b'First Person Interviewvulnerable items. Each of these products are backed bySafestate of the art infrastructure, robust processes and a wellexperienced team.WearealsousingtechnologyasapositivedisruptorCargo iQtohelpusserveourcustomersbetterinlinewiththeirrequirements.CargoiQisaqualitymanagement(COCC)frameworkweareusingtodeliverbettervaluetoourCargo iQCOCCcustomers by delivering their shipments at the committedtime. We use live Cargo iQ data to follow the progress of a shipment through our Cargo Operations Command Centre(COCC)whichisbasedinDubaiandoperational24*7. COCCstaffpre-emptivelyidentifyshipmentsthatarerunning behind schedule and take corrective measures toget them back on track What was the most unusual cargo Emirates has everhandled in Changi Airport? At our Singapore station, we handle a diverse range ofcargofromaircraftenginestotemperaturesensitivepharmaceuticalstovaluablesandothergeneralcargo./Changi Airport is one of the most professional airports weGDPwork with. They are extremely proactive and we have builta very good win-win partnership with the airport over theyears thanks to the customer oriented policies and ease ofdoing business with them. In turn this has helped us buildconfidence with our customers that we are able to serve their changing needs.GrowthofpharmaceuticaltransportthroughChangiAirport is an interesting example. First, we had to face an uphill challenge in changing the mindset of our customersabout transporting their cargo through Dubai in summer. We had to conduct workshops with the freight forwarder/ agent and the pharmaceutical companies to explain how we would protect the cargo at Dubai with our state of art infrastructure, our cool dollies, our GDP certification and so on. In some cases, we even brought our customers to Dubai on a familiarization trip to convince them of our capabilities. Slowly through all our efforts, our pharma volumes have grown from Singapore and we are now carrying a good load of pharma every month on our flights. Another aspect for the transport of pharmaceuticals is that we are also able to take advantage of the cool chain facilities that have been developed due to the foresight of Changi Airport to offer enhanced origin to destination protection for temperature sensitive pharmaceuticals. We look forward to continuing this successful partnership over the years to come. Changi Cargo Insight 15'