After spending over an hour trying to find a clinic, a pregnant passenger broke down at the Information Counter. Kelly escorted her to a clinic and went the extra mile to ensure she got to her terminal safely afterwards for her flight. The passenger was grateful to Kelly for providing care and comfort during a very stressful time.

Shie Hui encountered a distressed Chinese passenger who had separated from her family after using the restroom. With Shie Hui’s swift assistance, the passenger successfully connected to Changi Wi-Fi and contacted her family. Shie Hui’s kindness did not stop there; she stayed with the passenger until she was reunited with her family!

When approached by a passenger for directions, Christina was quick to assist and gave clear directions. Worried that the passenger might lose her way, she took the sky train with her and escorted her to her destination. Moved by Christina’s selfless deed, the passenger shared her experience on social media, touching many others and leaving a positive impression of Singapore.

Juliyana was spotted at the Arrival Hall of Terminal 3, assisting passengers with filling up their SG Arrival Cards. As more passengers approached her, she continued to assist them with unwavering patience, going above and beyond her duties as a cleaning supervisor. Her generosity and dedication left a positive impression on the passengers.

Michael overheard two passengers asking an airport staff about upgrading their economy seats. They were advised to wait for the airline's representatives or check with airline officials at Transfer E. Upon hearing this, Michael immediately volunteered to offer them a ride to Transfer E with his buggy. This simple act of kindness was greatly appreciated by the passengers.

Ahmad approached a family at the taxi stand who were struggling with multiple large, heavy pieces of luggage. When the family expressed reluctance to pay extra charges for a bigger cab and were unfamiliar with other transportation options, he suggested using a ride-sharing app and patiently guided them through the process. Once the booking was confirmed, Ahmad directed them to the pick-up point and wished them a pleasant stay in Singapore.

Jing Bo received a distress call from the Information Counter about a passenger who had lost her handbag containing cash, a phone, and identification cards, in one of the restrooms. Despite being in the middle of her cleaning duties, Jing Bo sprang into action, meticulously checking every restroom until she located the missing bag. Thanks to Jing Bo's swift response, the bag was reunited with its owner within 15 minutes.

Hee Ann noticed an elderly passenger struggling to find his boarding gate amid last-minute flight changes. Concerned about the language barrier the passenger faced, Hee Ann personally escorted him to the correct boarding gate and ensured that he boarded his flight promptly.

A Chinese passenger approached the Information Counter at Terminal 4 Arrival Hall for assistance with her check-in. Despite the language barrier, Vivian did her best to assist the passenger by personally guiding her to the check-in area, printing her luggage tag and boarding card, and assisting with the self-bag drop. Her professional service left the passenger in awe as she looked forward to her next visit to Changi Airport.

Alex spotted two elderly passengers struggling with the water dispenser, having dispensed cold water into their cup noodles. Seeing this, Alex brought them to the staff pantry to get hot water. His kind and helpful gesture uplifted the two elderlies.

While on duty, Kian Bock noticed a distressed passenger approaching strangers for help and getting rejected time and time again. Curious, Kian Bock approached her and found out she had just arrived in Singapore without her wallet and no means of getting to her hotel. He then forked out $50 to cover her taxi fare. Filled with gratitude, she wrote in a compliment and repaid him when returned for her departure flight.

Aaron encountered a Not-To-Land passenger whose phone was dying. Recognising the importance of staying connected to loved ones, Aaron offered her his power bank and cable. The distressed passenger was then reluctant to return the power bank, but Aaron remained calm and empathetic, and eventually gifted his power bank to her in a selfless gesture, reflecting positively Changi Airport’s service.

A distraught passenger was frantically searching for her phone in the toilet when she caught the attention of Nurul, who tried to calm the passenger down and offered her own phone to dial the passenger, but to no avail. Nurul then volunteered to bring the passenger to the information counter. Her compassion and quick thinking was well appreciated by the passenger, who subsequently found her phone at a check-in counter.

Arnold was approached by a family seeking hotel recommendations for a short stay in Singapore. He looked up hotels in the area and shortlisted a few with varying prices that suited their needs, going so far as to call their chosen hotel to confirm its pricing and room availability. His attention to detail and thoughtfulness spared the family a potential wasted trip down and gave them more time to explore the country, touching them deeply.

Michael was on duty when a passenger handed him a passport and boarding pass they had found. Michael sprang into action to look for the passenger, persistently combing the area for 15 minutes. When the departure time drew nearer, he handed the passport to the information counter for an announcement to be made. His proactive approach to go above and beyond is truly commendable.

Afrose assisted a frantic couple who faced issues obtaining boarding passes for their connecting flight. She was patient and understanding, escorting them to a transfer counter to obtain their boarding passes. Noticing one of the passengers was feeling fatigued, she sought a wheelchair at the Information Counter and later found one along the way to the boarding gate. The passenger was grateful for Afrose’s patience and consideration!

An adult passenger with a disability had difficulties arranging assistance through immigration. Changi Experience Ambassador Mohamed Nazrul realised the predicament and rang for assistance, prompting Julia to arrive. Without hesitation, Julia assisted the passenger through immigration and baggage claim, allowing for a smooth and safe journey. The passenger was very grateful for Nazrul’s awareness and Julia's kindness and professionalism!

Due to a surge of passengers at Hub & Spoke, a crowd had formed at the entrance of the female showers. As the shower areas were prone to passengers slipping and potentially hurting themselves, Faineh worked diligently to keep the shower and dry areas clean and organised. Furthermore, she arranged the passengers to queue in an orderly manner, handling a stressful situation with poise and efficiency.