5.1. Changi Rewards points may be used only by the Cardholder to whom the Changi Rewards points were awarded, to:

5.1.1. Redeem for Changi e-Voucher(s) and or Changi e-Voucher(s) Flexi;

5.1.2. Redeem for items in the Changi Rewards Online Redemption Catalogue (“Online Redemption Catalogue”);

5.1.3. Convert to Singapore Airlines KrisFlyer miles; and/or

5.1.4 Convert to SGD-value to offset that Cardholder’s purchases made on www.iShopChangi.com.

For the avoidance of doubt, Changi Rewards points that are used as above are accepted by, and redeemed with, CAG, and not by any other party. Changi Rewards points used, converted and/or redeemed under these Terms and Conditions shall not be refundable in any circumstances (unless otherwise permitted by CAG at its sole and absolute discretion).

5.2. Changi Rewards points are available for redemption after seven (7) calendar days from the time they were first earned on a purchase transaction.

5.3. The use and/or conversion of Changi Rewards points may be subject to further terms and conditions or restrictions as CAG may impose from time to time.

5.4 Changi Rewards points are valid for redemption from the date of issuance to a Cardholder’s Changi Rewards account until the end of the last day of the 12th Month. The “12th Month” refers to the month which is 12 months from the date of issuance of the Changi Rewards points. For example, Changi Rewards points issued on 23 June 2024 are valid until 30 June 2025. Changi Rewards points not redeemed by the end of the last day of the 12th Month will expire automatically. Requests for an extension of the validity period of Changi Rewards points will not be entertained.

5.5. CAG may at any time and without notice alter the number of Changi Rewards points required for redemption/ conversion for items under Section 5.1 above.

5.6. Use of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi

5.6.1. “Changi e-Voucher(s) and Changi e-Voucher(s) Flexi” refers to the digital version of a cash voucher that Cardholders may use their Changi Rewards points to redeem for, and use at all participating Changi Airport outlets (for Changi e-Voucher(s)) and participating Jewel Changi Airport outlets (for Changi e-Voucher(s) Flexi) to offset a purchase at the point-of-sale (POS). Changi e-Voucher(s) and Changi e-Voucher(s) Flexi that are issued will be electronically stored in the Cardholder’s Changi Rewards account. Each Changi e-Voucher and Changi e-Voucher Flexi carries a unique serial number and can be tracked by the Cardholder through the Programme membership portal. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi cannot be altered, reversed or cancelled once it has been issued.

5.6.2. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are non-transferrable and can only be used by the Cardholder whom such Changi e-Voucher(s) and Changi e-Voucher(s) Flexi were issued to. The Cardholder must present his Changi Rewards Card to utilise the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi for any transaction.

5.6.3. Each Changi e-Voucher and Changi e-Voucher Flexi has a validity period of 12 months from the month of issuance. All Changi e-Voucher(s) and Changi e-Voucher(s) Flexi issued must be utilised no later than the stipulated expiry date. No extensions, refunds, payments, replacements, or exchanges shall be permitted or entertained. All un-utilised Changi e-Voucher(s) and Changi e-Voucher(s) Flexi will be forfeited upon expiry. CAG shall not be liable for and will not extend the validity of any expired Changi e-Voucher(s) and Changi e-Voucher(s) Flexi.

5.6.4. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi may be used to pay for or obtain goods and/or services of approved/participating merchants (both retail and food & beverage outlets) at Changi Airport (Changi e-Voucher(s) and Changi e-Voucher(s) Flexi) and/or Jewel Changi Airport (for Changi e-Voucher(s) Flexi) (such merchant referred to as "Merchant"). Refer to this [LINK] for the participating and exclusion list in Changi Airport and Jewel Changi Airport.

TABLE 1: Exclusion List for Changi e-Voucher(s) and Changi e-Voucher(s) Flexi

5.6.5. All Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are denominated in Singapore dollars. Multiple Changi e-Voucher(s) and Changi e-Voucher(s) Flexi under the same Cardholder may be utilised in the redemption of any purchase at the same visit.

5.6.6. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi may be combined with other modes of payment (including but not limited to cash, credit card, debit card, Changi Dollar Vouchers) accepted by the Merchants. However, they may not be combined with Changi e-Voucher(s) and Changi e-Voucher(s) Flexi under a different Cardholder for payment in a single transaction. No refund shall be given if the value of the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi exceeds the value of the goods or services paid for in a purchase.

5.6.7. The Changi Rewards Card must be presented if the Cardholder is seeking refunds from the Merchant for purchases made at the outlet using the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi. In such cases where the Merchant makes a refund for a purchase made within the same calendar month, any Changi e-Voucher(s) and Changi e-Voucher(s) Flexi previously used in the relevant transaction will be re-issued to the Cardholder with an expiry date of that of the original Changi e-Voucher(s) and Changi e-Voucher(s) Flexi (as the case may be).

5.6.8. The stored value of the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; and (ii) cannot be withdrawn in exchange for any currency.

5.6.9. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi cannot be exchanged for any form of cash and/or credit.

5.6.10. All transactions in which Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are used to purchase goods/services are transactions between the relevant Cardholder and Merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any Merchant (including the failure of the Merchant to honour any Changi e-Voucher(s) and Changi e-Voucher(s) Flexi or in respect of any defect or deficiency in the goods or services for which the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi is redeemed). CAG is not an agent or representative of the Merchant.

