Airport Safety and Security

Airport Emergency Service

We provide a Category 10 level of fire protection, the highest possible fire protection coverage in accordance to ICAO standards.

Airport Emergency Service Team

Highly trained and always ready, the Airport Emergency Service (AES) remains on guard 24/7.

Their mission is to protect and save lives, minimise property damage, and facilitate the quick return of the Changi aerodrome to normal safety operations.

Aerodrome Safety

The Aerodrome Safety Unit is involved in implementing and maintaining an effective and robust safety management system as well as ensuring compliance with safety regulatory requirements.

Safety management system

All levels of management and staff are committed to adopting leading practices in managing safety and risks, in line with international and national standards to achieve the highest level of safety performance.

The Aerodrome Safety Unit (ASU) is involved in implementing and maintaining an effective and robust safety management system as well as ensuring compliance with safety regulatory requirements. The core functions of the ASU are to:

Ensure that all safety processes within the organisation are aligned
Monitor the safety performance of operational groups
Manage the confidential hazard identification process
Provide guidance and advice on safety management matters

Changi Airport Group is committed to the establishment of a process where hazards that are likely to jeopardise safety or weaken safety defences are proactively identified and managed.

Safety reporting

The online hazard reporting application is a voluntary and confidential reporting system that is managed by the ASU. It provides a channel for airport users to report hazards and offer suggestions to address the hazards. No action shall be taken against any personnel who reports a safety concern unless it is due to an illegal act, gross negligence, and/or deliberate or wilful disregard of regulations or procedures. Please click here to report a hazard.

In addition to the online hazard reporting channel, airport users who wish to report hazards which require immediate attention may do so at the following 24/7 hotline numbers:

+65 6541 2424 (Changi Airport)
+65 6481 5077 (Seletar Airport)

AVIATION SECURITY

Ensuring the safety and security of passengers is critical to all our airport operations. That is why, at Changi Airport, we implement the strictest security measures in line with ICAO recommendations.