5. How long must I wait to get my Seasonal Airport Pass?
The person applying the pass (either Registered User or Authorised Staff account holder) will receive an auto-generated email when your application is approved. This process usually takes around 10 - 14 working days.

6. Which restricted areas should I choose during my Airport Pass application?
The restricted areas should be chosen based on the ‘need to go’ to perform your official duties or business. Any unauthorised area/s applied for will result in the application being rejected.

7. I missed the appointment to collect my Airport Pass. Can I still collect my Airport Pass?
Yes, Airport Pass can be collected within 1 month from the stated appointment date. If you are unable to collect your Pass within that period of time, the application will be void and you will have to submit a new application online.

8. On the day of appointment, can I authorise someone to collect the Airport Pass on my behalf?
No. We will need to enroll your fingerprint and take your photo before you can collect your Airport Pass.

9. How do I know if my Airport Pass application is approved?
The person applying the pass (either Registered User or Authorised Staff account holder) will receive an auto-generated email when your application is approved. This email will indicate the appointment date for your photo-taking and collection of the Airport Pass.

If you require any assistance, please contact the Airport Pass Office at 6214 1565 or 6214 1631. These hotlines operate from Mondays to Fridays, 8.30am to 5.00pm (excluding 1.00pm - 2.00pm).

Alternatively, you can email your queries to CAS_APO_General@certisgroup.com.

10. On the day of photo taking and to collect my Airport Pass, what must I produce?
You need to produce your NRIC/FIN card or Employment Pass with Passport, payment receipt of Airport Pass (exempted from 27 April 2020 till 31 March 2021) and the complete pass approval email for our verification. You will also need to produce your company pass or an official letter (original) from your company to certify your employment status. We will then enrol your fingerprints and take your photo before you can collect your Airport Pass. In addition, those who are applying for the Departure Transit and Arrival Transit access need to bring along the Service Quality Certification letter (front-line staff only) and for Apron access, you need to bring along the Airside Safety Induction Briefing certificate.

To qualify for the exemption, existing Seasonal Airport Pass must have identical access zones and be in good working condition.

11. If my company is a new setup in Singapore Changi Airport premises, is there any other document that I should produce?
You are required to produce:

• Tenancy contract stating the validity period.
• The nature of duty and the area that you need to access.

Do contact us at   CAS_APO_General@certisgroup.com if you have any further queries.

12. What is the maximum validity for the Seasonal Airport Pass?
The maximum validity of the Seasonal Airport Pass is 3 years and it cannot exceed your company’s tenancy/contract at Changi Airport. It will also depend on the individual validity of one’s work permit/employment pass, if applicable.

13. How many days in advance must I submit my Visitor Airport Pass application?

After a pass application is certified and submitted by the Authorised Staff, the average time taken for processing and approval of Airport Pass applications is:

• 5 working days for ‘Dept Transit’ / ‘Baggage Claim Hall’ access zones
• 7 working days for ‘Apron’/ ‘Control Tower’/ ’VIP Complex’ access zones.

14. Can I apply a Visitor Pass with 6 months' validity?
No. The maximum validity for Visitor Pass application is 3 months and it cannot exceed your company’s tenancy/contract at Changi Airport.

15. Who is eligible to apply for the Changi Airfreight Centre (CAC) Self-Sponsored Seasonal Airport Pass?

Visitors to CAC that satisfy the following criteria will be eligible to apply for the CAC Self-Sponsored Seasonal Airport Pass:

• Have business dealings with CAC tenant(s);
• Access into CAC at least 3 times a week to perform official duties;
• Not sponsored by any CAC tenant for Seasonal or Visitor Airport Pass

16. How can I apply for the CAC Self-Sponsored Seasonal Airport Pass?
The application of the CAC Self-Sponsored Seasonal Airport Pass is by invitation only. Changi Airport Group will identify eligible applicants for the CAC Self-Sponsored Seasonal Airport Pass and invite them to apply for the CAC Self-Sponsored Seasonal Airport Pass.

17. My company is currently sponsoring our contractors for Seasonal Airport Passes. Can my company relinquish our sponsorship for the contractor to apply for the CAC Seasonal Airport Pass?
No. The CAC Self-Sponsored Seasonal Airport Pass is by invitation only and is meant for visitors that do not have sponsorships with CAC tenants. Companies that are sponsored by a CAC tenant for Seasonal Airport Passes will continue to apply their Seasonal Airport Passes through their sponsor. This is to ensure that CAC Tenants maintain oversight of their contracted transporters or long-term business partners who need to access CAC frequently.

18. What should I do if I lose my airport pass and need to replace it?
You should lodge a police report immediately and share the report with the Airport Pass Office (either soft or hard copy). For soft copy, email in PDF format to: CAS_APO_General@certisgroup.com. Your airport pass will be suspended to prevent misuse. Your company should apply for the visitor pass online if you are required to work in the restricted area.

Thereafter, you will need to reapply for your seasonal airport pass and pay the replacement of airport pass fee of S$109 (inclusive of GST).