5.7. Redemption of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi with Changi Rewards points

5.7.1. The Cardholder may redeem the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi through electronic methods as determined by CAG from time to time, subject always to the following: the Cardholder is required to log in to his Changi Rewards account to make a selection from the Rewards Catalogue to redeem his Changi Rewards points for the corresponding value of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi.

5.7.2. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are issued in a standard denomination of $5, at the following conversion rate:

Every 1,000 Changi Rewards points = $5 Changi e-Voucher.

Every 1,500 Changi Rewards points = $5 Changi e-Voucher Flexi.

5.7.3. If any of the Changi Rewards points used by the Cardholder to redeem Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are, after the Changi e-Voucher(s) and Changi e-Voucher(s) Flexi are issued, cancelled pursuant to any revision or correction by CAG, a commensurate number of Changi Rewards points shall be deducted from the Cardholder's remaining Changi Rewards points by CAG without further notice to the Cardholder.

5.7.4. The use and/or conversion of Changi Rewards points to Changi e-Voucher(s) and Changi e-Voucher(s) Flexi may be subject to further terms and conditions or restrictions as CAG may impose from time to time.

5.8. Singapore Airlines KrisFlyer Miles

5.8.1. Participation in Changi Rewards Points Conversion to Air Miles – KrisFlyer miles is subject to the terms and conditions of KrisFlyer, Singapore Airlines Limited’s (“Singapore Airlines”) Frequent Flyer Programme and these Terms and Conditions.

5.8.2. Cardholders may convert their Changi Rewards points to KrisFlyer miles either on an ad-hoc basis (as set out at section 5.9.1, and also referred to below as "Flexi-Conversion") or by registering for an auto-conversion service (applicable to Platinum Tier Cardholders only) whereby their Changi Rewards points will be automatically converted to KrisFlyer miles on a daily basis (or at such other frequency as determined by CAG) upon successful registration (as set out at section 5.9.2, and also referred to below as "Auto-Conversion").

5.8.3. Conversion of Changi Rewards Points to KrisFlyer miles is not available to Changi Rewards Cardholders who are resident in the European Union, the United Kingdom, the People’s Republic of China or in California. Should CAG become aware that a Changi Rewards Cardholder is resident in the European Union, the United Kingdom, the People’s Republic of China or in California, CAG reserves its rights to cancel or reverse any conversion or Changi Rewards Points to Krisflyer miles.

5.8.4. Cardholders must be enrolled in Singapore Airlines’ KrisFlyer Frequent Flyer Programme before initiating a request for conversion of Changi Rewards points to KrisFlyer miles.

5.8.5. Cardholder may convert his/her Changi Rewards points to KrisFlyer miles strictly for crediting into the KrisFlyer membership account in said Cardholder's name. KrisFlyer miles converted from the Changi Rewards Points of a Cardholder are not allowed to be transferred to any other KrisFlyer membership except to that of the same Cardholder.

For the avoidance of doubt, CAG and SIA reserve the right to reverse or reject any Conversion where KrisFlyer Miles are not credited to a Cardholder's own KrisFlyer membership account, whether such crediting was due to an error, technical fault or otherwise, without the need to seek consent from said Cardholder. Each Conversion shall be made in accordance with the Changi Rewards T&Cs.

5.8.6. It is the responsibility of the Cardholder to provide an accurate and valid KrisFlyer membership member belonging to him.

5.8.7. The conversion process for KrisFlyer Miles to be credited to the Cardholder’s KrisFlyer account is approximately 21 business days (excluding Saturdays, Sundays and Public Holidays) and no urgent request will be entertained. Enquiries that fall within this waiting period will not be entertained. Notwithstanding anything stated herein, CAG will not be liable for any delay in the conversion process for any reason whatsoever.

5.8.8. Once a Cardholder has initiated the conversion request, the request cannot be cancelled, reversed, transferred to another participating airline’s frequent flyer programme, or exchanged for cash, credit, services or other items.

5.8.9. Notwithstanding any other provisions herein, CAG is entitled to, at its discretion, recover any KrisFlyer Miles credited into Cardholder’s frequent flyer membership account, where applicable, should there be any subsequent transaction reversals, resulting in Changi Rewards points being owed to CAG.

5.8.10. CAG shall not be responsible for any fraudulent, irregular or unsuccessful conversions. In the case where there is an unsuccessful conversion, CAG may reinstate the Changi Rewards points to the Cardholder, where appropriate.

5.8.11. CAG will not be responsible for any unsuccessful conversion resulting from the actions of Singapore Airlines in connection with but not limited to KrisFlyer, Singapore Airlines’ Frequent Flyer Programme.

5.8.12. CAG shall not be responsible for the Cardholder’s KrisFlyer Miles which have been successfully converted or for the subsequent actions of the participating airlines in connection with the frequent flyer programme.

5.8.13. Each Cardholder is responsible for providing the correct and valid Singapore Airlines KrisFlyer membership account number bearing his own name. Singapore Airlines may change its programme terms and conditions including regulations, policies, benefits, conditions of participating or mileage levels, in whole or in part at any time with or without notice, even though such changes may affect the value of the mileage already accumulated.

5.8.14. Use of KrisFlyer miles after conversion will be governed by the terms and conditions of the KrisFlyer programme. Changi Rewards points converted to KrisFlyer miles will no longer be a liability of CAG and will not be governed under these Terms and Conditions.

