a taxi that has wider boot space. Please check with the staff at the taxi stand if larger taxis are available or approach our Ground Transport Concierge at the arrival halls to book one.

There is no surcharge for wheelchairs.

Car
If you are travelling by car, there are ramp accessible drop-off and pick-up points at the following locations:

Drop-off
Terminal 1 Departure: Doors 1 to 5
Terminal 2 Departure: Doors 3 and 6
Terminal 3 Departure: Doors 1 to 8
Terminal 4 Departure: Doors 1 to 6

Pick-up
Terminal 1 Arrival: Doors 1 to 13
Terminal 2 Arrival: Doors 5 to 7 
Terminal 3 Arrival: Doors 1 to 3
Terminal 4 Arrival: Doors 1 to 3

Accessible parking spaces are available in the carparks at all terminals as well.

Immigration and security screening

Priority is offered to Persons with Reduced Mobility and one companion:

• For immigration screening, please proceed to the special assistance lane. 
• For security screening, please approach the security officer at the front of the queue for assistance. 

Security Screening
You may enter the metal detector with your personal mobility aid, such as walking canes, quad canes, white canes and crutches. For wheelchair users, you would pass through a side door as wheelchairs are unable to pass through the metal detector. All personal mobility aids will be screened separately thereafter. If the metal detector is triggered, a routine body search may be required. Private search rooms are available on request. 

If you are carrying liquid medication over 100ml, please present doctor’s certification and/or other supporting documents to the security officer. 

If you are wearing medical devices, such as pacemakers or insulin pumps, please alert our security officer so that the security screening process can be tweaked to better help you. 

Further details on the security procedures and regulations are available here.