Once pass is approved, you will need to bring the usual documents required for making of seasonal airport pass to Airport Pass Office to make a replacement pass.

If you require any assistance, please contact the Airport Pass Office at 6214 1565 or 6214 1631. These hotlines operate from Mondays to Fridays, 08:30AM to 05:00PM (excluding 01.00 -  02.00PM).

Alternatively, you can email your queries to CAS_APO_General@certisgroup.com.

19. Where should I lodge the police report for my lost Airport Pass?
You may lodge the police report at Airport Police Division or any nearest Police establishments. You may also do so online if you are a SingPass account holder.

20. How long must I wait for the replacement of my lost Airport Pass?
Once your re-application is approved (usually within 10-14 working days), you will be able to collect your new airport pass.

21. Why do I have to wait for 10 - 14 working days for the replacement of my lost Airport Pass?
This is the average time taken for security clearance by APD. If you have urgent need to enter the restricted areas to perform your duties during this period, your company may apply for a Visitor Airport Pass online at https://www.changiairport.com/corporate/e-services/airport-pass-application.html. Approval for Visitor Pass is usually within 5 to 7 working days.

22. My lost Airport Pass was found before the date of appointment. What should I do?
You can email Airport Pass Office at CAS_APO_General@certisgroup.com to cancel your replacement Airport Pass appointment and reinstate your existing Airport Pass

23. My lost Airport Pass was found after I got my replacement. Can I keep it as a spare Airport Pass?
No. You should return the found Airport Pass to the Airport Pass Office immediately. It is an offence to retain an additional Airport Pass without authorisation. The Airport Pass Office located in Terminal 2, Basement level.

24. How much must I pay for the replacement of my lost Airport Pass?
You are required to pay a replacement fee of S$109 (inclusive of GST).

25. My Airport Pass has cracked/damaged. Can I continue to use it?
No. You should proceed to Airport Pass Office to get a replacement Airport Pass. Do note that you will need to pay a replacement fee of S$21.80 (inclusive of GST).

26. What documents should I bring if I need a replacement for my damaged Airport Pass?
You should bring along your NRIC/FIN or Employment Pass with Passport, company letter stating your employment status or compass pass and the damaged Airport Pass.

27. What is the charge for the replacement of my damaged Airport Pass? 
You need to pay a replacement fee of S$21.80 (inclusive of GST).

28. The expiry date on my Airport Pass states May 2023. When should I renew my Airport Pass?
You should apply for the renewal of your Airport Pass 1 month before the month of expiry stated on your Airport Pass.

29. My Airport pass has expired. Can I keep it?
No. You should return your expired Airport Pass to your employer or the Airport Pass Office.

30. What are the charges for an Airport Pass?
Any duration up to 3 years - S$21.80 (inclusive of GST)

31. How do I pay for my Airport Pass?

You may make payment for your Airport Pass at any AXS machine. For your convenience, there are AXS machines located in the Airport Pass Office. The Airport Pass Office is in Terminal 2, Basement level (near the area where you can take the public bus). 

32. Can I pay for Airport Pass using cash or credit card?
No. You can only make payment for your Airport Pass using NETS through the AXS machines.

33. What should I do if I made a wrong payment of airport pass fees?
You will need to make payment for the correct amount of airport pass fees at an AXS machine. Subsequently, you will need to bring the receipts for both the wrong and correct payment made to Pass Office. You will need to fill up a refund form and the amount will be refunded to you via a cheque sent to the address indicated on the form. This process usually takes around 3 months.

34. Do I need to display my Airport Pass when I am working in the restricted areas of Changi Airport?
Yes. The Airport Pass is to be worn conspicuously at all times whilst in the restricted areas of Changi Airport.

35. Can I pass my Airport Pass to my friend to use because he is replacing me for work today?
No. The Airport Pass is not transferable. Any unauthorised possession or transfer of the Airport Pass to another person is an offence.

36. My spouse is arriving from overseas. Can I use my Airport Pass to receive him or her in the restricted areas?
No. The Airport Pass issued to you is for the performance of official duties only.

37. I don't like the photograph on my Airport Pass. Can I paste my personal photo on my Airport Pass?
No. You are not allowed to paste your photo on the Airport Pass. Any unauthorised alteration of the Airport Pass is an offence.

38. Where and when can I collect my airport pass?

You may collect your airport pass at:

Venue :
Airport Pass Office (#B16-006-05 at the Basement Level of Changi Airport Terminal 2)

Operating Hours:
Monday to Friday: 8.30am to 4.30pm*
Saturday & Eve of Public Holidays: 8.30am to 12.30pm*
Sunday & Public Holiday: Closed

* Refers to the time the last queue numbers will be issued.

39. Which bus service number can I take to the Airport Police Division?
Bus service nos: 24, 27, 34, 36, 53, 110 and 858.

40. What is the Hotline to call if I have more Airport Pass queries?
For queries on the issuance of Airport Passes or to provide feedback on the Airport Pass Office, you may contact the Airport Pass Office via the following channels:
Hotlines: 6214 1565 or 6214 1631
Fax: 6214 1694
Email: CAS_APO_General@certisgroup.com