5.8.15. For the avoidance of doubt, all redemption and conversion of Changi Rewards points under this Section 5.8 are carried out and processed by CAG, and the Changi Rewards points are not accepted by Singapore Airlines Limited as payment for goods and/or services.

5.9. Conversion

5.9.1. Flexi-Conversion

5.9.1.1. All Cardholders may convert their Changi Rewards points to KrisFlyer miles on an ad-hoc basis ("Flexi-Conversion"), by logging in to his Changi Rewards account.

5.9.1.2. For Flexi-Conversion, all Cardholders may convert his Changi Rewards points to Singapore Airlines KrisFlyer miles (“KrisFlyer Miles”), at the conversion rate of 1,440 Changi Rewards points to 200 KrisFlyer Miles, subject to a cap of 30,000 KrisFlyer Miles per Cardholder per calendar year, or such other rate and/or cap as CAG may specify from time to time.

5.9.1.3. KrisFlyer Miles will be converted in blocks of 200 KrisFlyer Miles to the Cardholder’s KrisFlyer membership account only. For the avoidance of doubt, transfers to another individual’s membership account are not allowed.

5.9.2. Auto-Conversion 

5.9.2.1. All Changi Rewards Platinum Cardholders have the additional option to automatically convert their Changi Rewards points to KrisFlyer Miles on a daily basis (or at such other frequency as determined by CAG) ("Auto-Conversion") upon successful registration of the Auto-Conversion service.

5.9.2.2. For Auto-Conversion, Changi Rewards points will be automatically converted to KrisFlyer Miles on a daily basis, at the conversion rate of 1,440 Changi Rewards points to 200 KrisFlyer Miles, subject to a cap of 30,000 KrisFlyer Miles per Cardholder per calendar year, or such other rate and/or cap as CAG may specify from time to time. For the avoidance of doubt, transfer to another individual’s membership account is not allowed.

5.9.2.3. No conversion will take place if there are insufficient Changi Rewards points in the Changi Rewards Platinum Cardholder’s account.

5.9.2.4. Once registered for the Auto-Conversion service, the Changi Rewards Platinum Cardholder may cancel the said service anytime. To cancel the Auto-Conversion service, the Changi Rewards Platinum Cardholder must log in to his Changi Rewards account. Cancellation for an existing Auto-Conversion service takes up to 3 working days.

5.9.2.5. Once registered for the Auto-Conversion service, the Changi Rewards Platinum Cardholder may still choose to redeem his or her Changi Rewards points for other items on the Online Redemption Catalogue, so long as there are sufficient points available for redemption.

5.9.2.6. In the event a Changi Rewards Platinum Cardholder is downgraded to Gold or Member Tier, the Auto-Conversion will be automatically cancelled, and that Cardholder will need to select Flexi-Conversion if he or she wishes to convert Changi Rewards points to KrisFlyer Miles.

5.9.3 For the avoidance of doubt, all redemption and conversion of Changi Rewards points under this Section 5.9 are carried out and processed by CAG, and the Changi Rewards points are not accepted by Singapore Airlines Limited as payment for goods and/or services.

5.10. Changi Rewards Online Redemption Catalogue

5.10.1. All registered Cardholders are eligible to redeem rewards from the Online Redemption Catalogue.

5.10.2. Eligible Cardholders must have sufficient Changi Rewards points in his Changi Rewards account at the point of redemption. Cardholders may log in to his Changi Rewards account to check on his Changi Rewards points available before proceeding to redeem any rewards from the Online Redemption Catalogue (“Rewards Items”).

5.10.3. Cardholders can view their redeemed Rewards Item(s) within “Perks” in the Accounts tab in Changi App. The terms and conditions, and how-to-use instructions, for each Reward Item will be listed within the Reward Item’s details. No confirmation email will be sent to the Cardholder for any redemption.

5.10.4. Once a Cardholder has completed the redemption process, the redemption cannot be cancelled, changed, or exchanged for cash, credit, services or other items.

5.10.5. Rewards Items are subject to the following additional terms and conditions:

5.10.5.1. Changi e-Voucher(s) and Changi e-Voucher(s) Flexi. Refer to sections 5.6 and 5.7 of these Terms and Conditions;

5.10.5.2. the terms and conditions applicable to the relevant Changi Rewards Exclusive Premiums (as set out in the Rewards Catalogue).

5.10.6. To authorise another individual to collect redeemed Rewards Items on the Cardholder’s behalf , that Cardholder must complete the Letter of Authorisation (click here to download the Letter of Authorisation) and the Cardholder’s authorised representative will need to bring along the following documents. Verification checks will be conducted prior to the redemption and collection:

5.10.6.1. Letter of Authorisation, duly signed by Cardholder; and

5.10.6.2. Copy of Cardholder's Changi Rewards Card.

5.10.7. All items that have been redeemed by the Cardholders are not refundable and not exchangeable for cash, Changi Rewards points or another Rewards Item.

5.10.8. Attraction(s) Pass(es)

5.10.8.1. By redeeming any Attraction(s) Pass(es) (which may be issued in the form of e-Voucher(s)), it constitutes the Cardholder’s agreement to the relevant terms of use of the relevant Attraction(s) Pass(es) (as set out on the e-Vouchers or the Attraction(s) Pass(es)).

5.10.8.2. Validity of the Attraction(s) Pass(es) varies. Attraction(s) Pass(es) must be utilized within the specified validity period. There will not be any extension of the validity period for redeemed Attraction(s) Pass(es).

5.10.8.3. All Attraction(s) Pass(es) that have been redeemed by the Cardholders are not refundable and not exchangeable for cash, Changi Rewards points or another Rewards Item (includes other Attraction(s) Pass(es)).

5.10.8.4. CAG shall not be responsible for the Cardholder’s redemption of Attraction(s) Pass(es) which have been successfully redeemed or for the subsequent actions of the Merchant in connection with redemption from the Online Redemption Catalogue.

5.10.9. In the event of any dispute with regards to any matter pertaining to the Online Redemption Catalogue, all decisions made by CAG shall be final and conclusive.

7.1. The Programme offers four tiers of membership: (i) Member; (ii) Gold; (ii) Platinum and (iv) Monarch.

7.2. All Cardholders, upon enrolment in the Programme, are granted Member tier status.

7.3. There is no minimum Nett Spend requirement to retain Member tier status in the Programme.

7.4. 

(a) Depending on the Nett Spend accumulated by a Cardholder on qualifying purchases on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport, over the Assessment Period (as defined below) (“Accumulated Nett Spend”), that Cardholder may either requalify for the current membership tier, be moved to a lower tier status or be upgraded to a higher tier status based on the amount of Accumulated Nett Spend requirements for the various membership tiers set out at section 7.5 below.

(b) The Accumulated Nett Spend is to be calculated based on the cumulative Nett Spend of a Cardholder on qualifying purchases on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport, for a period of 365 days (or 366 days in leap years) (“Assessment Period”) (eg. from 5 January 2024 to 4 January 2025) beginning from: 

(i)  (in the case of a new Cardholder) the date of his enrolment in the Changi Rewards Programme (“Membership Start Date”); 

(ii) (where the Cardholder referred to in Section 7.4(b)(i) above did not qualify for any upgrade in tier status during the preceding twelve calendar month period) the anniversary of his Membership Start date; 

(iii) (in the case of a Cardholder who qualified for an upgrade in tier status, except for the upgrade to the Monarch tier) the date of his qualification for such upgrade; 

(iv) (where the Cardholder referred to in Section 7.4(b)(iii) above re-qualified at the same tier) the start date of his re-qualification;  

(v) (in the case of a Cardholder who qualified for an upgrade to the Monarch tier) the commencement date of the upgrade as communicated by CAG pursuant to Section 7.6(c) below; or  

(vi) (in the case of a Cardholder whose upgraded tier status has expired) the date immediately following the expiry of his upgraded tier status, as may be applicable (each 365 days (or 366 days in leap year) referred to in Section 7.4(b)(i) to Section 7.4(b)(vi) above shall hereinafter be defined as an “Assessment Period”).  

7.6.

 (a) Except for the upgrade to Monarch tier (by-invite only), as soon as the Cardholder completes a particular transaction that brings the Accumulated Nett Spend to or above the level required for an upgrade in tier status, the Cardholder will be instantly upgraded to the applicable tier and shall enjoy the upgraded tier status for a period of 365 days (or 366 days in leap years) ("Upgrade Period") beginning from the date of the upgrade until the day before the corresponding date of upgrade in the following year (the “Upgraded Tier Validity Period”)  (eg. 10 January 2024 to 9 January 2025).” 

(b) Where the Cardholder completes a particular transaction that brings the Accumulated Nett Spend to or above $25,000 during the Assessment Period, and where he meets the other assessment criteria, that Cardholder may be invited to be upgraded to the Monarch tier. CAG reserves the right to determine the assessment criteria from time to time, and change the assessment criteria for the Monarch tier membership invite at any time at its sole discretion, without prior notice. 

(c) Offers to upgrade to the Monarch tier (“Upgrade Offer”) will be communicated to eligible Cardholders via email. The upgrade to the Monarch tier is subject to the additional terms and conditions listed below.  The commencement date of the upgrade to the Monarch tier will be communicated by CAG to the eligible Cardholder who accepts the Upgrade Offer. CAG reserves the right to revoke the Upgrade Offer if the Upgrade Offer is not accepted by the eligible Cardholder by the stipulated timeline. 

(d) To be upgraded to the Monarch tier, the eligible Cardholder is required to agree to the following additional terms and conditions:  

(i) The eligible Cardholder agrees to the collection, use, disclosure, storage and other processing of the personal data provided to CAG in the Upgrade Offer form (“Provided PD”) in accordance with all applicable privacy laws and CAG's privacy policy available on CAG's website;   

(ii) The eligible Cardholder represents and warrants that the Provided PD is complete and accurate, and agrees that CAG may update his Changi Account records with the Provided PD; and  

iii)  The eligible Cardholder agrees to receive marketing communications regarding exclusive deals, exclusive events and members-only benefits from CAG in accordance with CAG’s privacy policy available on CAG's website by way of email and text messages such as WhatsApp and SMS.  

(e) A Monarch tier Cardholder may choose to unsubscribe from the Membership Offers anytime (and hence stop receiving marketing communications referred to at section 7.6(d)(iii) above) by updating his subscription preferences in his Changi Rewards account or clicking on the “Unsubscribe” link at the footer of any Membership Offers. If he proceeds with the un-subscription, he will cease to be a Monarch tier Cardholder and will be moved to the Platinum tier. Please note that such Cardholder will continue to receive necessary transactional and service announcements (e.g. account statements and amendments to the Terms and Conditions) and Membership Updates even if they opt out of the Membership Offers. If the Cardholder writes in to CAG to withdraw his consent to Membership Updates, CAG will not be liable to that Cardholder if he is not notified of the Programme benefits and entitlements.  

(f) Monarch tier Cardholders who did not meet the criteria to requalify as a Monarch tier member will remain subscribed to the Membership Offers unless he unsubscribes himself from the Membership Offers (and hence stop receiving marketing communications referred to at section 7.6(d)(iii) above) by updating his subscription preferences in his Changi Rewards account or clicking on the “Unsubscribe” link at the footer of any Membership Offers. Please note that such Cardholder will continue to receive necessary transactional and service announcements (e.g. account statements and amendments to the Terms and Conditions) and Membership Updates even if they unsubscribe from the Membership Offers. If the Cardholder writes in to CAG to withdraw his consent to Membership Updates, CAG will not be liable to that Cardholder if he is not notified of the Programme benefits and entitlements.  

(g) Where a Member tier Cardholder was upgraded to the Gold tier, if his Accumulated Nett Spend while he was at the Member tier exceeds $4,000, his starting Accumulated Nett Spend at the Gold tier will reflect the balance after deduction of the $4,000 threshold (eg. if Member Cardholder has an Accumulated Nett Spend of $5,000 at the point of upgrade, once he is upgraded to the Gold tier, his starting Accumulated Nett Spend (at the Gold tier) will be $1,000.  

(h) Where a Gold tier Cardholder was upgraded to the Platinum tier, if his Accumulated Nett Spend while he was at the Gold tier exceeds $8,000, his starting Accumulated Nett Spend at the Platinum tier will reflect the balance after deduction of the $8,000 threshold (eg. if Gold Cardholder has an Accumulated Nett Spend of $10,000 at the point of upgrade, once he is upgraded to the Platinum tier, his starting Accumulated Nett Spend (at the Platinum tier) will be $2,000.    

(i) For Member tier, Gold tier and Platinum tier Cardholders – where they re-qualify for the same tier membership, their Accumulated Nett Spend from the start of the Assessment Period until the date before the re-qualification will not be brought forward to the Assessment Period starting from the date of re-qualification. Eg. a Gold tier Cardholder has an Accumulated Nett Spend of $5,000 and re-qualifies for the Gold tier and his starting Accumulated Nett Spend at the Gold tier will be $0. 

(j) For Cardholders who are upgraded to the Monarch tier:   

(i) and where such upgraded Cardholder did not re-qualify for the Platinum tier before the upgrade to the Monarch tier, if the Accumulated Nett Spend for such upgraded Cardholder (while he was at the Platinum tier) was above $25,000, his starting Accumulated Nett Spend at the Monarch tier will reflect the balance  after deduction of the S$25,000 threshold (e.g. If Platinum Cardholder has an Accumulated Nett Spend of S$28,000 at the point of upgrade, once he is upgraded to the Monarch tier, his starting Accumulated Nett Spend (at the Monarch tier) will start from S$3,000).   

(ii) and where such upgraded Cardholder re-qualified for the Platinum tier before the upgrade to the Monarch tier, if the Accumulated Nett Spend for such upgraded  Monarch tier Cardholder (post his Platinum tier re-qualification and before the upgrade to Monarch tier) was below S$25,000 at the point of the upgrade to the Monarch tier, his starting Accumulated Nett Spend at the Monarch tier will be S$0 (e.g. If Platinum Cardholder has an Accumulated Nett Spend of $10,000 post his Platinum tier re-qualification, once he is upgraded to the Monarch tier, his starting Accumulated Nett Spend (at the Monarch tier) will start from S$0).   

(iii) For the avoidance of doubt, Changi Rewards points earned at the current tier would not expire when the Cardholder is upgraded to the Monarch tier. Changi Rewards points earned are valid for redemption from the date of issuance to a Cardholder’s Changi Rewards account until the end of the last day of the 12th Month (as defined in Section 5.4).  

7.7. The Cardholder shall enjoy the accompanying benefits of his upgraded tier status for the duration of the Upgraded Tier Validity Period.

7.8. For the avoidance of doubt:-

(a) all Nett Spend of a Gold Cardholder made after his qualification for Gold membership shall continue to be tracked during the same Assessment Period for his eligibility as a Platinum member;

(b) all Nett Spend of a Platinum Cardholder made after his qualification for Platinum membership shall continue to be tracked during the same Assessment Period for his eligibility as a Monarch member.

7.9.

(a) Subject to section 7.9(b) below, Monarch Cardholders who do not meet the Accumulated Nett Spend at the end of an Assessment Period will be downgraded to the Platinum tier for the next Assessment Period. 

(b) Where a Monarch Cardholder does not meet the Accumulated Nett Spend due to refunds of his transactions, he will be downgraded to the respective tier based on his Accumulated Nett Spend after refunds. 

7.9A For purposes of illustration only: - 

Illustration for Member upgrade to Enhanced Membership status and retention

7.10. Cardholders will enjoy certain privileges for their birthday, as set out in the Terms and Conditions, depending on their membership tier. Such privileges shall be referred to as “Birthday Gift”.

7.11. Member tier Cardholders can enjoy earning 2x Changi Rewards points on his first transaction (capped at S$1,000 spend) made during his birthday month. Please see additional terms and conditions here that apply to this birthday promotion.

7.12. Gold tier Cardholders are entitled to the following additional membership benefits:

7.12.1. Earn 2x Changi Rewards points on qualifying purchases on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport. Please refer to Section 4 above for additional details; and

7.12.2. Parking Privileges. Please refer to Section 8 below; and

7.12.3 Receive S$20 worth of Changi e-Voucher(s) Flexi during Cardholder’s birthday month. Please see additional terms and conditions here that apply to this birthday promotion Birthday Gift. If the Cardholder is upgraded to the Gold tier during his birthday month but after the first day of his birthday month, he will receive the Birthday Gift for the membership tier he was at before the upgrade.

7.13. Platinum tier Cardholders are entitled to the following additional membership benefits:

7.13.1. Earn 6 x Changi Rewards points on qualifying purchases at on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport. Please refer to Section 4 above for additional details;

7.13.2. Parking Privileges. Please refer to Section 8 below;

7.13.3. Receive S$40 worth of Changi e-Voucher(s) Flexi during Cardholder’s birthday month. Please see additional terms and conditions here that apply to this birthday promotionBirthday Gift. If the Cardholder is upgraded to the Platinum tier during his birthday month but after the first day of his birthday month, he will receive the Birthday Gift for the membership tier he was at before the upgrade; and

7.13.4 Invitations to exclusive lifestyle and promotional events.

7.14. Monarch tier Cardholders are entitled to the following additional membership benefits:

7.14.1. Earn 8 x Changi Rewards points on qualifying purchases at on iShopChangi and at participating outlets at Changi Airport and Jewel Changi Airport. Please refer to Section 4 above for additional details;

7.14.2. Parking Privileges. Please refer to Section 8 below;

7.14.3. Reserved parking lots across Changi Airport Terminals and Jewel Changi Airport - A total of 21 carpark lots are available on a first-come-first-served basis. Monarch car decal must be displayed on the registered car in order to park at the reserved carpark lot(s). For more details on the reserved carpark lots, please visit here

7.14.4. Personalised Monarch Concierge service;

7.14.5. Receive S$60 worth of Changi e-Voucher(s) Flexi during Cardholder’s birthday month. Please see additional terms and conditions here that apply to this birthday promotion.  

(a) If the Cardholder is upgraded to the Monarch tier during his birthday month but after the first day of his birthday month, he will receive the Birthday Gift for the membership tier he was at before the upgrade;   

 7.14.6  Invitations to exclusive lifestyle and promotional events. 

7.14.7  Monarch Welcome Gift(s) given to Monarch tier Cardholders will be made available for collection starting from the day they are successfully upgraded to the Monarch Tier. Monarch tier Cardholders can collect their Monarch Welcome Gift at the Changi Rewards counter, located at Basement 2 of Changi Airport Terminal 3 (Public Area), and are required to show their Changi Rewards Card on Changi App during collection. 

7.15. Benefits associated with a particular tier shall last for the duration of the Upgraded Tier Validity Period.

7.16. CAG reserves the right to change the qualifying criteria for membership tier upgrades and renewals at any time at its sole discretion, without prior notice.

7.17. CAG reserves the right to make any changes to the membership tiering system, as well as amend or withdraw any benefits related to a particular tier membership, at any time at its sole discretion, without prior notice.

8.1. General

8.1.1. Each Cardholder is entitled to update one (1) In-Vehicle Unit (IU) number in his member profile. Proof of vehicle ownership is required for all requests to change the registered In-Vehicle Unit (IU) number.

8.1.2. CAG reserves the right in its sole and absolute discretion to terminate or vary the parking rebates and privileges given under the Programme from time to time (“Programme Parking Rebates and Privileges”) without notice.

8.1.3. CAG’s decision on all matters relating to the Programme Parking Rebates and Privileges will be final and binding on all Cardholders.

8.2. For all Programme parking rebates and privileges:

8.2.1. The Programme parking rebates and privileges may be used in conjunction with any other Changi Airport car park coupons obtained by any other means in the following sequence: upon exit, Programme parking privileges (if any) will be deducted first against total parking payable amount followed by Programme parking rebates (if any) and lastly, followed by any physical parking coupons;

8.2.2. Programme parking privileges can be combined with Programme parking rebates redeemed using Changi Rewards points;

8.2.3. are non-transferable and there shall be no extension, refunds or exchange of redeemed, expired or used parking rebates and privileges;

8.2.4. are not valid for use at the car park in which the Cardholder’s season parking applies; and

8.2.5. are subject to section 8.2.4 above, shall be valid for use at Terminal 1/Jewel Car Park (General parking lots - B3 to B5), Terminal 2 Car Park – 2A & 2B, Terminal 3 Car Park – 3A & 3B and Terminal 4 Car Park – 4A and Hub & Spoke Car Park only ("Programme Car Parks").

8.3. For Programme Parking Rebates only

8.3.1. Programme parking rebates redeemed between 1st April of each calendar year to 31st March of the next calendar year (both dates inclusive) will expire on 31st March of that next calendar year (eg. programme parking rebates redeemed between 1st April 2024 to 31st March 2025 will expire by 31st March 2025).

8.3.2. Programme parking rebates may only be redeemed after the Cardholder enters and saves a valid IU number to his member profile. If there are any changes in the IU number after the vehicle’s (with the original IU number) entry into the car park, the Cardholder will enjoy the Programme parking rebates only for the subsequent visit.

8.3.3. Programme parking rebates may only be redeemed with Changi Rewards points that have passed the seven (7) days holding period upon issuance.

8.3.4. Programme parking rebates will be utilised immediately and automatically upon Cardholder’s exit from the applicable Programme Car Parks after the redemption, provided that Cardholder does not have other parking privileges that rank ahead of the Programme parking rebates as indicated in the order of priority here: https://carpass.changiairport.com/FAQ.html. Remaining programme parking rebates will be carried forward to the Cardholder’s next visit until they are fully utilised or expired.

8.4. For Programme parking privileges with spend, applicable to Member, Gold, and Platinum Cardholders (“Spend Parking Privileges”)

8.4.1. Spend Parking Privileges shall be auto-allocated to the In-Vehicle Unit (IU) number tied to the Cardholder’s Changi Rewards member profile 10 minutes after the accumulated qualifying Nett Spend has been made at Changi Rewards participating outlets. In the event there is no IU number tied to the Cardholder’s member profile when the accumulated qualifying Nett Spend has been made, that Cardholder will not receive the relevant Spend Parking Privileges;

8.4.2. Spend Parking Privileges are valid only if the Changi Rewards member scans his Changi Rewards Card for all his spend transactions contributing to the accumulated qualify Nett Spend at the point of making the transactions (i.e. retrospective claims submitted to Changi Rewards after the transaction has been made will not be entertained and such transaction would not contribute to the accumulated Nett Spend). An IU number must be updated and tagged to Cardholder’s Changi Rewards member profile before the qualifying transactions are made; 

8.4.3. Spend Parking Privileges are not available on eve of Public Holidays, and Public Holidays;

8.4.4. A minimum amount of S$10 nett spend per transaction is required to qualify for the cumulative Nett Spend for Spend Parking Privileges;

8.4.5. Spend Parking Privileges that are valid for use at Terminal 1/Jewel Car Park (General parking lots – B3 to B5), Terminal 2 Car Park – 2A & 2B, Terminal 3 Car Park – 3A & 3B and Terminal 4 Car Park – 4A & 4B only (“Terminal Car Parks”)

8.4.5.1. Qualifying Member, Gold, and Platinum Cardholders will enjoy 2 hours of free parking at the Terminal Car Parks with an accumulated same-day qualifying Nett Spend of S$60 at participating outlets at Changi Airport’s public area across Terminal 1 to 4 (excluding Jewel and Crowne Plaza Changi Airport, but inclusive of terminal supermarkets), except for eve of and Public Holidays (“Terminal Car Parks Spend Privileges”);

8.4.5.2. Terminal Car Parks Spend Privileges are capped at a maximum of 2 hours of free parking per day per qualifying Member, Gold, and Platinum Cardholder (i.e. a subsequent spend of S$60 nett on the same day will not entitle such Cardholder to another 2 hours of free parking for the same day);

8.4.5.3. Terminal Car Parks Spend Privileges shall not be prorated based on the actual amount of time parked. The entire 2 hours of free parking will be utilised upon the Cardholder’s first exit from the carpark during the day (i.e. even if the Cardholder parks for only 30 minutes, the entire 2 hours of free parking will be utilised); and

8.4.5.4. Only one Terminal Car Park Spend Privilege can be utilised upon each exit to offset the parking charges, as long as the qualifying Cardholder exits the applicable Terminal Car Park within the validity period of the Terminal Car Park Spend Privilege earned. Each Terminal Car Park Spend Privilege is valid for two days (including the day in which such privilege was credited to the Cardholder’s CR account); and 

8.4.5.5.  Terminal Car Park Spend Privilege is not stackable with Mastercard 2H Free Parking with S$35 Spend and qualifying Cardholder will only receive one (1) 2 hours free parking eCoupon each day from either promotion, depending on which qualifying Nett Spend and transactions are clocked first on the same day. The full set of terms and conditions for Mastercard 2H Free Parking with S$35 spend can be found here.  

8.4.6. Spend Parking Privileges that are valid for use at Terminal 1 /Jewel Car Park (General parking lots – B3 to B5) only ("Jewel Car Park") 

8.4.6.1. Qualifying Member, Gold, and Platinum Cardholders will enjoy 2 hours of free parking at the Jewel Car Park with an accumulated same-day qualifying Nett Spend of S$80 at participating outlets at Jewel Changi Airport (inclusive of supermarkets), except for eve of and Public Holidays (“Jewel Car Park Spend Privileges”);

8.4.6.2. Jewel Car Park Spend Privileges are capped at a maximum of 2 hours of free parking per day per qualifying Member, Gold, and Platinum Cardholder (i.e. a subsequent spend of S$80 nett on the same day will not entitle such Cardholder to another 2 hours of free parking for the same day);

8.4.6.3. Jewel Car Park Spend Privileges shall not be prorated based on the actual amount of time parked. The entire 2 hours of free parking will be utilised upon the Cardholder’s first exit from the carpark during the day (i.e. even if the Cardholder parks for only 30 minutes, the entire 2 hours of free parking will be utilised); and

8.4.6.4. Only one Jewel Car Park Spend Privilege can be utilised upon each exit to offset the parking charges, as long as the qualifying Cardholder exits the Jewel Car Park within the validity period of the Jewel Car Park Spend Parking Privileges earned. Each Jewel Car Park Spend Privilege is valid for two days (including the day in which such privilege was credited to the Cardholder’s CR account).

8.5. For Gold and Platinum Cardholders Parking Privileges

8.5.1. Gold and Platinum Cardholders shall be entitled to free daily parking hours as set out in the table below (“Free Parking Privileges”):

8.5.1.1. The Free Parking Privileges shall be credited the next day after the Cardholder is upgraded to the Gold/Platinum tier. Parking privileges shall be auto-allocated to the In-Vehicle Unit (IU) number tied to the Cardholder’s Changi Rewards member profile daily. In the event there is no IU number tied to the Cardholder’s member profile, that Cardholder will not receive the relevant Free Parking Privileges until such time an IU number is linked to his Changi Rewards member profile;

8.5.1.2. If there is any change in the IU number, the Free Parking Privileges will be credited the next day after the change in IU number;

8.5.1.3. The Free Parking Privileges shall not be prorated based on the actual amount of time parked. The entire given hour(s) of free parking (1 hour for Gold Cardholder and 2 hours for Platinum Cardholder) will be utilised upon the Cardholder’s first exit from the carpark during the day (i.e. even if the Cardholder parks for only 30 minutes, the entire given hour(s) of free parking will be utilised); and

8.5.1.4. The redemption of Free Parking Privilege is dependent on the date of exit from the applicable car park (eg. if Cardholder enters on 2 May and exits on 3 May, the usage of the Free Parking Privilege will be considered as 3 May redemption).

8.5.2. For multiple visits to car parks within the same day

8.5.2.1. Where Gold and Platinum Cardholders receive both the (i) Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges; and (ii) Free Parking Privileges in the same day, and such Cardholders make multiple visits to the relevant car parks within the same day, the Programme parking privileges shall be utilised in the following order:

(a) the Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges (as the case may be) will be utilised first Provided that it is issued in the course of the first visit to the relevant car park; and

(b) the Free Parking Privileges will be utilised at the second visit to the relevant car park if the Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges (as the case may be) was issued and utilised in the course of the first visit.

8.5.3. For a single visit to car parks within the same day with more than 2 hours of parking

8.5.3.1. Where Gold and Platinum Cardholders receive both the (i) Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges; and (ii) Free Parking Privileges in the same day, and such Cardholders park for more than 2 hours at the relevant car parks in a single visit, the Programme parking privileges shall be utilised in the following order:

(a) the Terminal Car Parks Spend Privileges or Jewel Car Park Spend Privileges (as the case may be); and

(b) the Free Parking Privileges, and such Gold and Platinum Cardholders cannot defer the utilisation of the Free Parking Privileges to a subsequent visit in that same day.

8.5.4. Where the Cardholder has multiple parking privileges or parking rebates pursuant to any of CAG’s programmes (including but not limited to Terminal Car Parks Spend Privileges and/or Jewel Car Park Spend Privileges, Free Parking Privileges, Programme Parking Rebates, and/or parking benefits accorded under CarPass), the order of priority for utilisation can be found here: https://carpass.changiairport.com/FAQ.html.

8.6. For Monarch Cardholders Parking Privileges

8.6.1. Monarch Cardholders will enjoy complimentary parking all-year round at Terminal 2 Car Park – 2A & 2B, Terminal 3 Car Park – 3A & 3B, Terminal 4 Car Park – 4A & 4B, and Terminal 1/Jewel (General parking lots – B3 to B5) (“Monarch Parking Privileges”).

8.6.2. Monarch Parking Privileges will be credited the next day after the Cardholder is upgraded to Monarch tier.

8.6.3. Monarch Parking Privileges shall be auto-allocated to the In-Vehicle Unit (IU) number tied to the Monarch Cardholder’s Changi Rewards member profile. In the event there is no IU number tied to the Cardholder’s member profile, that Cardholder will not receive the Monarch Parking Privileges until such time an IU number is linked to his Changi Rewards member profile.

8.6.4. Monarch Cardholders will be issued with a Monarch car decal to be placed in their IU-registered vehicle. This decal is required for parking at any of the 21 designated Monarch reserved parking lots and CAG will reissue new decal for qualified Monarch members upon the expiry of the decal. Unauthorised parking (i.e. vehicles without Monarch decal and/or vehicles which IU number is not registered under the Monarch Cardholder’s Changi Rewards profile) will be subject to wheel-clamping.

8.6.5. CAG and/or its carpark contractor reserve the rights to request from the vehicle owner who parked at the Monarch reserved lot for any form of identification to prove that he is a Monarch Cardholder.

8.6.6. The use of any of the designated Monarch reserved parking lots by Monarch Cardholders is restricted to a maximum of 24 hours from the time of entry at the relevant car park, so that the reserved parking lots can be freed up for more Monarch members’ usage. If any vehicle is parked at a Monarch reserved lot for more than 24 hours, CAG reserves the right to require the vehicle owner of such vehicle to move that vehicle away.